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Kaiser Permanente Customer Care Service

Kaiser Permanente Clinical Operations

4850 Hahns Peak Drive Suite 280
Loveland
Colorado
United States - CO80538

Customer Support Phone Numbers

Phone:
+1 970 207 7171 2 3
Work days:
Mon24h
Tue24h
Wed24h
Thu24h
Fri24h
Sat24h
Sun24h
California (24/7)
+1 800 464 4000 or TTY 711
+1 800 788 0616 (Spanish)
+1 800 757 7585 (Chinese dialects)
Medicare members
+1 800 443 0815 or TTY 711
Monday - Sunday, 8 AM - 8PM

Colorado
Denver/Boulder
More...
 

Kaiser Permanente Complaints & Reviews

Kaiser Permanente / Kaiser certification of doctors

Vi
Vikki Smith on Nov 19, 2016
Just curious as to why it takes so long for Kaiser to certify their doctors. My primary care doctor relocated to another city. I was not notified of this until I called to schedule my annual physical. Then I was told there was not another doctor that I could see (although 2 had been recently...

Kaiser Permanente / Primary physician

St
Stephie Christoffers on Oct 27, 2016
I have been on the Kaiser Permanent health plan off and on since 2006. I used to love it. Now I really would like to change healthcare providers, as Kaiser treats their patients poorly. Here is my story. My husband switched his healthcare plan in 2012. I was suffering from a chronic condition. I...

Kaiser Permanent / Ineligible for rehire based on resigning

Ch
Christine Blalock on Aug 31, 2016
I had to resign from my position at Kaiser due to family member becoming ill, and I did not give a 2 week notice, only a day notice due to the circumstance. I was never told by my supervisor that I was not eligible for rehire, an investigation was never done, and HR never contacted me...

Kaiser Permanente / Doctors Lack of care and Denials has left me an Invalid

Ke
Kerrilf on Mar 15, 2016
Other Reason Denied all care Kaiser made me an Invalid. From lack of care and denials of treatment *Details of the Complaint: Went to Kaiser in Oct 2014 due to Insurance change Gave them my past records of Back injury and what tests and what worked with diagnosis, Been trying to get treatment for...

Kaiser Permanente / Bad treatment in ER at Panorama City

Jm
JM from Los Angeles on Mar 7, 2016
I have been a Kaiser member for many years. Why I continiue to stay with them is beyond me. I have been to the ER there is Panorama City many times. Had a couple of good visits but many bad ones. I went there again yesterday ( Tuesday 03-02-2016) and spent 9 hours there. I was there from...

Kaiser Permanente / Incompetence... Cannot even find my records..

Re
Reviewer51900 on Feb 19, 2016
For about three months now I have paid my premiums. The phone calls get me nothing since they say they have no record of me even though I have the bill in my hand. They somehow had me in for two policies by mistake and cancelled one of them. The only thing they are good at is sending more...

Kaiser Permanente / Unprofessional staff

Re
Reviewer65548 on Feb 13, 2016
Does this hospital not have a policy re:english being spoken in the patient care areas ?? Went with my neighbor to his hemodialysis treatment (outpatient). For the entire 4-5 hours he was there 10% was only in english. He goes 3x/week. when i brought him in and picked him up i witnessed...

Kaiser Permanente / Hipaa Violation Breaches Cover Up OCR HHS DMHC KAISER BACKFIRED letter

Cl
Clamiity on Jan 9, 2016
I found out on January 16, 2015 why I did not get to see the doctor on January 19, 2012 after sitting for 55 minutes. The letter I'm attaching is my answer to Kaiser's Regional Compliance & Privacy Office NCAL letter & the letter from her. This letter will show you exactly what Kaiser doe...

Kaiser Permanente / Cut and paste answers to Kaisers "internal grievance process".

Re
Reviewer14430 on Oct 9, 2015
I have pernicious anemia. I have to take B12 shots in order to not get very ill. I have not been able to get both the B12 vials and the syringes for the past two years without problems. I submitted a complaint and got a determination that my issue was "not medically indicated". How absurd...

Kaiser Permanente / Abrupt halt to meds and biased doctor

Ba
Babymine15 on Oct 1, 2015
Sometimes with the use of ADHD medications, it can cause slow growth in a child. My daughter hasn’t lost any weight and has been an average of 44-45 pounds and is nine years old. Her height has continued to grow over the years, however, and she is a healthy child. I told the doctor at Kaiser...

Kaiser Permanente / Incompetent Doctors

Wi
WindDancer 13 on Aug 12, 2015
Had a severe leg infection following surgery none of 5 doctors could identify. First four just circled the progression of the infection and told me to come back if the infection spread. It did, overnight. Was almost to my crotch when I forced the issue with the doctor who had performed the...

Kaiser Permanente / Fradulent diagnoses

Wi
WindDancer 13 on Aug 12, 2015
Made appointment with new doctor for stomach pain and urine leakage. Four times was asked same question about depression, drinking, exercise, in writing and verbally. Wasn't there for depression, told doctor that. That is all she wanted to discuss. Before I'd left the office...

Kaiser Permanente / Customer service

Th
TheresaU on Feb 18, 2015
After being on Kaiser from the age of six months to now at 58 and never having a problem, all that has changed. In the last few years the rates have gone up and up and service has gotten worse. It's all about the money. I have a chronic, painful condition- arthritis in my neck...

Kaiserpermanente. Org / The rep wanted to steal from me

Da
Davius on Oct 4, 2014
I registered on the website www.kaiserpermanente.org. After that I chatted with the rep of this website and he promised to help me with the health insurance. I was relieved that the professional would help me, but this jerk understood that I have no idea about this insurance and other...

Kaiser Permanente / Very poor healthcare

Co
coloradocolleen on Jul 16, 2014
I think Kaiser sucks but it is the only medical insurance I can afford as I am self-employed. This year has been a real circus with Kaiser. It is IMPOSSIBLE to get an appointment to see the doctor on the day you need to see them, you either have to wait two weeks or go to the ER. When you...

Kaiser Permanente No. Cal / Negligence

1p
1Power Tripp on May 13, 2014
You may want to grab a cup of tea because this one is a doozy. In 2011 while I was hospitalized my blood thinner medication (warafin) was stopped. I'm on blood thinners because I had a heart valve replacement in Apr of 2010. The hospital doc ordered for the warafin to be started again...

Kaiser Permanente / Ineligible for Rehire

Ma
mariposa1985 on Apr 13, 2014
I worked for this company on and off for almost two years total in several different regions (California, Hawaii and Colorado). I was an Army spouse at the time and moved quite a bit during those two years. Always had great reviews from my managers stating what an excellent employee I wa...

Kaiser Permanente / Account Termination

Sa
Samson Wong on Mar 15, 2014
I have just received a letter from the Customer Service Center telling me that my plan has been terminated as of a result of me not paying for the last two months. However, the issue is that the department is still not aware that I am now on Medi-Cal and has been on Medi-Cal since the...

Kaiser / Misdiagnosis of asthma

Aj
AJ04 on Apr 24, 2013
How do I go about getting a misdiagnosis expunged from my children’s medical records? They were diagnosed with asthma by their pediatrician. They went in with colds and congestion, sometimes wheezing, sometimes not, and based on those symptoms were diagnosed with asthma and...

Kaiser / misdiagnosis

Aj
AJ04 on Apr 23, 2013
How do I go about getting a misdiagnosis expunged from my children's medical records? They were diagnosed with asthma by their pediatrician. They went in with colds and congestion, sometimes wheezing, sometimes not, and based on those symptoms were diagnosed with asthma and prescribed...

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