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Quest Diagnostics Complaints & Reviews

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Quest Diagnostics - Billing Incompetence

Posted: 2014-11-12 by    Sbyllek
Complaint Rating:  0 % with 0 votes
"Quest Diagnostics sent me a bill in late April for lab work I had done in March. I paid the bill the same week I received it and Quest cashed my check in late May. Since then I have received 5 more bills and a collections threat from Quest. I have called after every statement. I have spent several hours on the phone with Quest. Each rep tells me they see exactly what went wrong and they promise to fix it. 3 weeks later, I get another statement. This is absurd. I have tried to talk to supervisors but I get denied or promised that the sup will call me back...they don't. I have written to...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Quest Diagnostics - Alaska, Fairbanks - Rudeness from technician, results take too long

Posted: 2014-10-20 by    jrprusak
Complaint Rating:  0 % with 0 votes
NEVER AGAIN, rudeness and lack of interest on the part of the technician, poor blood draw, would not let me know past lab results, even though they were in the computer. Contacting office nobody answers the phones in Fairbanks or Anchorage.. Will not post lab results going on 12 days now and I have had my doctor appointments with no lab results fro m Quest.

I am signed up on the Quest portal and still they will not post my results after 2 phone calls and 3 email requests. I never had any lab issues like this in Fairbanks Alaska with the Tanana Clinic or hospital labs. I will have...
Complaint comments Comments Complaint country United States, Alaska, Fairbanks Complaint category Medical Negligence and Deficiency

Quest Diagnostics - secondary insurance billing

Posted: 2014-10-13 by    cindiak
Complaint Rating:  0 % with 0 votes
Quest does the blood work for my doctor's office. The phlebotomists are always great. However, they really need to reassess their billing process. First, my doctor's office gives them mine and my husband's primary and secondary insurance. Every year we get a bill after only the primary insurance has been processed. And every year we have to call them and give them our secondary insurance. They told me that we had to call every year to give them the secondary insurance information for billing. They had no reason why. This is ridiculous and I have never had any health provider operate...
Complaint comments Comments Complaint country United States Complaint category Health & Life Insurance

Quest Diagnostics - Medical malpractice

Posted: 2014-08-12 by    Jonnnn
Complaint Rating:  0 % with 0 votes
Went to get blood test at Linwood NJ location12/13/13 I after submitting my doctor scrip for cholesterol I could hear and see they did not do the test and changed code to another which caused my insurance not to pay, also submitted stool test which they said came back positive/full of blood which terrified me went to doctor had another done by another lab and all OK, Quest completely botched the test Now they want 189.01 saying my insurance doesn't cover cholesterol test well yes they changed the code.Just stay away from this place and seeing all the other complaints on Quest just stay away...
Complaint comments Comments Complaint country United States Complaint category Medical Negligence and Deficiency

Quest Diagnostics - California - Billing issues/harassment

Posted: 2013-10-06 by    C. Campbell
Complaint Rating:  100 % with 1 votes
On 4/22/13 My physician had requested I get blood drawn at California Pacific Medical Center/Sutter Health Medical Facility (CMPC). CMPC has their own lab. My bloodwork covered under charity-care" program that CMPC administers for non-insured/low-income patients. . However CMPC sent some of the tests to Quest Diagnostics (vitamin levels). Quest sent me a bill for $223.60. I wrote to them- explained about the "charity-care" and they responded the bill was my responsibility since my doctor ordered tests.Quest kept calling my home- and sent me bilss over and over. Last week a representative...
Complaint comments Comments Complaint country United States, California Complaint category Other

Quest Diagnostics - New Jersey, Moorestown - Employee Rudeness

Posted: 2013-05-14 by    repeat patient
Complaint Rating:  100 % with 1 votes
I have had my blood drawn many times at this Quest Diagnostics location. Time and time again I am shocked at the rudeness and lack of interest on the part of the technicians who are employed there. The individuals are rarely the same people each time I go, but what doesn't change is how poor the employees are in treating the patients. As I have sat in the waiting area and observed...I see the employee mutter & mumble instructions for signing, shove papers in front of people to be signed, look as though they hate their job and hate having to deal with any people. They appear completely uninterested...
Complaint comments Comments Complaint country United States, New Jersey, Moorestown Complaint category Health & Beauty

