Quest Diagnostics
reviews and complaints

Pissed off ex employee from florida of US

Jun 15, 2023

11:51 pm EDT

Verified customer

Replying to comment of Kimberly Taylor

I was recently fired from qiest of 21 years of service excuse was I had got into a argument with another employee. And cussed. Well the PSC I WAS AT everyone cussed. And plus they have a group lead that was called on having sexual harassment charges. I was passed up for positions because I'm overweight and white. And I went to HR FOR accommodations for my pinched nerves and all of sudden I was a horrible employee insubordination and stuff. I call [censored]. They wanted to hire new people and pay them less and so keys get rid of high paying people. I want to sue this company so bad I was out of work 6 mths and taking a job I don't want because it's a paycheck quest has ruined my life

So I make an appt to the la mesa quest lab, And I give my order and the Tex didn’t want to draw my blood because another technician had already wrote on my order from same lab of course I try to make my appts on saturdays because I work this is the second time I been rejected at this same lab. I was told I have to go find that tec at another lab during the week when I clearly said I cannot that is the main reason I make my appts on saturdays. I do have a time limit for this test and I need to have something done in reguards to this matter.

I reached out to Quest Billing Department and was told that I had a balance of $0 and everything had been cleared up. I was informed that the billing codes had been corrected. This occurred last year. On today, I received a bill for the same amount that I was told was cleared up. I contacted my insurance company and was told that they paid the bill and Quest submitted the same claim multiple times. This is a horrible unorganized company.

I have no other option but Quest Diagnostic because that is what the insurance request (uses). In May 2022, I had a lab work done requested by my physician - there was a billing problem and the bill was resubmitted to my insurance company to revisit and possible cover. During this period it took a few months, I did not hear back until Quest sent me to collections without sending me a final bill. I had no idea that the insurance did not change anything - Quest did not inform me in writing. I contacted them when I received the bill for over $700 to arrange a payment plan, which I started and continue to pay currently. I now have my anual lab due in order for my doctor to renew my prescription - that I must have. I got my order and went into their Palm City location, I was denied the blood work and told If I don't pay up - I cannot have this lab. I need help! I need this medicine to regulate my desease. How can I get them to reconsider their heartless/unethical business practice, I am making monthly payments.

Thank you.

Had appt. Arrived & checked in electronically 10 minutes early, as directed. No H2O available in waiting area or in lab. No staff interaction. Tiny, drab waiting area. Persons arriving & checked in after I had done, were received into the tiny, claustrophobia-inducing lab area before I was. Total wait time 40 minutes. Total time in lab, 4.25 min. I'll stick with Labcorp. No contest.

Arrived at QUEST CHECKED IN AT COMPUTER IT WAS 11:40 CHECKED IN. I saw my daughter's name on the TV monitor at 11:40 am. I was not late. My daughter Rn asked what was taking so long. One of the workers, "a lady with a Grey paper lab coat on, said we were late. Not true. Then another lady behind the door called my daughter's name, and we did not answer. Not true. The two ladies who said all of that didn't want to help my daughter and passed her off to a lady named KIM. (Kim was professional ) everyone else needs to lose their Job.

On 3/27/2023, a blood order for a hormone therapy appointment was scheduled for 4/03/2023 appointment with my doctor and rescheduled to 4/06/2023 since the results were not received. Today, I received a call from the doctor's office stating they were still waiting on the results from Quest. I called Quest customer service at [protected] to learn that my blood samples were missing and I would need to submit another sample. I was given this confirmation number, #341795, for reference. Quest has not notified the doctor's office of the samples being lost.

I have used 3 different places of the Quest locations. I do not have an easy time finding my veins. I am 66 years old . They do not have any butterfly needles at Coral hills: location or Oakland park. Many of the girls have no idea what they are even doing. I am tired of getting stuck 6 times and no one can find a vein. It is beyond scary. In my opinion, every location should have someone that has a lot of experience drawing blood on easy patience and more difficult patience, Many of the girls do not even know what they are doing. It is mind-blowing. This is people's bodies and health. Some girls are very nasty about it too. YOU use to be very good. BUT NOT ANYMORE.. It is pretty scary when one of your employees tells me they don't have butterflies needles there because they are very expensive. This is what your employee said to me. That is just gross. very negligent to your patience. Quest I am sure make enough money to get proper equipment in drawing blood. Shame on you all... Please get your [censored] together. I am going to call my insurance company and hopefully find a new place to go...

This morning at 6:30 AM I presented to Quest for a Vitamin D level. The order was on an appropriate order form from the ordering physician’s office along with contact numbers including a dedicated fax number to send the results back.

The phlebotomist started to refuse to draw the requested blood draw for the test because the Dr’s “NPI” number was not on the form. I would think that Quest would have the doctor’s information and NPI number in their system. It all boils down to the fact that she didn’t want to do the extra work of looking it up. Shameful! This type of nonsense does not need to happen as it causes undue stress on me. It seems every time I go for labs I’m anxious and full of anxiety just waiting for another excuse to not draw my blood. I’m considering taking my business to lab corp.

