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Light In The Box Complaints & Reviews

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Light In The Box - credit card got stolen

Posted: 2014-08-02 by    nini f
Complaint Rating:  0 % with 0 votes
I made a purchase on 31/7/2014 and yesterday I found that my credit card information got stolen during the purchase. It was used in online purchase from a website I never knew.I think this website is not well secured, how did this happen?? i don't know. I dealt with them before and got my friends to do the same, but from now on I will never purchase anything from this site again.
The worst thing was when I sent them inquiry to complain about it, the pre sales team replied me by an auto-message and when I replied them, I got nothing until now....
Complaint comments Comments Complaint country Egypt Complaint category Credit Cards

Light In The Box - I should have known better

Posted: 2014-04-23 by    agnes2
Complaint Rating:  100 % with 1 votes
Don't get sucked in. I'm so mad at myself because I didn't thoroughly check this site out before ordering from them. I purchased a few tops from them in similar styles. I'm a size small. No ifs, ands, buts about it. Always a size small. The tops are all supposedly a size small or "one-size" which according to the site fits small/medium sizes.
Unfortunately every. single. top. fits COMPLETELY differently - from being too tight to even put on without ripping it (I'm 5'0/100lbs - did they send me a child's shirt?!) to having the sleeve holes go down...
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Light In The Box - Faulty Product

Posted: 2014-01-29 by    bigmansbabe
Complaint Rating:  0 % with 0 votes
I purchased two tablets in July as presents and now one of them will not charge. I contacted Light in the Box only to be told that I had 30days in which to send it back and that has elapsed so I was offered a $20 gift card to spend on their website. The tablets were cheap but with the delivery and import charges they worked out alot dearer than if I had waited and purchased them locally. Within hours of this company taking a payment from my account, my bank called to advise that someone in Maritus was trying to pay for goods with my card number. They cancelled the card and no monies came out of...
Complaint comments Comments Complaint country United Kingdom Complaint category Computers & Accessories

Light In The Box - Louisiana - extra payment

Posted: 2013-09-17 by    edespain985
Complaint Rating:  0 % with 0 votes
Do not recommend ordering from this website!!! I ordered 2 bridesmaids dresses from them and received three charges on my bank account, the third extra didn't even match other two. They also have no after sale customer service, no phone numbers nothing, wrote a ticket and the person claimed they had no record of charge. Have had to cancel debit card and wait for bank to send me form. They need to be reported for this!!...
Complaint comments Comments Complaint country United States, Louisiana Complaint category Unauthorized Charges

Light In The Box - where is my order

Posted: 2013-06-26 by    Norma Redo
Complaint Rating:  50 % with 4 votes
I have not received any news for the shipping of a lamp I purchase with the number 3575071...
Complaint comments Comments Complaint country Mexico Complaint category Home & Garden

Light In The Box - Incorrect delivery and no customer service

Posted: 2013-06-19 by    Hassew
Complaint Rating:  100 % with 2 votes
Ordered a ceiling lamp and received a small 2 inch glass bulb. On time delivery, but not even close to the product I ordered.
Entered a customer service ticket and waited... for weeks.. Added some more info and waited... some more weeks.
After more than 2 months I got a reply saying a system fault caused my ticket to be misplaced and therefor non visible, then a question if I still experience problem with my order... what? Obviously I got a standard answer and whoever answered didn't read the ticket. Now after clarifying that I still haven't receive what I ordered, I'm...
Complaint comments Comments Complaint country Sweden Complaint category E-Shopping

Light In The Box - Broken Phone!!!!

Posted: 2013-06-06 by    Janine-Cloe
Complaint Rating:  0 % with 0 votes
I had no problem with buying my phone and everything looked good and the phone was shipped in time. But when I started it it was mirrored, so I restarted it and it was back to normal. After that I was about to call my mother and saw that I didn't have a mobile network. So I can't send a text-message I can't receive a text-message, I can't call or receive a call. So I thought 'what if I test to reset the phone and see what happens.' and I did. And look it worked, in 5 minutes... So now I have a phone that doesn't work!
I have tried to contact them, but I...
Complaint comments Comments Complaint country Sweden Complaint category Mobile/Cellular Service Providers