Quest Diagnostics - Missouri, Hollister - Med Insurance Claim

Posted: 2013-05-01 by    Donald Muehr
Complaint Rating:  0 % with 0 votes
I, Celestina Muehr, was seen by Quest Diagnostics to have some exams done and they billed by Primary Insurance Aetna and they paid for part of it, and they claim they billed my Secondary Insurance Tricare Prime, and Tricare said they would not pay it without an Explanation Of Benefits or EOB. Tricare says they never sent it, and Quest said they tried to, and so because of a stupid communication error, I am being forced to pay a bill I shouldn't have to. I contacted Tricare and they said it is the responsibility of Quest Diagnostics to send the EOB, and I recontacted Quest Diagnostics, and they...
Complaint comments Comments Complaint country United States, Missouri, Hollister Complaint category Medical Negligence and Deficiency

Quest Diagnostics - Bill error

Posted: 2013-03-26 by    SLA001
Complaint Rating:  0 % with 1 votes
Infant was placed on someone else's bill as the responsible party for payment. Patient and infant never even knew each other. Totally inefficient and awful company. Horrible service....
Complaint comments Comments Complaint country United States Complaint category Medical Negligence and Deficiency

Quest Diagnostics - California, Fairfield - supervisor retaliation

Posted: 2012-11-18 by    formal employee
Complaint Rating:  100 % with 4 votes
quest diagnostics was supposed to be zero retaliation against employees well that is a big big lie they are the worst company to work for if you want to be treated right...
Complaint comments Comments Complaint country United States, California, Fairfield Complaint category Employers

Quest Diagnostics - Quest Diagnostics can't seem to keep track of their payments

Posted: 2012-10-24 by    Sidarcuke
Complaint Rating:  100 % with 1 votes
I had a biopsy done in January of 2012. I received and paid in full an $80 bill on February 27, 2012. The following month I received another bill for the same procedure with a different invoice number. This second invoice shows my insurance paid the bulk of the bill and I owed $8.48. They owe me a credit!!! Why on earth would they change the invoice number?? I have been trying to straighten this out with them since February. I’ve lost track of how many calls, I’ve made and the people I’ve talked and nobody can figure this out. It’s now October 22nd and they want to send me...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Quest Diagnostics - California, Yucaipa - Demands an Open Credit Card for Medical Servicess

Posted: 2012-10-01 by    gstiler
Complaint Rating:  100 % with 1 votes
Quest thinks that Co-pay is now Pre-Pay!
Their new policy is to demand that you leave your credit card number with them. They claim that your account will be billed sometime between 1 and 6 weeks later. They do not guarantee that your account will remain secure.
Co-Pay does not mean Pre-Pay! This policy makes it very difficult for the consumer to plan ahead, as he/she does not know how much they will be billed. This policy discriminates against low-income families and senior citizens.
This policy is designed solely to produce revenue for Quest Diagnostics....
Complaint comments Comments Complaint country United States, California, Yucaipa Complaint category Credit Cards

Quest Diagnostics - Florida, all - overcharge

Posted: 2012-09-19 by    Floridamom6
Complaint Rating:  100 % with 5 votes
Quest charges 3 to 4 times the price of lab work as requested by your physician for normal blood/stool than other local labs. QUESTION YOUR BILL!! my daughter had 1 vial of blood drawn and a stool sample taken. They were sent from Florida to California????really?? and 2 tests that should have cost me $215.00 at the most, were billed for $750.00. Don't bother to call in, they just read the bill to you, yes, the bill you are looking at. They use big phrases, such as "I don't know" and "I guess so". You will not be transferred to anyone who knows anything, because no one...
Complaint comments Comments Complaint country United States, Florida, all Complaint category Other

Quest Diagnostics - Texas, Plano - refund not received for a year now

Posted: 2012-07-31 by    vinimoza
Complaint Rating:  100 % with 1 votes
Hi

I have called in multiple times and it has been over a year this issue has been going on.

I have conferenced my insurance and provided EOB, got confirmation from Quest taht i would be getting $200 back, the payment was made double both from me and my insurance.

every time i call i get a response it is being processed. Does it a year to process a payment of $200? Is quest helping patients in this way? would i be given interest on my payment?
if we dont pay a bill you move it to a collection agency and affect my credit history? where should...
Complaint comments Comments Complaint country United States, Texas, Plano Complaint category Health & Life Insurance

Quest Diagnostics - Pennsylvania, Lansdale - Long wait, painful blood draw for child

Posted: 2012-07-03 by    daly1992
Complaint Rating:  100 % with 1 votes
Took my 12 year old son in today who is diabetic. He needed his annual blood work done and it requires fasting. We made a 9:30 am appointment and didn't go back for tests until almost an hour later. A young man walked in and was done 15 minutes sooner than us even though her arrived after us and had no appointment. No apologies from the staff. The woman that took my son's blood had trouble locating his vein and instead of looking to the other arm, proceeded to pull the needle in and out and move it around in his vein trying to get blood. This poor kid, who deals very well with pain, was...
Complaint comments Comments Complaint country United States, Pennsylvania, Lansdale Complaint category Medical Negligence and Deficiency

