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Random bag check policy - discriminates against certain people
I go shopping only once in a way. This incident was at Independent store at Champlain mall.
I had a tote bag on my shoulder with 4 books, I picked up some bananas & went to the self ck out. After paying the bill, this women at the self ck out (I am brown & middle aged) asks me to check my bag.
I got a bit rattled & asked for the manger. And he sided with the employee that they have the right to check bags since I am in their property. If I don't like it don't come again.
My issue is that they do it randomly, may be based on the race, appearance of the customer which is discrimination. The manger was pretty rude & his name was Shaun. By the way, I have a rare medical condition which makes me walk unsteady.
Anyways I showed my bag under protest & stormed out. Never going back to that stupid store
Recommendation: I would shop somewhere else, you might be the next target
Misbehaviour of associates with customers
I just visited Regina prince of wales drive super store today, there was pepper bag scanned wrong price 6.59$ and when I asked for price check the associate started yelling on me and refused to do even after checking and confirming that
It is 3.97$ she refused me to give it as a free and even for 3.97$(as per scanning code of practice rule it should be free if scanning price is higher than shelf price ) and told if u want to buy u can buy at same price or leave. It’s not about 4$ it’s about she intentionally keep me on wait for 15mins and after ignoring and yelling in front of all customers she haven’t confessed her mistake. Is it kind of customer services we can expect from big stores like superstore?
Customer Service/ PC Optimum Event
A PC Optimum Event ( 25,000 points) for every $100.00 spent. was on at the Superstore @ St. Annes Road. I purchased 4 NN Ibuprofen tablets each @ $26.99. When i went through the checkout with my Optimum card , the offer was not applied. I then went to Customer Service and requested my points. The cashier stated that the items purchased have never qualified for the points. I said i have always received points on these items when ever the event was on. He called his Supervisor and she agreed with him and points would not be offered. . I said i would return them. The following day i went back and repurchased the aforementioned items and on my receipt the items did qualify for the 25,000 points. Obviously he knows [censored]! Go figure!
Real Canadian Superstore complaints 676
Underground parking lot
The safeness of this location has really declined over the past few years. Today I was followed to my car by a male individual who made it quite obvious what his intentions were. Saw me, zipped up his jacket, put on his hood and proceeded to follow me. Thankfully the police were parked in the parking lot so I made my way over to them until the individual...
Read full review of Real Canadian SuperstoreRude and unprofessional cashier
This cashier name belle in counter 10 on 02/08/24 around 14:46, she was so rude and unprofessional. She gave us the angry face and rolled her eyes when she saw our 2 full cart, while scanning our stuff shes nagging and throwing it to the conveyor.
Claimed loss: $100
Desired outcome: Give her any disciplinary action
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Shopping cart- defective anti-locking system
I was going down the escalator ramp for shopping carts, right outside the superstore indicated. I got hit on the left heel, leaving trauma and limping. Had to get a doctors note. The shopping cart was unable to engage in the lock position, and the cart went fast down the ramp and had hit me. Thankfully i was at the end of the ramp so the cart stopped. The...
Read full review of Real Canadian SuperstoreIs Real Canadian Superstore legit?
Real Canadian Superstore earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Real Canadian Superstore. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Realcanadiansuperstore.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Realcanadiansuperstore.ca you are considering visiting, which is associated with Real Canadian Superstore, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Real Canadian Superstore website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Real Canadian Superstore has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 676 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- There was some difficulty in evaluating or examining the information or data present on the realcanadiansuperstore.ca. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- We conducted a search on social media and found several negative reviews related to Real Canadian Superstore. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
No name rice crackers
This week Dec 29/23, your no name rice crackers went from $1.25 each to $1.69! What the heck? .44 cent increase? On the yellow brand you touted to keep low prices on for your customers? This is holiday gouging! You did the same thing last Christmas with the frozen shrimp! Won't be shopping at Canadian Superstore anymore. Walmart and Dollar stores give seniors a break.
Desired outcome: Stop gouging!
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PC spinich and arugula package
It expired 2 days before the expiry date on the package. expiry was Dec 31, 2023
I was told I can't be refunded if I did not have a receipt, by the store manager at the North Vancouver location on Dec 30, 2023 . I left the produce on the counter at the store with the manager. I have been shopping there for 20 years and have had to return bad produce 6 times in 20 years. I was very upset that this manager would not honour PC product because I didn't have a receipt. what difference would a receipt make in this situation?