Kristin Caputo, phlebotomist with Quest diagnostics at Woodland Primary Care takes long, extended and frequent breaks. she is rarely in her designated lab area when patient's need their blood drawn the patients have to wait for her to come back or other employees with RCCHC have to draw the blood. she comes to work late and leaves early numerous times during the week and calls out frequently. She has been seen watching explicit videos at work in the lab area on her cell phone. She has reported to a nurse with RCCHC that she has been using drugs and took a urine drug test herself at work which was positive for cocaine after using from 2:00 am - 6:00 am then reporting to work that same day at 8:00 under the influence. She repeatedly comes to work unclean and unkept. She leaves her trash in areas not designated for trash. Employee is very loud, excitable and disruptive and

I have recieved billing invoices from Quest, multile times, after the bills were paid. I have sent a week trying to get a rep, stay on hold, runarond on a social media, and after filing a compliant,
Your bill is ready.
Amount due: $25.00
Due date: UPON RECEIPT
Step 1
Open the attached document to obtain your lab code and invoice number. You will need this information when you click Pay Now.
Image no longer available
Opening your bill – Your password
The bill's security password is the patient's date of birth and billing zip code in the following format including the hyphens:
MM-DD-YYYY12345 (example: 01-01-[protected])
Step 2
Pay now
no billing info. I don't have a bill, happen multiple times. They over bill. hoping you will pay again!
Quest takes advantage of people needing testing for medical issues.
the ladt bill email I recieved was March 5.

i received emails that i have a bill due. mar1 and 2, there is no bill, i signed in to my quest, billing number comes in valid. impossible billing system. can't a rep on the phone.

i have a heart condition don't the stress.

the billing system is poor, and sends out wrong bills.

you can't a rep on the phone, first you end up at the wrong place, after going through the phone maze. than have to start all over. records, pushing numbers, than stay on hold for days.!

My complaint involves one of your technicians who was not only incompetent. She has a very bad attitude. I am an adult white male who went into one of your locations at around 10 a.m. on Thursday, March 2 to have blood drawn for a Tegretol level. I went to the location inside the Tom Thumb store on Firewheel parkway at Pleasant Valley in Garland, Texas. I signed in and set down waiting to be called. I was called into office #2 by the Tech. After verifying my name she told me that she did not have any orders in the Quest system for me. This is when she became very surly towards me. When I said "Poor little snowflake" in response to her hateful attitude toward me. She then told me to leave. Which I did.

So I went back to my doctor's office to get hard copies of the order and the Quest confirmation. When I returned with both documents in hand, she refused to wait on me because in her words "I had been rude to her" after she became nasty towards me. She then locked her office door and left the facility.

So, I sat down and waited for the other tech to wait on me. I then presented her with the same documents. She had no problem whatsoever in finding the original order and the Quest verification. She took care of business and I left with no confrontation whatsoever. We got along quite nicely.

I just did not appreciate the attitude of the first tech. I got the distinct impression because of her attitude toward me that she did not want to wait on me at all because I was a white male. I did not know that was a qualification for service at Quest.

I was billed three hundred odd dollars from Quest Diagnostics for a TB test back in May for a pre employment screening that I did NOT do. I simply made an appointment with them and realized that my employer at the time would pay for me to go somewhere else and I went somewhere else to get my TB test. This is completely FALSE. There is NO reason I should I have been billed more than three hundred dollars a) for a TB test and b) for simply SETTING UP an appointment. Oh and also, I wasn’t able to get a hold of someone to cancel my appointment so I was charged for NOTHING!

Billing was submitted by my daughters college for testing and the name used was not my daughters legal name. Quest put the bill in collections and a collections company sent a letter to our home address. I attempted to resolve the issue several times and was told that the matter would not be addressed by quest. Credit Collections Services, [protected] File Number [protected]. My daughter was not aware of the billing issue. She attempted to contact quest to have the bill resubmitted under her legal name. Your billing department refused to assist her and she was told to work with the Credit Collection Services. These were test requested by the Vassar College, neither my daughter or I her parent were ever asked about billing. This could easily be resolved if you would resubmit the bill using her legal name.

I went to Quest diagnostic at 5761 SW 40th St, Miami, Fl, January 25th 2024. Excellent registration and only 2 minutes of waiting time. My complaint is about the blood draw. The technician used an 18 or 20 needle, a very thick needle. The puncture did not hurt but the extraction was very painful. I complained of pain at the time.

I didn't tell her to stop the extraction because then I would get another puncture. I asked the technician “ why you didn't use butterfly? “

She answered “the butterfly has to be requested by the patient”. She added “we use the same needle in all our patients” It is abusive. I replied “I am a 72-year-old person, my veins are very thin and you should have taken that into account. I am a nurse, I know what I am talking about” “ Or maybe it's a policy from Quest or from this laboratory to save money because the butterflies are more expensive. “ she did not say nothing. I added “I assure you that if you do lab work to yourself you will want a better needle, the one that hurts less”

Quest charges Medicare and my supplemental insurance for this lab work and is obligated to provide a first class service. The one that we deserve.

I am very disappointed with this site in Miami.

I have used Quest labs for many years and never had any complaint.

After taking two test for blood culture fungal, I have encountered problems both times, the first test not being performed due to inadequate specimen tube, in which the phlebotomist labeled the tube to reflect the type of test needed, but no results. Another test for the same code performed this time with the actual specimen bottle, somehow got broken or cracked where the test couldnt be performed. I made a complaint to a quest representative (43110) being the complaint number, but now I have to go back again for a 3rd time. It's bad enough, that I have already been experiencing retaliation and backlash where doctors have been paid off to alter my medical records in order to cover up a company's negligence, so I hope that this isn't the case. I will try again for the 3rd time to have this test done, if anything comes back to be a error AGAIN, I will make this a public known matter since I have never in my life experienced any errors with blood work before.