Light In The Box - information not told before purchase

Posted: 2013-05-30 by    Dyanne Bennett
Complaint Rating:  100 % with 1 votes
I bought a dress from light in the box. The order was messed up but finally completed and I recd t he dress. It ws needed for a wedding and hardly got here in time. Then when I tried it on Inoticed that the dress wasnt sewn correctly. The seams didnt match, the zipper was not in right, the hem ws a disaster. One sleeve on the jacket was smaller than the other. So I referred to the return policy. They told me to return and Id be refunded my money but not the postage to return. Also when I read the info to return policy prior to buying, it left out the details that caused this complaint. After requesting...
Complaint comments Comments Complaint country United States Complaint category Wedding Services

Light In The Box - Alberta, Calgary - Defective, Poor Quality

Posted: 2013-04-27 by    SRAMDAS
Complaint Rating:  0 % with 0 votes
I did a trial run of this site by ordering fashion jewellery and hair accessories. I am very disappointed and will never order from this site again. I received my order in 4 weeks. If you have a wedding or special event, this might cause you problems.

"Please be kindly advised that Airmail basically takes 10 - 20 working days which is equal to 14-28 ordinary days to arrive. So your order was not delayed. We appreciate your kindly understanding in advance"

The fashion jewellery itself was very poor in quality. It does not match the pictures provided on the...
Complaint comments Comments Complaint country Canada, Alberta, Calgary Complaint category E-Shopping

Light In The Box - Processing times

Posted: 2013-04-23 by    Lc83
Complaint Rating:  0 % with 0 votes
A little annoyed they aren't shipping my items separately each one has different processing times so my order will take almost 3 weeks to ship... And I better get it... As for everyone who can't get refunds why are you dealing with the company? Go to PayPal or your credit card company you have buyer protection on online purchases don't even bother with the seller...
Complaint comments Comments Complaint country Canada Complaint category Retail Stores

Light In The Box - Ontario - Unfinished product/ no refund

Posted: 2013-04-21 by    UnsatisfiedCustomer97
Complaint Rating:  0 % with 0 votes
I ordered a wedding gown and the dress that arrived was either incorrect or very unfinished. It looked like the rough base of the dress pattern but without any of the ruching or tiers or finished hems. I opened a ticket with them them, received their complicated return instructions and sent the dress back following EVERY step. They instructed me to return the dress in the most "economical way" and I did...26 business days later, I am still back and forth with them and haven't received my refund. They claim they haven't received the dress and requested the "international...
Complaint comments Comments Complaint country Canada, Ontario Complaint category Clothing, Shoes & Acc

Light In The Box - NO support, defective product, no refund

Posted: 2013-03-26 by    ccosmica
Complaint Rating:  0 % with 0 votes
NEVER buy from Lightinthebox.com!!! BUYER BEWARE!! There is NO SUPPORT at all, if product is defective, such as my case with an Android Cubot Mobile Phone you will not have any answer from them, you write several times to "Customer support" and no answers and NO refunds even for a defective product
THIS COMPANY IS A BIG SCAM, THEY SAY YOU TO CONTACT THEIR CUSTOMER SUPPORT BUT THEY NEVER ANSWER!!!...
Complaint comments Comments Complaint country China Complaint category Mobile & Cell Phones

Light In The Box - Scotland, Strathclyde, Glasgow - product not working

Posted: 2013-03-15 by    owen mcguinness
Complaint Rating:  50 % with 2 votes
I bought an android phone from light in the box have had it for 3 weeks and it has not worked from day one it is impossible to get anysense from this company on their returns policy I am stuck with a dud phone and 160 pounds out of pocket.
to anyone thinking of using this lot do not touch them with a bargepole....
Complaint comments Comments Complaint country United Kingdom, Scotland|Strathclyde, Glasgow Complaint category Mobile & Cell Phones

Light In The Box - incorrect goods

Posted: 2013-03-15 by    MISS BEEN CONNED
Complaint Rating:  0 % with 0 votes
after finding light in the box online and finding their prices quite cheap i decided to
order myselve 3pairs of ladies boot in a size 39, i checked light in the boxes
measurements f or these and after double checking ordered a size 39.
after waiting 3 weeks for my order to arrive, when it finally did arrive from dhl i found myselve with a import vat bill for £21.84, which i had to pay to the dhl courier before they would give me my boots.when i opened my order from light in the box i relised that the 3pairs of boots were all a size 36 and nowehere near the size 39 that...
Complaint comments Comments Complaint country United Kingdom Complaint category Scam & Fake Checks

