Light In The Box’s earns a 2.3-star rating from 881 reviews, showing that the majority of online shoppers are somewhat dissatisfied with their purchases.
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Boho Maxi Swing Dress..Transaction Order No.[protected] purchased 19/8/23. Arrived 29/08/23. Inaccurate description of material.
$56.70 Fabric description inaccurate.: Polyester Elasticity: Micro/elastic.NO.Tag dress seam100% COTTON.No stretch. NEVER buy Cotton.$56.70 outrageous for cotton dress.blatent false description, holding review, will reflect, Cheap cotton.paid paypal will register complaint, re false fabric.. PayPal Trans ID.: 43X16025HL999701E. Angry Faye Harris
Desired outcome: I would like a refund, rather than having to return it back to you.
This complaint has been resolved automatically due to user's inactivity.
Return
I have bought some swimming dresses for £98.93 brith pounds but unfortunately they do not fit despite using the shop measuring chart. I have requested to return the items 5 days ago immediately after receiving them. The seller asked me to send pictures to show why the items do not fit. I found this very inappropriate and I realised that the seller does not...
Read full review of Light In The BoxShoes, shirst, sandals ect
Name is jean clerisson, 5107 lancaster ave philadelphia 19131 been order from light in the box over 2 years, however in june I spent 144$ order, now almost september still not received, all I get from tracking company, we gonna help, for weeks same thing we gonna help help never arrive, lastly they said package drop 7 o'clock behind door of the store, store closed at 6 o'clock, I request full refund over 2 weeks no answer, company communications is lousy, must be fixed to continue to do business with americans, waiting for my refund
Desired outcome: NEED FULL REFUNDS
This complaint has been resolved automatically due to user's inactivity.
Christmas t shirts 2 no
Delivery date on these 2 items was17 th July although I was notified at short notice I was not able to get to the urbanisation gates due to me being semi invalid using a mobility scooter.
More time should have been given and another visit should have been tried for access.
I have just had a Delivery of different shirts 3 in no and corrious delivered no problem .
I still would like these 2 shirts before asking for my money back via PayPal.
Many thanks Malcolm Elmore
This complaint has been resolved automatically due to user's inactivity.
Refund not received
Order number [protected]
The items were returned on 26 June 2023, at a cost of £25.40. A copy of the proof of postage was forwarded as requested.
I have checked the return progress which is still saying awaiting return. The return process is appalling. It says allows 3 to 4 weeks, it is now over 7 weeks.
I look forward to this matter being resolved as a matter of urgency.
Desired outcome: Please refund
26.8.2023 - this is he first response I have received from all customer enquiries and subsequent complaint. As informed to both ‘Light in the Box’ and complaints, proof of postage was sent as per instructions for returning goods. I have not received any communication regarding the returns - so disappointed.
This complaint has been resolved automatically due to user's inactivity.
O/N [protected] which relates to 6 x Mens Tee Tee Tops plain V necks
I am a very angry, dissatisfied customer!
On the 26th May 2023 I returned the above items to the address you asked me to. I paid £106.46 for this order and it cost me £28 to return. I returned the items because I wasn't satisfied with the tops.
To date, I haven't received my refund.
Postal ref no. RN837782761GB
Regards, Mrs Carol Bent.
This is the address you asked me to return it to:
28 Building B, 2nd Floor G,
523275
China
Desired outcome: Please refund with immediate effect!
This complaint has been resolved automatically due to user's inactivity.
unauthorized credit card charges, poor quality material and sizing along with horrible return postage amount
As soon as my credit card payment went through my account was hacked by Shein US Service in the amount of $383.54 along with compromising another credit card then $300 of false charges withdrawn from my debit card. All this because of charging on your so called "Safe" site. Bullcrap. Not only that but the poor quality of the materials is laughable and your sizing is inaccurate. This was ordered on 7/11/23. order number [protected] I tried to send it back but have to return to China and the postage was quoted at $56.00. This company is a scam Just return what money is due to me and I'll throw the clothes away because I'm too embarrassed to give them away. Two credit cards had to be cancelled and my debit card reissued because of you
Desired outcome: please refund and don't continue to cheat other people
This complaint has been resolved automatically due to user's inactivity.
Returned product on June 12, 2023 and have not received a refund.