Desired outcome: money back or a gift card for the value of the produce 5.99
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Rude /unprofessional behavior of an employee
Dear Sir, Madam I regularly visit super store and I buy all my groceries from here. I always feel excited going there. But today was an exception 😔. Today I was at billing lane in King George 72 Ave at lane no 6 (7:45 pm) and the girl was very unprofessional. She was very rude, may be because we have purchased only 2 products. She was talking to us but...
Read full review of Real Canadian SuperstoreStaff accusing me of stealing
I was sitting in canadian tire parking lot when a bunch of cops roll up on me accusing me of stealing from there store store location is 4700 130 Ave SE #100, Calgary, AB T2Z 4E7 manager name is Jeanette Gilbert I have video of me going in and confronting them after speaking with the phone customer service for them to rectify there [censored] and all I got...
Read full review of Real Canadian SuperstoreStore # 1009 regarding price match
Subject: Unpleasant Experience at Your Store #1009 - November 20, 2023 Dear Sir/Madam: I encountered a challenging situation at your store #1009 on November 20, 2023. I presented two price match requests (worth about $6.00), providing photocopies from my iPad to the cashier. However, the copies turned out to be too small to read clearly. Despite...
Read full review of Real Canadian SuperstoreAd match campbell's canned soups for 77 cents a can. From walmarts flyer
Superstore would not ad match the Campbells Soup that Walmart has in their flyer listed at 77 cents a can. There is no limit. We are at the till going to pay, they only allow us 2 tins at 77 cents each.
I spoke to manager, she would not give her name, she goes on to tell me it is in their one page flyer that they can put limits. I explain to her I am blind, I show her my Sask. ID that confirms that I"m blind. I tell her there is no way I can read that. I explain to her this is not ad matching at all. We ended up leaving all our groceries at the till, which was over 350.00 without the canned soup. Willingly went to WALMART and got what we needed without limits on the canned soup. What I experienced today is just wrong. The management @ superstore was very cold and very unreceptive, she didn't have the time of day to deal with this issue.
Service and assistant store manager ignorance with customer
Hello, I have been a costumer of yours for over 30 years. I have been chopping in no frill`s orleans ontario for a long time. I have been asking your assistante store manager for weeks, to see if he could bring in some of your no name product which, is shelves are always empty of a certain product when all the other stores have it in stock like no frill`...
Read full review of Real Canadian SuperstoreRefusal to adhere to exchange policy
Nov 4, 2023
Superstore Metrotown
Burnaby bc
I attempted to return a set of lightbulbs that I bought two months ago. The receipt specifically said exchange after 14 days. However the workers at customer service denied me an exchange saying they make their own policies and they don’t do exchanges after 14 days. This directly contradicts the policy.
Claimed loss: $18.99
Desired outcome: Follow their own exchange policy as stated on their receipts!
Customer service Sandi is her name
I was at the superstore flashfood today and getting my product when some of my product was missing they did they might be gave the wrong product to other customers so they wanted me to refunded it but I been ripped off so may times the money refunded won't comeback in my account but the lady on customer service isn't very helpful and not hso nice telling me that it's not thier fault and whose fault is this then it's me bit this lady not so very nice to me at all so disgusting the easy they treat customers. This is not a good customer service so disappointed
I bought a flashfood on superstore at prince george bc when I'm about to get all my products meat like beef are missing I see it in the freezer when the lady Sandi her name grabbing it it's just right there but told me it's a different one they said someone gave the wrong product to other customers and I need to do the refund on flashfood I told them it's hassle for me and the money won't comeback on my account then she kept insisting me that they can't do anything with it and I should refunded it myself on flashfood . This happened all the time I find it everytime I got a good deal on flashfood my product went always missing and one time I saw the lady was about to put the product on flasfoos she asked the staff if they like those and they are taling it from there. All the good product will all went thru the staff first of superstore before they gave it to the customers and will day that is missing or they gave the wrong product. Even I talked to Terry the manager say they will replaced the product but this lady Sandi adamant that she will refunded it because she doesn't have product yet there's so much product through the meat section.and sarcastically smiled while doing the refund on me..they should investigate what's going on with this company the conniving of the staff
Cell phone
My husband purchased a flip phone from your mobile store, it has not worked right from the get go. After trying everything he decided to return it, but it was day 17 and refunds only given after 15. Really? It does not work, he has returned multiple times to ask for help, they say call tech support from your phone..but the phone does not work so how do we do that. It calls out but no one can hear your voice, and if you call in no one can hear your voice. We tried multiple providers to see if that’s the problem but it is definitely the phone.Having shopped at this store since it was a small Loblaws I must say I am very disappointed, I would have thought you would get a full refund for faulty equipment even tho 2 days past refund policy. Vicki Barton.
