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Quest Diagnostics Customer Care Service

Quest Diagnostics Incorporated

3 Giralda Farms
New Jersey
United States - NJ07940

Customer Support Phone Numbers

+1 866 697 8378 4 2
Quest Diagnostics Clinical Trials
+1 800 877 7004

Quest Diagnostics Employer Solutions
+1 800 877 7484

Quest Diagnostics Nichols Institute
Nichols Institute, San Juan Capistrano
+1 800 553 5445


Quest Diagnostics Complaints & Reviews

Quest Diagnostics / Venipuncture malpractice that, caused severe bruises etc

VenipunctureMalpractice on Dec 16, 2016
I am officially filing this complain to prevent this type of venipuncture malpractice to happen in the future and/or to anyone else. On 12/9/2016, a phlebotomist performed a venipuncture on my left arm for lab tests at Quest Diagnostics at 2191 Mowry Ave #500B, Fremont, CA location. After...

Quest Diagnostics / Billing

reedjohn on Nov 30, 2016
I received a bill in April of 2016 for blood testing and I had more blood testing done in September the price that was charged was triple the price I tried to contact Quest a copy of what made the price so much more and I just keep get ting the run around I believe I think that the BBB...

Quest Diagnostics / Unprofessional service and lack of respect for the patient

hgs1 on Nov 29, 2016
Quest Diagnostics on 441, State Road 7, Boca Raton NICKI was the technician assigned to draw my blood and urine. She was annoyed when I asked her to put on new gloves before she drew my blood. I happen to have a blood disease and a very poor immune system but she didn't hear me and didn't...

Quest Diagnostics / Blood work fee

Joshua_B on Oct 16, 2016
Every time over the last couple of years, the lab tech asks for my doctor's lab data sheet which I give; as well as a copy of my driver's license and then asks for insurance card. At the very end of entering everything into their computer, they ask for my credit or debit card claiming my...

Quest Diagnostics / Urine screening unreliable

wolves400000 on Sep 26, 2016
I took a urinalysis on 8/31/16 for pre-employment screening. I take medications that could alter the results. I obtained copies from both pharmacies that I use. The company made me an offer to start work on 9/6/16 pending my results of my screening. I was not concerned as I know I only...

Quest Diagnostics / Driver of Car 30564

Judy Romano on Jun 23, 2016
I am writing to complain about the dangerous driving in Fort Myers, Florida, on June 23, 2016, at approximately 1:25 pm by the driver of car 30564. I was tailgated and then passed on a 2 lane residential road (Winkler Road) that has a speed limit of 35 mph. I have been driving on this road...

Quest Diagnostics / Lost Sample

Kmcguiga on Jun 3, 2016
My son was tested during his 12 mont check up and we were told that his hemoglobin levels were low. We had to take him to get blood drawn twice because they couldn't find the vein on their first attempt, the second attempt left him incredibly bruised but was successful. I called to get...

Quest Diagnostics / Billing charge that I have no record of from Quest Diagnostics Lab

andonnell on Mar 21, 2016
Received a collection notice dated 03/1/1/16 addressed to someone other than me who doesn't live at my address. Called and spoke with Jacob an he refused to speak w/me because letter wasn't addressed to me, but my name is listed on the bottom of the bill. Requested to speak with manager...

Quest Diagnostics / Unable to Contact Real Person

Reviewer42781 on Feb 16, 2016
My husband had a drug test done for a new job. After returning home (an hour away) he was unable to find his driver's license. I have called every published number for the office and have been completely unable to talk to a person. I am directed through endless automated menus and never...

Quest Diagnostics / Wellness screening

bingo123 on Jan 29, 2016
My wife had her wellness screening done on Dec 23rd 2015. Quest diagnostics never sent the results in to my insurance company. I'm getting the run around and as a result my medical premiums will be higher. To whom do I complain about this ? Searching the internet didn't yield anything.

Quest Diagnostics / Billing

Reviewer84324 on Nov 6, 2015
I don't normally vent online, but I cannot comprehend how 3 lab tests that my Doctor ordered, billed to a code, my insurance company would not accept, will cost us over $1, 000 from Quest Diagnostics. But had they been billed to a code accepted by our insurance company would have only cost...

Quest Diagnostics / No notification of $13.74 bill, sent to collections.

sarah14746 on Oct 23, 2015
This is going to sound petty, but I had a visit to my local urgent care in the Spring of 2014 for minor health concerns. I paid around $30 up front for services not covered by my insurance. Unbeknownst to me, I apparently still owed $13.74 that my insurance did not cover and just found...

Quest Diagnostics / Customer Service

highwaywoman on Oct 20, 2015
My appointment was at 10:00 AM on October 20 in the Woodbourne Rd location in Levittown, Pa, and I was 5 minutes late because the address did not include the building number, so it took me a while to find the correct building. I was taken back to the draw room at 10:20, and I had order...

Quest Diagnostics / Employees lake worth road. Lake worth fl

Home health RN on Oct 20, 2015
Quest laboratory on Lake Worth Rd. in Lake Worth is the worst lab quest owns in Palm Beach County Florida. This laboratory is substandard and the employees are passive aggressive very slow very ignorant and extremely incompetent. As a nurse, I have to sign in for laboratory blood work to...

Quest Diagnostics / Lost sample

kelliedawn on Sep 8, 2015
I went to the Quest Diagnostics Charleston, WV office on Aug 17, 2015 to have blood drawn my lung doctor ordered. I never got the results because the office lost the sample. I have called several times and everyone that I talk to is rude or hangs up. My husband lost a days wages to bring...

Quest Diagnostics / Being rough with my son

Samanthaseiff on Jun 16, 2015
Today I took my son in to get his blood drawn and the nurses that were working on him were so rough. They were yanking him around, grabbing him really hard. He is only 14 months so he is still really little and helpless but he was fighting them off really bad. They tried both arms and didn't get any blood out if him, I will never return!!

Quest Diagnostics / No receptionist and Procedure is a mess

Ribbery on May 7, 2015
There is no receptionist to take the dropped sample. If you just drop your samples, you make you come back and do the passport work again. Also, their procedures are lacking. They once lost my insurance information associated with my blood work and asked me to pay again. If my doctor did...

Quest Diagnostics / over charged

Misleading Conduct on Apr 23, 2015
Before I agreed to have tests performed by Quest I asked the receptionist for the price of the procedure. I had the tests performed on 01/08/15. I received my invoice April 23.2015. The invoice was three times the amount the receptionist quoted. Even though Quest documented my insurance...

Quest Diagnostics / Sexually-explicit tv show in waiting rooom

Former Quest customer on Feb 11, 2015
I visited Quest Diagnostics, located at 3230 I-30E, Mesquite, TX, for a routine blood draw. While I waited, the televisions in the waiting room were tuned to a talk show. The topics of discussion included "safety words" to be used during rough sex and how a massage lotion could also serve...

Quest Diagnostics / Overbilling, failure to file insurance

PatientX on Jan 31, 2015
Complaintsboard.com Just wanted to note that Quest Diagnostics is a very money-hungry company that does lab work, but its billing practices are as corrupt as any in the medical industry. First of all, I think it is an indictment on the American health care system as much as anything else, but...

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