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Ancestry Customer Care Service

Ancestry.com

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Utah
United States - 84604

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Ancestry Complaints & Reviews

Ancestry.com / Trial membership

Lo
lollipops on Oct 3, 2016
Signed up for a free 2-week trial membership, which I cancelled one week into the trial. The woman I spoke to on phone last week told me it was already cancelled. She confirmed it was, and assured me nothing further was needed. This morning I discovered Ancestry charged my account for a...

Ancestry.com / Unauthorized credit card charges

Ka
Kamakea on Sep 14, 2016
My card was charged $9.99 without my knowledge, called company @ 1-888-896-4442 to ask question why was my card charged it was stated I don't have a file with them so I have the fellow why was my card charged if there's no file on the question was asked and info was provided that's when I...

Ancestry.com / Ancestry search of surname

Da
David Leacock on Sep 12, 2016
There ought to be a law Well here is my story. I became interested in my family tree about 15 years ago so I started with Family tree Maker but that program was limited so I moved to Ancestry.com. I hired the genealogy staff to trace my surname back as far as possible. I was quoted a fee of...

Ancestry.com / Ancestry.com access

Be
beamer76 on Jan 8, 2016
I have paid over $3000 for nothing. Every time I tried to access the ancestry website it told me I had to pay, I already had an account that I have been paying monthly for $19.99. Apparently, Ancestry entered in the wrong user ID for me which caused me not to have access to the website. I...

Ancestry / I paid $3000 and got absolutely nothing!

Lo
Lora on Jan 5, 2016
I have some information about my family and wanted to complete my family tree. So I joined this website looking up for more information. I decided to use their professional genealogy services and paid over $3000! I sent them my family tree that had been handwritten by my grandfather, my...

Ancestry.com / Site Upgrade

Re
Reviewer39923 on Dec 15, 2015
They forcefully rolled out their new site today. Don't get me wrong, I love change - really I do. These changes, however, were not for the better - not even close. What were they thinking? What a disaster. It's UGLY, jumbled with useless crap I don't need to see constantly. It's MUCH...

AncestrybyDNA.com / They provided only some general details

Re
Reviewer89865 on Nov 21, 2015
I recently used the website www.AncestrybyDNA.com and was disappointed that I wasted money. I paid and hoped to get real report about my ancestors. But the website provided some general details and it wasn’t what I really needed. I asked to return $120, which I have paid for the report, but...

Ancestry.com / DNA Test Results

Re
Reviewer99945 on Nov 18, 2015
Purchased 9/23/2015. Paid in full with credit card, via Amazon.com. Cannot file complaint with either company, due to computer hacker. Ancestry will not release the results or send email notification of findings. Require hard copy of the results, or full refund, including shipping cost. Packing slip not provided by either merchant.

Ancestry.com / False/Misleading Free 14-day membership trial

Re
Reviewer37918 on Oct 23, 2015
I signed up for what I thought was a 14-day free trial on Ancestry.com. The company then deducted several hundred dollars on my credit card account, and claimed I signed up for a full annual account. There is no way I did this since I only intended to use the website for a couple day...

Ancestry.com / Ancestry website

Ol
Olwyn on Aug 28, 2015
This company is a total rip off. I took out what I thought to be a one month subscription in March 2015. It has came to light that they have continued to take money from my credit card every month for the past five months. I had been unaware of this and was shocked to see they had been...

Ancestry.com / poor product service received

Ke
Keith Douthett on Jul 30, 2015
Hi everyone. I have been writing a family history of our family, going back to England in the 1700s, but got stuck at that point.I purchsed the then latest version of Family Tree Maker, (At the time FTM 2012 Deluxe). The program recommended the use of Ancestry.com for research, so I joined...

Ancestry.com / Will not send an invoice or receipt

Sm
Smoseley on May 6, 2015
I have had a membership for a long time and have used it regularly for my work. I used to be able to email customer support if I had any problems and they would get back to me in a day or two with the answer. I need a copy of my monthly invoice so that I can turn it in to the company I...

Ancestry.com / Charging credit card after cancellation

Ca
Cat gray on Dec 7, 2014
Found they have been charging my credit card for a year after cancellation. My fault as the card that was used originally is one that I don't use regularly. When I caught their error I of course called them but was on hold, like other complainants for an hour. Got a snippy...

Ancestry.com / Unapproved charge

Ph
Philinny on Jun 4, 2014
Over two years ago, I used ancestry.com to put together a family tree for my mother's side. I used the free trial, then paid for an additional month. I then cancelled, and never saw another charge. Out of the blue today, I had a $106 charge in my account! I called the company, and sat...

Ancestry.com / Cyber-harassment by another user

Sh
shaba123 on Mar 11, 2014
I have an ongoing problem with Ancestry.com. I am a member of Ancestry.com, and I pay my subscription fees for their genealogy service on a monthly basis. There is an unfortunate situation that has arisen concerning another individual who also belongs to this online community. It i...

Archives.com / Ancestry.com / Unable to Cancel Free Trial

Ji
Jimmy Owen on Sep 1, 2013
The help page of this company states that one must click on a link to go to the "Subscription Options" page to cancel their membership, including being able to cancel the 7-day free trial. After clicking on that, there is nothing on that page AT ALL that allows the consumer to cancel...

Ancestry.com / Ya, its great for the free storage, but beyond that the site is very useless

Sp
Spitten on Jan 10, 2013
Ya, its great for the free storage, but beyond that the site is very useless. My mom tried to gift me a membership, and we sure learned quick this site is TERRIBLE. Customer service was either 15-30 min of holding, or they told you to call back the next day, and they did not fix the...

Ancestry.com / Scam on renewal

Fa
Family Guy 44 on Sep 13, 2012
I received a renewal notice today by email. I looked for 20 minutes on the website under my account what I would be charged on renewal. There was no information found on what the renewal would be. So I call and customer service said they explained to me that they don't show the...

Ancestry.com / multiple charges

Sk
skaiser on Aug 1, 2012
ancestry.com charged me $29.95 / month for more than a year and I didn't even use the service. I signed up for a trial membership for 30 days...this is a disgrace. How are they allowed to operate by law? This website is a total scam. I will report them on every site I can find!!

Ancestry.com / expensive trail

Li
Linniex on Apr 24, 2012
I didnt read the fine print. Please, read the fine print. I just got charged $80 for a $12.95/mo trial deal - they charge you all at once. You can't get a refund because they say you need to cancel within 7 days - which is one week into the 2 week 'free' trial. Yeah, they...

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