Quest Diagnostics
reviews and complaints

I went in for routine lab work and prior to getting blood drawn the technician advised me that one of the test probably wouldn't be covered under my insurance. I asked her what the cost was and she said around $300. So I asked her to remove that one from my profile and only do the covered tests. I believe she asked me to approve the remaining test or so I thought. Some time later I received a bill, claiming they preformed the test I did not authorize. The billing center claims I authorized to do the test stating I would pay if it wasn't covered.

They claim my signature is on the document. I absolutely do not recall seeing I approved that. I only approved the other tests that were covered by my insurance. I signed a digital ipad, so if its my signature its not for that area.

I don't know why a lad tech would advise me yet still add they test even when I declined it. If the test after I would talk to my dr, then I would be sure to make sure my doctor coded it in a way that shows it medically necessary as it seems it wouldn't fall under routine care.

I feel completely scammed. Your office either mistakenly ignored the removal, our your lab tech just didn't care and tricked me into signing anyway. Why should I be billed for a test I declined.

Also why is quest so impersonal. No live person at your front desk? not everyone is technology friendly. Having a person less front desk is cold and impersonal. You can keep using the Covid card.

On Tuesday, November 1 2022 I was a Quest Diagnostics walkin for a bloodraw service.

I dont remember the young lady's name but she was a black woman. She began by dragging the etoc wipe across my arm a little rough to prepare my arm for bloodraw.

She pulled her hand back then jabbed me w/the needle. It was painful and I said ouch! She asked if it hurt, I confirmed the pain and she took the needle out. I said it was a little pain but you were getting a blood flow why pull out? She stated they were told w/any pain withdraw the needle. My thought at that time was, whats the difference because now you're about to cause more pain jabbing me again! but I didn't say anything more.

I looked across the room to see a black n white sweater-jacket with "I stab people for a living" I thought how awful but then thought how appropriate lol

I wondered if Quest had approved of her wearing it. It wasnt green n white so I think not. I worked for a Woman's GYN clinic for 10 yrs as med secretary then promoted to clinic specialist where I too was a phlebomomist I was the 1 everyone called when they couldnt draw blood I was also promoted to Clinic Mgr as an fyi. Nefore I even made it home I noticed that I had severe bruising and a 2-hematomas from her poor technique. FYI She was pleasant and very courteous though.

I'd rather not leave my name but if you mention the jacket, she will pribably figure its me. When I return, I would prefer someone else draws my blood.

The person running the lancaster office onAve N was rude and disrespectful to me and the senior that I brought in to get her UA. We showed up at 11:28am am and he rudely told us that he’s going to lunch at 11:30 and told us to go to another office. And he told us to return @1:00. Jeremy is his name. We returned at 1:30 and still was waiting till 3:00pm! For a UA!

We got a bill from quest diagnostics and for that amount I send the check write away they received my check and take the money from my account and send me to collections agency for the same amount. Talk to collections agency and told them that I send them check and they already got their money from my account, collections agency told me you need to call quest diagnostics so the can take you off trom collections agency.

This happened not one time but couple time to our family. We always keep our credit clean and pay our bills on time. Never get late bill. We not going to use quest diagnostics anymore.

Quest and its affiliate, Associated Pathologists have failed to resolve a billing issue even though my insurance company and I spoke to them, and they were sent a letter with proof of payment in September.

Quest billed my insurance company, HPN, for $657.09 for service done on April 21, 2022. My insurance company paid the contracted amount on May 19, 2022. My copayment, which I paid, was $15.00.

Associated Pathologists billed my insurance company, HPN, for $1733.26 for service done on April 21, 2022. This bill was divided into two amounts: $1561.26 and $172.00. My insurance company paid the contracted amount on May 19, 2022. My copayment, which I paid, was $15.93.

I attempted to call them earlier this month, but I was put on hold for a long time and decided to hang up since I knew customer services wouldn't have resolved this issue.

