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Ancestry Complaints & Reviews

Ancestry.com - Utah, Provo - DNA Test Results

Posted: 2015-11-18 by    Reviewer99945
Complaint Rating:  0 % with 0 votes
Purchased 9/23/2015. Paid in full with credit card, via Amazon.com. Cannot file complaint with either company, due to computer hacker. Ancestry will not release the results or send email notification of findings. Require hard copy of the results, or full refund, including shipping cost. Packing...

Ancestry.com - Utah, Provo - False/Misleading Free 14-day membership trial

Posted: 2015-10-23 by    Reviewer37918
Complaint Rating:  0 % with 0 votes
I signed up for what I thought was a 14-day free trial on Ancestry.com. The company then deducted several hundred dollars on my credit card account, and claimed I signed up for a full annual account. There is no way I did this since I only intended to use the website for a couple days before...

Ancestry.com - Ancestry website

Posted: 2015-08-28 by    Olwyn
Complaint Rating:  0 % with 0 votes
This company is a total rip off. I took out what I thought to be a one month subscription in March 2015. It has came to light that they have continued to take money from my credit card every month for the past five months. I had been unaware of this and was shocked to see they had been doing...

Ancestry.com - poor product service received

Posted: 2015-07-30 by    Keith Douthett
Complaint Rating:  0 % with 0 votes
Hi everyone. I have been writing a family history of our family, going back to England in the 1700s, but got stuck at that point.I purchsed the then latest version of Family Tree Maker, (At the time FTM 2012 Deluxe). The program recommended the use of Ancestry.com for research, so I joined up...

Ancestry.com - Will not send an invoice or receipt

Posted: 2015-05-06 by    Smoseley
Complaint Rating:  0 % with 0 votes
I have had a membership for a long time and have used it regularly for my work. I used to be able to email customer support if I had any problems and they would get back to me in a day or two with the answer. I need a copy of my monthly invoice so that I can turn it in to the company I work...

Ancestry.com - Charging credit card after cancellation

Posted: 2014-12-07 by    Cat gray
Complaint Rating:  0 % with 0 votes
Found they have been charging my credit card for a year after cancellation. My fault as the card that was used originally is one that I don't use regularly. When I caught their error I of course called them but was on hold, like other complainants for an hour. Got a snippy representative...

Ancestry.com - Utah, Provo - Unapproved charge

Posted: 2014-06-04 by    Philinny
Complaint Rating:  0 % with 0 votes
Over two years ago, I used ancestry.com to put together a family tree for my mother's side. I used the free trial, then paid for an additional month. I then cancelled, and never saw another charge. Out of the blue today, I had a $106 charge in my account! I called the company, and sat on...

Ancestry.com - Utah, Provo - Cyber-harassment by another user

Posted: 2014-03-11 by    shaba123
Complaint Rating:  100 % with 2 votes
I have an ongoing problem with Ancestry.com. I am a member of Ancestry.com, and I pay my
subscription fees for their genealogy service on a monthly basis. There is an unfortunate situation that has arisen concerning another individual who also belongs to this online

Archives.com / Ancestry.com - Utah, Provo - Unable to Cancel Free Trial

Posted: 2013-09-01 by    Jimmy Owen
Complaint Rating:  100 % with 1 votes
The help page of this company states that one must click on a link to go to the "Subscription Options" page to cancel their membership, including being able to cancel the 7-day free trial. After clicking on that, there is nothing on that page AT ALL that allows the consumer to cancel anything....

Ancestry.com - Everything they offer you can find elsewhere, for free or much cheaper

Posted: 2013-01-28 by    Kuriere
Complaint Rating:  75 % with 4 votes
Total rip-off. Everything they offer you can find elsewhere, for free or much cheaper. Customer service? Don't even bother. Doesn't exist. Don't waste your money....

Ancestry.com - Ya, its great for the free storage, but beyond that the site is very useless

Posted: 2013-01-10 by    Spitten
Complaint Rating:  100 % with 1 votes
Ya, its great for the free storage, but beyond that the site is very useless. My mom tried to gift me a membership, and we sure learned quick this site is TERRIBLE. Customer service was either 15-30 min of holding, or they told you to call back the next day, and they did not fix the problems...

Ancestry.com - Scam on renewal

Posted: 2012-09-13 by    Family Guy 44
Complaint Rating:  100 % with 1 votes
I received a renewal notice today by email. I looked for 20 minutes on the website under my account what I would be charged on renewal. There was no information found on what the renewal would be. So I call and customer service said they explained to me that they don't show the renewal...

Ancestry.com - Ohio - multiple charges

Posted: 2012-08-01 by    skaiser
Complaint Rating:  0 % with 0 votes
ancestry.com charged me $29.95 / month for more than a year and I didn't even use the service. I signed up for a trial membership for 30 days...this is a disgrace. How are they allowed to operate by law? This website is a total scam. I will report them on every site I can find!!...

Ancestry.com - expensive trail

Posted: 2012-04-24 by    Linniex
Complaint Rating:  100 % with 3 votes
I didnt read the fine print. Please, read the fine print. I just got charged $80 for a $12.95/mo trial deal - they charge you all at once. You can't get a refund because they say you need to cancel within 7 days - which is one week into the 2 week 'free' trial. Yeah, they saw...

Ancestry Dot Com - Did not cancel subscription

Posted: 2011-08-27 by    Keith BURGE
Complaint Rating:  0 % with 0 votes
I am disappointed with ancestry.com because I wanted to cancel and when I went through the process on my account I ticked all the boxes and checked and submitted the cancellation. But it was not canceled. When I phoned today and explained the issue I was told I must have missed checking a box....

Ancestry.com Membership - subscription

Posted: 2011-08-09 by    caaalex
Complaint Rating:  0 % with 0 votes
I was suprised to find that I had been charged for a Delux membership. I had investigated the site to find cost etc but never once thought that I had subscribed. For me personally, it is an enormous amount to pay for something as unimportant to me. Have I no recourse, what does the consumer...

Ancestry.com - Scam

Posted: 2011-06-28 by    Lucy Bridges
Complaint Rating:  67 % with 3 votes
Ancestry.com has set out to scam the consumer. They offer you two weeks free. But, you must first give them your credit card and buy one month before you can try them out. When you find that they offer you nothing for your money. they will not refund you you the first month that you have paid...

Ancestry.govgenealogysearch.com - Mississippi - not what advertised

Posted: 2011-06-20 by    Deborah Riggs
Complaint Rating:  50 % with 2 votes
This is not a governmental of any kind and it is not a geneological site like ancestry.com and it leads you to believe that it is just to get your money. You cannot do address searches like it advertised for ancestors. This is People seach and they are worthless! I want my money back now and...

Ancestry.ca - Stay away

Posted: 2011-06-19 by    junec6295
Complaint Rating:  0 % with 2 votes
I logged a support request to Ancestry.ca back on February 2nd when I had trouble importing an old FTM file into FTM2011. I just got a response today February 11th! I have resolved the issue on my own but am very upset at their lack of customer service. Totally unacceptable....

Ancestry.com - I did not request their services yet they charged me

Posted: 2011-04-17 by    Amy Bhat
Complaint Rating:  60 % with 5 votes
Ancestry.com charged my credit card number for a service that I did not request or even received. I have never heard of Ancestry.com (MFI Family Ancestry) until the charge showed up on my bank account. Now I have seen many complaints about them. They took $ 109.00 from me. I want to know who...

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