Quest Diagnostics
reviews and complaints

As we journey through our IVF process, Progyny insurance has been instrumental in coordinating our treatments and tests. While other providers seamlessly work with Progyny, our recent experience with Quest Diagnostics was disappointing. While my own billing inquiry was swiftly resolved, my wife encountered unprofessional conduct when attempting to address billing matters, leaving her emotionally drained. Moreover, I personally reached out to Quest Diagnostics, recalling previous successful interactions, only to encounter exceedingly rude customer service that abruptly hung up on me before the billing issue could be resolved. Consequently, we have chosen to discontinue our association with Quest Diagnostics and feel compelled to advise others against utilizing their services, as their customer service failed to meet our expectations.

They say “no more walk-ins” but make online appointment setting impossible. Happens each time I need. Bloodwork done: Fo to Quest site, choose location, select time that THEY show are open, then get message “ time u selected not available” You can select 100 positions THEY SHOW AVAILABLE and get same result. This will happen for at least three weeks ahead, or until your thumbs give out from typing. Cannot be done. I’ve been told for a year that “is a problem we’re aware of.” A year later, I guess they’re still aware.

bill i have to goThey send you invoices you can't open. invoice code never available. the phone system keeps you n hold for never. no emal contact.

my tecenyt bill camein a program i can't open.

every cali have to go through phone system , which is imposible.

quest lacks customer service, ever bill i have to go through crap to pay it. poorly trained

I am not insured currently. My doctor ordered 6 tests. Shortly thereafter I was horrified to find my bill at almost $700.00.

At walkinlab.com, you can order specifically LabCorp or QUEST DIAGNOSTICS tests yourself. Had I known I was going to be robbed, I could have paid the cost of $233.00 total for ALL of my tests. This does not include the additional discount offer of 10% off of that total.

The response from the very rude "customer service" person at QUEST DIAGNOSTICS to explain the reasoning behind why I am being charged almost THREE TIMES the amount of the tests ... is that the doctor ordered it. This does not make sense at all. He ordered it for me. I would have gladly ordered it for myself had I known this was going to be the result.

Additionally, I have had these very tests semi-annually for YEARS with insurance and without, always through a doctor and have NEVER seen this outrageous pricing.

Terrible and unethical business practices.

culd not get my information. my name was put in wrong. i ws given hages don't owe. no customer service. rude.

impossible nilling system vcan't thhe code you need.

always somethng wrong. poorly manged com-p0any. untrainned workers.

inposible to get through on the phone.

they mess uphills, trhinkingt you pay it.

got the bill dec 29 th. it was the wrong biilll,n. my name was put in wrong

2600 Oxnard Quest. There is a large, very unpleasant, heavy-handed rood, nurse named Sarah and I advise everyone to avoid having to be under her needle. I’m a compassionate person and I’m sorry she doesn’t have plans for her birthday or Thanksgiving but it’s like she took that out on me and left my arm completely swollen and hurting, still over 7hrs later.For one vial of blood. Mind you two days prior. I had to give six tubes of blood which was taken by a wonderful, kind, sweet nurse named Jessica. Blood makes me crazy and I let both nurses now prior to my injection. Tell me why when I open my eyes, she has the blood sitting right in front of me this Sarah person who helped distract me by telling her unfortunate no plan life. Just take care of yourself and your loved ones and avoid her. A large nurse name, Sarah.

We have been in communication with Quest Diagnostics for over a year now. When I get blood work done, Quest will mail a bill to me. Upon receipt, I pay the bill via online banking. Then, I will receive a bill from Quest saying my account is past due. I go to online banking, print out a copy of the check (Proof of Payment) and mail that copy along with the past due notice to Quest. This process happens every single time I go for blood work. Then, out of the clear blue, Quest mailed a check to me for $15.00 on 9/6/23. On my next visit to the lab for blood work, they told me my account was past due. I have previously filed a complaint with you on November 8, 2023, complete with copies of the correspondence with Quest requesting a full audit of my account but have not heard from you. Please respond to via e-mail at [protected]@comcast.net. Thank you.

