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Quest Diagnostics Complaints & Reviews

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Quest Diagnostics - California, Modesto - Being rough with my son

Posted: 2015-06-16 by    Samanthaseiff
Complaint Rating:  0 % with 0 votes
Today I took my son in to get his blood drawn and the nurses that were working on him were so rough. They were yanking him around, grabbing him really hard. He is only 14 months so he is still really little and helpless but he was fighting them off really bad. They tried both arms and didn't get any blood out if him, I will never return!!...

Quest Diagnostics - No receptionist and Procedure is a mess

Posted: 2015-05-07 by    Ribbery
Complaint Rating:  0 % with 0 votes
There is no receptionist to take the dropped sample. If you just drop your samples, you make you come back and do the passport work again. Also, their procedures are lacking. They once lost my insurance information associated with my blood work and asked me to pay again. If my doctor did not ask me to do blood work at that particular location, I will never come back again....

Quest Diagnostics - over charged

Posted: 2015-04-23 by    Misleading Conduct
Complaint Rating:  0 % with 0 votes
Before I agreed to have tests performed by Quest I asked the receptionist for the price of the procedure.
I had the tests performed on 01/08/15. I received my invoice April 23.2015. The invoice was three times the amount the receptionist quoted.
Even though Quest documented my insurance information they did not file a claim.
I'm a senior citizen on a budget. I'm disappointed in the lack of professional conduct by this company....

Quest Diagnostics - Sexually-explicit tv show in waiting rooom

Posted: 2015-02-11 by    Former Quest customer
Complaint Rating:  0 % with 0 votes
I visited Quest Diagnostics, located at 3230 I-30E, Mesquite, TX, for a routine blood draw. While I waited, the televisions in the waiting room were tuned to a talk show. The topics of discussion included "safety words" to be used during rough sex and how a massage lotion could also serve as a sexual lubricant. I asked Edith, at the front desk, if the channel could be changed and she stated that she could not change it. I stated that the topic of conversation was not family-friendly. She responded by asking me if I had a child with me. I will never return to this location. I can overlook an accident...

Quest Diagnostics - Overbilling, failure to file insurance

Posted: 2015-01-31 by    PatientX
Complaint Rating:  0 % with 0 votes

Just wanted to note that Quest Diagnostics is a very money-hungry company that does lab work, but its billing practices are as corrupt as any in the medical industry. First of all, I think it is an indictment on the American health care system as much as anything else, but this company is especially egregious in how it handles billing.

In October 2014 I went to the doctor to get routine blood work. Under my health plan, all basic wellcare/preventive care visits are covered at 100%, including lab tests. I went to a new doctor's office and Quest...

Quest Diagnostics - Medical/lab work billing

Posted: 2015-01-30 by    PatientX
Complaint Rating:  0 % with 0 votes
Just wanted to note that Quest Diagnostics is a very money-hungry company that does lab work, but its billing practices are as corrupt as any in the medical industry. First of all, I think it is an indictment on the American health care system as much as anything else, but this company is especially egregious in how it handles billing.

In October 2014 I went to the doctor to get routine blood work. Under my health plan, all basic wellcare/preventive care visits are covered at 100%, including lab tests. I went to a new doctor's office and Quest was the company on site to do work...

Quest Diagnostics - Billing Incompetence

Posted: 2014-11-12 by    Sbyllek
Complaint Rating:  100 % with 2 votes
"Quest Diagnostics sent me a bill in late April for lab work I had done in March. I paid the bill the same week I received it and Quest cashed my check in late May. Since then I have received 5 more bills and a collections threat from Quest. I have called after every statement. I have spent several hours on the phone with Quest. Each rep tells me they see exactly what went wrong and they promise to fix it. 3 weeks later, I get another statement. This is absurd. I have tried to talk to supervisors but I get denied or promised that the sup will call me back...they don't. I have written to and...