Quest Laboratories completed blood analysis requested by my doctor on March 23. The vitamin D blood work was not covered by my health insurance company due to a age limitation of 45, I am 21. We resubmitted clinical document to United Healthcare, it was denied another time. Reasoning: A network provider may not bill you unless I gave written permission before receiving the service. In the meantime, I was in contact with Quest Billing Department: [protected] keeping them informed. I also provided Quest with secondary insurance to be used if United Healthcare denied the claim. Instead of submitting my claim to the secondary insurance they submitted it to a collection agency: Credit Collection Services-[protected]. I spoke to a gentleman today, 10/25 at Quest, Kyle who supposedly submitted claim to secondary insurance. If you review my file [protected] I have provided this information many times to the numerous ill-informed customer care service representative, you have answering your phones.

I would appreciate a follow up either by phone or provide address, to ensure this claim has up cleared from collection agency. Laura Turner [protected]

Cynthia the front desk woman had a very negative demeanor the moment I arrived. She was cutting me off while speaking and had a very standoffish attitude. I was bringing my little one to have blood drawn with my husband. The last time I was there Quest didn’t have the proper tools to withdraw blood from my child due to inventory. I had to waste my time coming back, but at least the woman who took us in to the room allowed my husband and I together with out 1 year old son. Cynthia refused and told us only one parent allowed even though previous staff never enforced that at multiple quest locations. She was standoffish and cold with her response and wouldn’t accept what was more comfortable for my baby. She literallly looked liked she hates her job and is a bad representative of this company. Sadly I feel as if I will seek other labs and suggest to others that Quest simply doesn’t have standards of conduct. Maybe one day they would hire competent and caring individuals. Cynthia would be suited for a prison guard rather than a service rep. Quest in redondo beach off prospect suite 305 is a horrible location.

On the phone at least 7 times with Quest and 3 times with Quest and United Healthcare Medicare Advantage. The bill is from the date of service of May 17, 2022. The Account No is: [protected]-QQUD1-10. United states that I do not owe this bill. Quest keeps resending same bill. United has claimed that they have sent supporting document 3 times to Quest. Quest bill department states that they will not call Insurance Companies, so I have had to be on the phone hours to get Quest on the phone with United. They prefer to erroneously resend bills and now they are threatening to send me to a Collections Agency, The level of efficiency and customer care is appalling. I hope that people will stop using Quest until they get a much better and responsible Billing Department. My name is Jayne Ruiz. If they take me to a Collections Department, can I sue them? My phone no. is: [protected] and my e-mail address is: [protected]@msn.com

I would like to speak to a member of senior management over the experience we had regarding a phlebotomy event and the billing issues we had after this event. I have spent over 6 hours of my time on the phone trying to resolve this issue. Please feel free to contact me at [protected] Therese Ball

I have had more than 10 conversations over the last year. This is not something that I can write out. I spoke with supervisors who assured me they would fix it. The last one assured me he knew his job and the previous supervisors told me incorrect information. I thought someone would be interested in talking to me. If all you want is an essay then you aren’t about customer service.

Each time I go to the lab for blood I wait a day or two before requesting the results and each time I have to make that request more than once. I went to the lab on 09/21/2022, as of today no results have been posted. It is most important that I these result from the specialist before seeing my primary doctor. I don't understand why it takes so long.

I went in on 9/20/2022 to the location on Plaza Drive here in Tallahassee, Florida to have blood work done and still have yet to hear anything. It's been over a week and nothing. I know they have had plenty of time to get the results for the test. I guess they just don't want to do their job or they lost my blood work. My insurance isn't going to pay twice so they better not have lost my stuff!

5 months of trying to ge them to bill my insurance correctly so they will be paid. instead they keep billing me with threats of going to collections thinking I will pay the $90. I will not. The doctors office called and gave then the correct billing codes but they have not record of it. I did a three way call with doctors office, quest billing person jackie d. today but she would not take the info from the billing specialist from the doctors office becuase I was on the line. NOT allowed with me listening in it sees. She said she would call the doctors office. She did not. I get one procedure per year paid by my insurance company and this is it. Everything else i have meet a $4000 deductable to get paid. One $90 bill is all i get from them this year to pay but they wont' pay becuase quest bills at as something not covered, which it is not. I was transferred two times today by a live "customer service person" to a recording that said 'our office is now closed"