[protected]@gmail.com
Desired outcome: Full refund for phone, or replacemnt
Deep fried chicken wings
We picked up a 20 pc pack of chicken wings and they were very under cooked. Since this was for our lunch break we had no time to return them and just tried to eat around the under cooked parts. Really disappointed , just hoping no one gets sick . We were o our lunch break so had no choice but to eat around the undercooked parts. This is the first time I have been disappointed in what you offer to people.
Read full review of Real Canadian SuperstoreCashiers/Customer Service
I came in tonight (10/15) and tried buying 2 different packs of socks. One was marked down to 5.94 and the other 1.94. The cashier tried to charge me 4.something for the 1.94 pack and I pointed out that the sticker said 1.94. She called upon one of the most childish I'm assuming shift managers ever. They were joking around, unhelpful, and just essentially...
Read full review of Real Canadian SuperstoreNo name extra virgin olive oil 3 l
The price of extra virgin 3L no name oil is listed 29.99$ at your store. The same olive oil great value at Wallmart is 8.99 $ per litre which comes to 27$ per 3 L. The same source of oil from Italy. Stop price gouging and taking advantage of inflation. When Wal-Mart can sell 8.99 $ per litre then why can’t you sell at same price instead of selling 10$ per litre. Ridiculous price gouging!
Same product was selling at 18.99 $ last year!
False advertising
Superstore was advertising free gift ( snacking kit) for when you spend over $300 purchase which we were way over at checkout.Cashier asked us to go to customer care to pick up our gift. Customer care substituted the gift and gave us a kitchen scale instead said they ran out of the original gift. And either take it or leave it!
Why would the whole store still advertise the free gift if they dint have any to give away?
We do have all receipts/ photos
Desired outcome: I'd appreciate a response as to why the store would not honor what they advertised.
Personel
There is a lady that works in the bakery at the 4700 130Ave SE in Cslgary AB by the name of Erin Law that has tried tobsell cocaime to my child and i have reported it to management and she is still emploted by you guys. This is very concerning to me as itvappears thatbyoubare ok with employing drug dealers. She has also given out meth while at work. Seems time to boycot your bussiness if thats your way of working.
Read full review of Real Canadian SuperstoreMany items with no price list, or incorrect
Oct 1, 8:30 am, many types of toilet paper do not have a price attached. Employee was annoyed as I had to scan at self checkout to find out a price. Same with baking chips. Dog treats Liv Stix were on clearance 6.99 paid full price 9.49. You have peanut butter listed at 2 for 12.00 which seems like a deal but we actually paid more per each than usual. Scam
Desired outcome: I want all prices to be displayed. Many were not you have to just guess. All prices should be as listed when you select when at the till. Do not do 2 for an elevated price. It does not garner trust. Seems like a scam.
Delivery
Once again I spent ~one hour choosing my items to be delivered and again unable to place order. Called PC express line with no help, called the store with no help then was given a number for customer service, after another half hour site tells me my account is disabled and investigation has to be done. If my account is disabled how are you taking payments from my bank account on your MasterCard? I’m find it aborrhornt that you people offer delivery services but never actually deliver. I am a disabled person who literally cannot do shopping myself and you people are literally scammers. Try getting my next account payment as as far as I am concerned if my account is disabled I owe you nothing…
Overview of Real Canadian Superstore complaint handling
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Real Canadian Superstore contacts
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Real Canadian Superstore phone numbers+1 (866) 999-9890+1 (866) 999-9890Click up if you have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number Click down if you have UNsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have UNsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number
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Real Canadian Superstore emailscustomerservice@superstore.ca100%Confidence score: 100%Support
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Real Canadian Superstore address1 President’s Choice Circle, Brampton, British Columbia, L6Y5S5, Canada
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Real Canadian Superstore social media
Most discussed Real Canadian Superstore complaints
Refusal to exchange productRecent comments about Real Canadian Superstore company
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