Quest Diagnostics - Alaska, Fairbanks - Rudeness from technician, results take too long

Posted: 2014-10-20 by    jrprusak
Complaint Rating:  100 % with 1 votes
NEVER AGAIN, rudeness and lack of interest on the part of the technician, poor blood draw, would not let me know past lab results, even though they were in the computer. Contacting office nobody answers the phones in Fairbanks or Anchorage.. Will not post lab results going on 12 days now and I have had my doctor appointments with no lab results fro m Quest.

I am signed up on the Quest portal and still they will not post my results after 2 phone calls and 3 email requests. I never had any lab issues like this in Fairbanks Alaska with the Tanana Clinic or hospital labs. I will have...

Quest Diagnostics - secondary insurance billing

Posted: 2014-10-13 by    cindiak
Complaint Rating:  0 % with 0 votes
Quest does the blood work for my doctor's office. The phlebotomists are always great. However, they really need to reassess their billing process. First, my doctor's office gives them mine and my husband's primary and secondary insurance. Every year we get a bill after only the primary insurance has been processed. And every year we have to call them and give them our secondary insurance. They told me that we had to call every year to give them the secondary insurance information for billing. They had no reason why. This is ridiculous and I have never had any health provider operate...

Quest Diagnostics - Medical malpractice

Posted: 2014-08-12 by    Jonnnn
Complaint Rating:  0 % with 0 votes
Went to get blood test at Linwood NJ location12/13/13 I after submitting my doctor scrip for cholesterol I could hear and see they did not do the test and changed code to another which caused my insurance not to pay, also submitted stool test which they said came back positive/full of blood which terrified me went to doctor had another done by another lab and all OK, Quest completely botched the test Now they want 189.01 saying my insurance doesn't cover cholesterol test well yes they changed the code.Just stay away from this place and seeing all the other complaints on Quest just stay away...

Quest Diagnostics - California - Billing issues/harassment

Posted: 2013-10-06 by    C. Campbell
Complaint Rating:  100 % with 1 votes
On 4/22/13 My physician had requested I get blood drawn at California Pacific Medical Center/Sutter Health Medical Facility (CMPC). CMPC has their own lab. My bloodwork covered under charity-care" program that CMPC administers for non-insured/low-income patients. . However CMPC sent some of the tests to Quest Diagnostics (vitamin levels). Quest sent me a bill for $223.60. I wrote to them- explained about the "charity-care" and they responded the bill was my responsibility since my doctor ordered tests.Quest kept calling my home- and sent me bilss over and over. Last week a representative of Quest...

Quest Diagnostics - New Jersey, Moorestown - Employee Rudeness

Posted: 2013-05-14 by    repeat patient
Complaint Rating:  100 % with 1 votes
I have had my blood drawn many times at this Quest Diagnostics location. Time and time again I am shocked at the rudeness and lack of interest on the part of the technicians who are employed there. The individuals are rarely the same people each time I go, but what doesn't change is how poor the employees are in treating the patients. As I have sat in the waiting area and observed...I see the employee mutter & mumble instructions for signing, shove papers in front of people to be signed, look as though they hate their job and hate having to deal with any people. They appear completely uninterested...

Quest Diagnostics - Missouri, Hollister - Med Insurance Claim

Posted: 2013-05-01 by    Donald Muehr
Complaint Rating:  0 % with 0 votes
I, Celestina Muehr, was seen by Quest Diagnostics to have some exams done and they billed by Primary Insurance Aetna and they paid for part of it, and they claim they billed my Secondary Insurance Tricare Prime, and Tricare said they would not pay it without an Explanation Of Benefits or EOB. Tricare says they never sent it, and Quest said they tried to, and so because of a stupid communication error, I am being forced to pay a bill I shouldn't have to. I contacted Tricare and they said it is the responsibility of Quest Diagnostics to send the EOB, and I recontacted Quest Diagnostics, and they...

Quest Diagnostics - Bill error

Posted: 2013-03-26 by    SLA001
Complaint Rating:  0 % with 1 votes
Infant was placed on someone else's bill as the responsible party for payment. Patient and infant never even knew each other. Totally inefficient and awful company. Horrible service....