Typical Fortune 500 Company that is trying to bill me for incorrectly submitted Lab Work by my Doctor. This work has been covered the entire 11 years I have lived in Florida the wrong codes got sent along to Medicare via my Doctor at Gulf Coast Medical and Quest and Medicare a Triangle that obviously I am totally out of the loop on. Quest continues to stonewalling sending me the bill instead of responding to requests from Medicare and Correct Codes now sent to them from my medical professionals. Beware and know this it is no longer legal or legitimate for Medical Companies to allow Collections to report these non legitimate claims to your Credit Report and mine is in the highest category at this time and for the past several years so any games they want to play I have told them I will get an attorney and sue them.

My 91-year-old mother went for blood work. The technician was having a difficult time finding vein. Instead of looking elsewhere she forced the needle

and you can see by the attached picture it was not good. The picture was after

a golf ball size bump started going down. She was also very rude. This was at Quest Diagnostics at 2135 E. Semoran Blvd; Apopka, FL 32703. I have never

seen anything like this.

This is unacceptable. I can be reached at [protected]

[protected]@aol.com

See attached picture.

Thank you

Dawn Tenney

I had an appointment with quest lab in Torrance, 3500 Lomita blvd, suite 104 with my baby , he’s 20 months old. Not only that she couldn’t draw blood from neither of his arms, but she pooped one of his veins leaving him now with a big bruise and pain. That was the most terrifying experience I could ever see. And it was my son. She didn’t know what she was doing. Her name is Carina. I read all of their office review and they are All terrible and it’s about this person in particular. She should not be working there. She is incompetent without even remorse after what she did to us. Me and my husband want to testify against her. Please call us at [protected] or email me at [protected]@gmail.com

On 8/27/22 11:30am. Routine Blood Draw, PCP ordered, I scheduled the appointment on 8/26/22 via Quest Diagnostics near me search for 8/27/22. Phlebotomist’s name: Robert (last name not provided by the supervisor, she stated his last name and license number were confidential). I had clear veins on my left arm. (Location of site images available for review). Upon injection, I felt a pressure on the side, sensation up my left arm, to my shoulder and into the bridge of my nose. I looked down/turned my head (I had my had turned to not see the procedure) when I looked over, Robert had a plastic syringe in his hand, liquid and rubber was at the base of the syringe with clear liquid at the bottom, with the syringe still in my arm. There was no blood draw. I felt light-headed, dizzy and the pain continued to radiate up my arm. I assertively asked Robert what he was doing, and if he knew what he was doing. Robert yelled back, I have been doing this for 10 years, he stated he cannot work with me, he stated I had a bad attitude and left the room and the area to no longer be seen again. The Supervisor came in the room and began to take over the blood draw. I gathered my belongings and left the room. I went to exit the area and stopped to ask the supervisor for Roberts Identification. That is when she stated his last name and license number were confidential. I left the Quest Diagnostic building, which is adjacent to the Charlotte Hungerford Hospital. I drove to the Emergency Room entrance and went in the building to request to speak with a person in charge of the hospital and security to view the cameras of the incident. The Nurse Supervisor of CHH, the Security Guard Paul and myself went into the Family area of the Emergency Room to discuss the matter. I showed the Nurse Supervisor the site of the injection on my arm. She stated that was very odd. The Security Officer, Paul stated CHH is a separate entity of Quest Lab and they have limited camera monitoring of that area. I contacted 911. I requested Paul continue to sit with my in the Family Area until the police arrived. I continued to have symptoms of left arm pain, dizziness, nausea. The police arrived 1 hour later. The police officer asked why I contacted them. The police officer was able to obtain an image of Paul on the security monitoring system in the waiting area of Quest and I was able to identify Robert. The Police officer stated Quest Lab closed at 1:00pm and they will follow up on Tuesday. (The incident happened on Saturday). On Sunday morning, 8/28/22 I woke up with facial swelling and left lower back pain in the kidney area. I went to Hartford Hospital to receive the original blood draw order and to see if there was anything obscure in my system. I continue to feel lethargic, pain in left arm of site tender. I have had diarrhea daily, the pain in my left lower back subsided on Wednesday. The bump under my skin from the injection site is still present, no bruising.