Light In The Box - California, San Francisco - SCAM

Posted: 2013-03-13 by    anainus
Complaint Rating:  100 % with 3 votes
I ordered several electronics and gadgets over two years ago from this Company for my boy and they NEVER sent it! I had asked them to put the money back into my account they never did- I said, either way, send me my order or refund my money. During this time I had been busy with my investments that it required me to travel every three months so I never checked if it was put in and they never did, they just 'forgotten'. This time I have a bit more free time and I asked them to put the money back and they are offering me a coupon. I dont want a coupon, I want my money back and that's...
Complaint comments Comments Complaint country United States, California, San Francisco Complaint category Scam & Fake Checks

Light In The Box - Ontario, Woodstock - No response from customer service

Posted: 2013-02-14 by    Dressmixup
Complaint Rating:  0 % with 0 votes
I ordered a wedding dress from light in the box, When I submitted my info I didn't notice that I put in the wrong email info. Afterwards when I realized what happened I tried to go back in to cancel the order but I could sign in to the website with the email info I gave them. So I signed in using my correct info and of course, the order was not in that account. So I had to re-order my dress because I was worried that it didn't go through the first time. Sure enough it did and they charged me for two dresses when I only need one. There is no way to get in touch with anyone there to cancel...
Complaint comments Comments Complaint country Canada, Ontario, Woodstock Complaint category Wedding Services

Light In The Box - England, Lancashire - items of clothing

Posted: 2013-01-16 by    debra eagles
Complaint Rating:  100 % with 2 votes
I purchased 3 items of clothing, a dress which had a label saying it was a size 10 but actually was two sizes bigger and the quality of the workmanship was inferior...i was charged much for for it than was actually stated at purchase and I bought a blouse which i was charged more for than it was on the web page and that was far too small. Then I bought a leather jacket that looked Moe like PVC, which had shoddy buttons on and was far too small. I am usually a size 10 and all three products varied in size enormously...it was as though they were sending me there cast offs and judging from other people's...
Complaint comments Comments Complaint country United Kingdom, England|Lancashire Complaint category Clothing, Shoes & Acc

Light In The Box - Camera not working

Posted: 2013-01-16 by    Chivaske
Complaint Rating:  0 % with 0 votes
I ordered 3 wanscam camera's at LITB, recieved them in 10 days, after testing 1 didn't work, submitted a ticket and the only answer you get is "we will reply in 24Hr".
They didn't and I'm still waiting for an answer for how to get the camera repaired/refunded....
Complaint comments Comments Complaint country Belgium Complaint category E-Shopping

Light In The Box - Missing delivery

Posted: 2013-01-07 by    Tanja Omli
Complaint Rating:  0 % with 0 votes
I've placed my order by the end of November and was promised a delivery by the 29:th of December. According to their website the progress says "on time" but nothing shows that the order actually has been shipped. No tracking number, no updated details and no answers to my "tickets" either though they promise answer within 24 hours. With other words, a non existing customer service. The only thing that so far has worked as they promised is of course the money transfer... I should have listened to myself and not ordered from a company that don't displays a proper e-mail...
Complaint comments Comments Complaint country Norway Complaint category Scam & Fake Checks

Light In The Box - HORRIBLE!!!!!!!

Posted: 2013-01-03 by    ASH1438
Complaint Rating:  0 % with 0 votes
I ordered my boyfriend Tattoo Machines from Light In The Box for Christmas. I found 2 really nice Tattoo Guns from this website and I placed my order extra early to be sure that I would receive it in time for Christmas. I paid for 3-5 day shipping and for insurance. When it got to be right before Christmas and I saw that my order was still pending and not even shipped yet I hit the cancel button which was another mistake cause they never refunded my money and sent me the order anyway. I received these items Today!!! (which is January 3rd) It took over a month to ship! When I saw the package I decided...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

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