Every 6 months, I must have blood and urine test for kidney failure. The day I receive the bill, I pay it via online banking. There has been an ongoing problem with the funds being credited to my account at Quest. I receive a past due notice, go online to my account and print out proof of payment and provide a copy of the cancelled and endorsed check. This has been going back and forth all year. I have sent these proof of payment every single time and finally, on Sept. 6,2023, Quest sent a check to me for $15.00 (check #[protected]) I'm at my wits end with the creative accounting practices of the accounts payable department and would like to request a full audit of my account. In the meantime, I have set up a file for Quest with copies of all bills, all communication with the accounts payable department and copies of the checks online banking sent to Quest to pay my bills. Can you help me? [protected]@comcast.net

On August 5 2023 I received a invoice for $502.82 for blood work on 3)29/23. I did not go to quest to have my blood drawn. I called them and they claim they have results and I have to pay the bill. I explained that this is impossible. They are standing their ground. Guess I have to take this to court? How can this be happening? My doctor office shows an order however I went to another lab. I have spoken to the other lab and they said my bill is paid in full and they have a completely different order and there is no way this is linked to them. This is insane.

Quest absolutely has no ground to stand on yet they claim they are correct. If they have blood and results it's not my blood.

Driver of vehicle 15906, License Plate # 9FNP731 - passed my brother travelling West on Ridge Road, (already going 60 in a 55) on a double yellow and entering a blind corner. July 14 @ about 6:55 pm.

Location is the second photo. Also known as Highway 104.

The first photo was taken when we caught up to driver at the stop light, a couple of minutes after. (lol)

We've all done dumb things driving, but this is a triple negative.

If he was carrying something time sensitive, then he should've had the proper equipment on his vehicle to ensure that the public is aware of that.

Quest will NOT bill my secondary insurance! They have been contacted more than 15 times by myself and my secondary insurance and they say they'll send it over to Anthem but they never do!

This is beyond ridiculous to have to go through this for a company that is trying to rip me off instead of following through with the billing. I am going to be forced to contact the State of Ohio Insurance Department and the US Department of Health and Human Services!

Why should (we), I've seen the hundreds and hundreds of other patients who are going through the same nonsense!

I will NEVER use Quest again after this fiasco which STILL hasn't been resolved!

My husband had a kidney transplant. He has primary health insurance through his employer and secondary through Medicare (yes, it's secondary). He has been going to Quest for his labs, and they correctly bill the primary insurance. They say they are submitting the bills to Medicare also, but Medicare has not received any of the lab bills. Every time we call Quest billing, they say they're working on it. Last month, we called Medicare, and they confirmed they haven't received a bill. We then called Quest again, and the person acknowledged there is no record of Medicare being billed. She said she would put the account on hold again while they bill. However, we are still getting bills and threatened with collections by the lab in Gardner, Massachusetts. The lab in Gardner is now making us pre-pay for testing that we don't even know if we are liable for - this seems illegal as Quest is the one messing things up. We just want to know what we owe so we can pay it. I don't know if this is Quest willfully playing a game because they don't want to deal with Medicare or if they just don't know how to deal with Medicare as a secondary payer. We're tired of living in limbo - we just want to pay what's owed, but until both insurances have been billed, how do we know what's owed?

So I was on a program for my addiction and the doctors office and quest had some deal hooked up so that I was forced to go in every week and get a drug test sent to a lab despite multiple requests to not do this as it was a hassle when quest would send out the bill to only ONE of my insurance companies. I have Mass Health and Medicare so I know that one covers the stuff the other won't and I never end up having to pay out of pocket for anything.

Despite this, I recieved not 1 but 8 separate bills all for $120. Reading them you could almost think I only owed $120( Though the collection agency they forwarded it too is trying to ask for $960 ). I obviously called both my doctors and Quest to inform them they must have been charging only one of my insurance carriers, after waiting HOURS on hold I finally was able to talk to someone who said they could fixed the issue and that it would take some time to go through but that it should no longer be a problem(this was in august of 2021). Fast forward to now, I've moved and changed jobs and don't even go to that doctors anymore and yesterday I get brought mail from the person who lives at my last house that says I owe $960 to a collections agency "ARStrat".

Well I know that I shouldn't owe this money simply because of the insurance I carried at the time, the phone calls I had with both my doctors office and Quest, and because I was told BY QUEST that it was all taken care of. So I will be contacting my attorney, my insurance company, news media agencies, my state representatives at the state and federal level to inform them of this disgusting practice. No wonder medicare recently told these kinds of providers that they would only cover 1 visit a month starting this year, because Quest and these offices had some sort of deal worked out forcing me as a patient to go in every single week no matter what so they could fleece me and my insurance companies. I probably never would have noticed or cared if they had just billed my insurances correct but now... This is just disgusting.