Images unable to load on this PC. Available upon request via email.

Good afternoon, I already put a complain last week.

Last Friday August 26, I show up in the Location at Boca Raton 6853 Sw 18 suite 301. I was waiting in the room as usual I check in and sat down.

After a while a Leidy call my name and stand up, she said " Mam if you do on have a mask you cannot go in. So, in shock because I don't used mask anymore! I asked sorry I did not know can you provided me one? She said Cut and dry "no i have only for my staff " I said oh I understand can you help me with one? you must have an extra one. I always have extras in my office for emergencies I told her because we do. I notice she did not want neither try to help me, being 7:45 pm I said OK will go get one.

I came back after 35 minutes looking for a Walgreens Cvs or pharmacy to get one. Of course, the Boca pharmacy was closed it was 7:50 am/. I finally went to Publix the explain my situation with the Manager and he said woo I cannot believe they did not give you a musk That is ridiculous, they always have extra one... witch I know and that's exactly what I told them. But any way I did not want to wasted time I'm going out of town Sept 12 and won't be able to do the lab work. So, he was so nice he said I have an extra take to Quest, and I did. So, I went back and sat down waiting for someone to call me. Nobody calls me. So, i was getting very anxious I have to go back to work. The same Laidy went out and I told her " Mom you guys sent me away to get a mask I'm back her and nobody is calling me to go in. So, another Laidy after 15 or 20 minutes open the door, I thought it was for me, so I stand up and follow her. When she asks for my Id, she said oh sorry you are not the person I was calling about. So, I said Well please can you talk to the manager I went to get a mask a 7:45 is now 8;30 I'm still here nobody care or call me so I thought you were calling me she said no I cannot you have to follow me, I was completely and upset with all this situation since 7:45. Definitively they don't want to assist me at all today. The other two Laidy's in the front Manage and the other came to me saying I need to go out and start all over check - in and wait. It was almost 9 in the morning. My appt was 7:45 and they wanted me to go get a mask IK came back and then want me to check in again and keep waiting ! really? I'm going to copy this review this is not acceptable. I go to this location for the last 5 years and the staff was great. The people you have now they are worst unprofessional behavior I experience in my life. I stormed out and said to all of them that since I step into this office I am being treated like [censored]" sorry for the word but that is the way the treat me. Beside You have to know there were more that 5 people there without a mask and I know because I was talking to them and saw and notice no mask at all. I want to know if they were treated the same way and were sent out to get a mask. But the thing is the way they treated me, and the Manager send away and did not want me to check in. She said "I'm not going to take your abuse" really? so I can be treated that way and they can abuse me as a patient? all morning and when I snap after all the waiting and worst behavior of these 3 ladies that run the location. (Friday August 26) at 7:45 _ are the worst. This manager so rough through me out of the office and told me they won't take me in don't bother to check in

Of course, I left. I'm not going to go low as this 3 Laidy's that run the location and by the way I would like to have their names because I want to send a letter to the Regional Manager. Please I would like to know the name of the Regional Manager and email to send her or him an email. I also request to have my blood work done as soon as possible. I'm going away sept 12 overseas and won't be back until October. I already put a complain the patient line however nobody calls me. I was told the manager has 24 hours to call me back. I'm checking my phone I don't have any call or message so far.

My name is Mily my phone is [protected], The location is the one 6853 Sw 18 st Boca Raton Florida.

Hope somebody will contact me

Thank you and so sorry I have to do this but I'm not going to tolerate the way this 3 Womans treat me in this location.

I have contacted Quest's billing department or MyDocBill.com using phone #[protected] three times today. Every time I optioned to have them return my call via call back due to long wait time. When I finally received a call back, i got disconnected and/or nothing. This happened all THREE times today. How about Quest management try calling the same number and procedure to see if your system works before you advise honest paying people to ensure everything is paid up and/or settle an account balance. QUEST'S SYSTEM DOES NOT WORK!

Hack occurred 2+ years ago, but our personal data was not sold on the dark web and used until today, 8/18/2022. We never received any notification from Quest Diagnostics they were hacked.