Quest Diagnostics - Quest Diagnostics can't seem to keep track of their payments

Posted: 2012-10-24 by    Sidarcuke
Complaint Rating:  100 % with 1 votes
I had a biopsy done in January of 2012. I received and paid in full an $80 bill on February 27, 2012. The following month I received another bill for the same procedure with a different invoice number. This second invoice shows my insurance paid the bulk of the bill and I owed $8.48. They owe me a credit!!! Why on earth would they change the invoice number?? I have been trying to straighten this out with them since February. I’ve lost track of how many calls, I’ve made and the people I’ve talked and nobody can figure this out. It’s now October 22nd and they want to send me...

Quest Diagnostics - California, Yucaipa - Demands an Open Credit Card for Medical Servicess

Posted: 2012-10-01 by    gstiler
Complaint Rating:  100 % with 2 votes
Quest thinks that Co-pay is now Pre-Pay!
Their new policy is to demand that you leave your credit card number with them. They claim that your account will be billed sometime between 1 and 6 weeks later. They do not guarantee that your account will remain secure.
Co-Pay does not mean Pre-Pay! This policy makes it very difficult for the consumer to plan ahead, as he/she does not know how much they will be billed. This policy discriminates against low-income families and senior citizens.
This policy is designed solely to produce revenue for Quest Diagnostics....

Quest Diagnostics - Florida, all - overcharge

Posted: 2012-09-19 by    Floridamom6
Complaint Rating:  100 % with 6 votes
Quest charges 3 to 4 times the price of lab work as requested by your physician for normal blood/stool than other local labs. QUESTION YOUR BILL!! my daughter had 1 vial of blood drawn and a stool sample taken. They were sent from Florida to California????really?? and 2 tests that should have cost me $215.00 at the most, were billed for $750.00. Don't bother to call in, they just read the bill to you, yes, the bill you are looking at. They use big phrases, such as "I don't know" and "I guess so". You will not be transferred to anyone who knows anything, because no one can give a straight...

Quest Diagnostics - Texas, Plano - refund not received for a year now

Posted: 2012-07-31 by    vinimoza
Complaint Rating:  100 % with 1 votes

I have called in multiple times and it has been over a year this issue has been going on.

I have conferenced my insurance and provided EOB, got confirmation from Quest taht i would be getting $200 back, the payment was made double both from me and my insurance.

every time i call i get a response it is being processed. Does it a year to process a payment of $200? Is quest helping patients in this way? would i be given interest on my payment?
if we dont pay a bill you move it to a collection agency and affect my credit history? where should...

Quest Diagnostics - Pennsylvania, Lansdale - Long wait, painful blood draw for child

Posted: 2012-07-03 by    daly1992
Complaint Rating:  100 % with 1 votes
Took my 12 year old son in today who is diabetic. He needed his annual blood work done and it requires fasting. We made a 9:30 am appointment and didn't go back for tests until almost an hour later. A young man walked in and was done 15 minutes sooner than us even though her arrived after us and had no appointment. No apologies from the staff. The woman that took my son's blood had trouble locating his vein and instead of looking to the other arm, proceeded to pull the needle in and out and move it around in his vein trying to get blood. This poor kid, who deals very well with pain, was...

Quest Diagnostics - Texas, Arington - customer service

Posted: 2012-05-09 by    Questdiagnostics employees are rude
Complaint Rating:  67 % with 3 votes
Quest Diagnostics located next to AMH in Arlington has the rudest office employees I've ever encountered. There was no greeting, The Man who took my blood said "there is a $65.00 estimated charge. Do you have a credit or debt card"?. I said "what" and then he rolled his eyes and repeated the question. He then said nothing except "hold this" referring to the cotton he placed on my arm after drawing blood. When he finished he raised the arm up, and said nothing. I stood there for a moment and realized he was finished. What the heck happened to common courtesy? Perhaps he may have just had a bad...

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