Quest Diagnostics - Texas, Arington - customer service

Posted: 2012-05-09 by    Questdiagnostics employees are rude
Complaint Rating:  67 % with 3 votes
Quest Diagnostics located next to AMH in Arlington has the rudest office employees I've ever encountered. There was no greeting, The Man who took my blood said "there is a $65.00 estimated charge. Do you have a credit or debt card"?. I said "what" and then he rolled his eyes and repeated the question. He then said nothing except "hold this" referring to the cotton he placed on my arm after drawing blood. When he finished he raised the arm up, and said nothing. I stood there for a moment and realized he was finished. What the heck happened to common courtesy? Perhaps...
Complaint comments Comments Complaint country United States, Texas, Arington Complaint category Health & Beauty

Quest Diagnostics - Florida, Orange City - Over Billing

Posted: 2012-04-19 by    DGLCO
Complaint Rating:  0 % with 0 votes
I am no longer covered by health insurance. I went to Quest for Dr ordered Blood work. When I received the bill it was 4 or 5 times what they had charged the insurance companies for the same work in the past! There was no notification for Quest that this would be the case, pricing was not posted in there office. Had I been informed I would have passed on the tests.
It is ABSOLUTLY outrageous that Quest engages in this sort of price gouging. Quest is using the uninsured to subsidize lower rates to the insurers as a form of kickback / rebate. It is illegal!...
Complaint comments Comments Complaint country United States, Florida, Orange City Complaint category Health & Beauty

Quest Diagnostics - Possible Balance Billing

Posted: 2012-03-20 by    Suzy78
Complaint Rating:  0 % with 0 votes
On Septemeber 1, 2011, I went to Quest Diagnostics as my physician wanted some laboratroy test done. I went in handed her the physician order. An order I could not understand of what test were going to be done. The technician hardly said a work to me. We did not speak about what was being done as I was so ill that I just wanted to get the labs done and go home. She drew the labs and send me on my way. Weeks later I received a report from Medicare of what was paid. Quest Diagnostics accepted my insurance payment. Although my insurance would not pay for two of the tests ordered by my physician. Their...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Quest Diagnostics - Florida, Orlando - Overbilling

Posted: 2012-01-21 by    AlexSot1
Complaint Rating:  100 % with 2 votes
I went in for a stomach bacteria test. I was pleased when the doctor explained that just one blood test could sense if their was a problem and there-fore I could save money by just taking one test. The price for this test was on one of their charts and was for "138.00". When I received the bill they had billed me three times for the same test. When I call the lab they say the doctor ordered "3 test" and they don't care to hear or even acknowledge that fact that in my hand I'm holding the lab work papers which state only "1 test" authorized. Currently fighting...
Complaint comments Comments Complaint country United States, Florida, Orlando Complaint category Medical Negligence and Deficiency

Quest Diagnostics - Billing Practices

Posted: 2011-08-29 by    SRM2029
Complaint Rating:  100 % with 3 votes
WARNING - Before you promise anything to collection agencies for any alleged balances due Quest Diagnostics, take a look at your bill! In PA, Quest has an add-on charge labled "Travel Allowance One Way" for $85. The actual bill for testing may be $29, which your health care provider pays for and you usually have a small co-pay. Quest is submitting bills for the "travel allowance" amount which, of course, was not paid by health care, to collection agencies who dun patients and threaten their credit rating, most of whom may be on fixed incomes. Think about it. A guy drives around...
Complaint comments Comments Complaint country United States Complaint category Collections Agencies

Quest Diagnostics - Florida - Co-Payment

Posted: 2011-07-23 by    bingobilly
Complaint Rating:  100 % with 2 votes
Quest Diagnostics now requires patients who are insured with Blue Cross & Blue Shield to pay them a $30 co-pay or let them keep your debit/credit card number on their system before lab work is done even if the patient's BCBS coverage does not require a co-pay.

After BCBS has paid Quest and the patient's BCBS coverage does require a co-pay Quest will keep your $30 or charge your debit/credit card. If the patient's BCBS coverage does not require a co-pay Quest will refund the $30.00 and not charge your debit/credit card for anything.

Obviously, this maneuver...
Complaint comments Comments Complaint country United States, Florida Complaint category Health & Life Insurance

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