I ordered three dresses from light in the box and received them on June 6, 2023. Unfortunately, the dresses were not as depicted on the website. The fabric was not the same and looked extremely cheap and substandard, so I decided to return the items on June 12, 2023. It has now been two months and I have yet to receive a refund from this company.
There is also no way of getting in touch with them about the issue, which is a bit shady to me.
I will tell everyone I know not to order from this company as they do not provide the products as seen on their website and their customer service is horrible.
Desired outcome: Refund for the three dresses.
This complaint has been resolved automatically due to user's inactivity.
Return process and customer service
Purchased some clothing that was not as advertised. Poor quality and size chart was way off. Tried to return items but was instructed to take photos of each item and upload to email before they can even issue a return authorization, which they advise could take 24 hours. They make it difficult to return items and also make the customer pay all shipping costs. There is no phone number or person to speak to directly. There was nothing physically wrong with the product other than quality, therefore there is no reason to take photos and upload photos for a product I was simply unsatisfied with.
Desired outcome: Simply back up product with a sensible return policy.
This complaint has been resolved automatically due to user's inactivity.
Free return shipping label of any kind. The will owe me $340+. For order #[protected]. Ticket #[protected].
I ordered 2 black evening gowns one that excenuated my full figue, the other that was manufactured in such a was that the front closure was incorrect. The body shaper left me with evidence of buldges up my back and billowing over the top."inappropriate for my needs! As I'm sure you can surmise.
All I want is to Ship the items back and be refunded my money ASAP.
I have offered a scathing review for them if this issue is not resolved w/in a reasonable amount of time. And that does not constitute a month of back and forth communications.
Desired outcome: Full refund ASAP
This complaint has been resolved automatically due to user's inactivity.
Bike kits purchased from light in the box were way to large.
When I requested a refund I received the email below. It will be more expensive to return the kits than it did to purchase them.
LightInTheBox.com
10:19 AM (47 minutes ago)
to me
[protected]:19 NEW REPLY
Dear Customer,
We're sorry that you want to return the product. Sorry that we don't have the return label currently, please return it to our Asia warehouse by the cheapest tracking service in the post office. (Usually, the postage costs $10-$30, and it takes 2-4 weeks for delivery. A refund will be issued once we receive it and pass the quality check). Please check the return instruction below.
However, if it's too much trouble for returning, we recommend that you can keep the item with a partial refund or a reward we offered previously. We can increase 20% of it if you choose this option. Then you don't need to go through the return procedure at all.
If you prefer to return the product, please read the following Return Instruction first.
1. [REQUIRED] Please write down the Order #: [protected] on the paper and include it with the package. Also, once you ship it out, please fill in the Return Package Information (eg. Tracking Number) on the "order detail" page, so that we can identify your package more efficiently and correctly. You can visit the page here: Order Detail(If you're unable to fill in the record, please reply to us with the Tracking Number, Carrier, and Receipt.)
2. Please understand that you'll need to pay for the return postage. Because we don't have the return label service, please use the cheapest tracking service of local Post Office to return the parcel to China, and mark it as Returned Goods' for exemption from duties.
Special Reward: If you use the cheapest tracking service in the post office, you may claim a special reward from us, which values half of the shipping postage you paid, and you can use it to pay for a new order on our website.
3. Please don't use express services like DHL Express, UPS, or Fedex to ship the package. If you use the original package to return, please remove the original labels to avoid misunderstanding by the custom/carrier.
4. Please make sure the returned item is in brand-new condition, unused, and with original tags/packaging so that it can pass the Quality check and the refund could be processed without any problem.
5. Return Address
Name: Fei Liangyong
Address: 2nd Floor, Building B, No.28 Guan Huang Middle Road, (Dongguan HeRui Supply Chain Management Co., Ltd.) Gaobu Town
City: Dongguan
Country: China
Postal Code: 523275
Phone: +[protected]-[protected] (Chinese Only)
[REQUIRED]: Once you ship it out, please fill in the Return Package Information on the "order detail" page , you can visit it here: Order Detail(If you're unable to fill in the record, please reply to us with the Tracking Number, Carrier, and Receipt.)
We appreciate your support and understanding.
Sincerely
Customer Service
++++++++++++++++++++++++++++++
[protected]:39 REPLY
Dear Customer,
We apologize for the size issue. Please kindly note that our suppliers are based in multiple countries, so we listed the size guide and size chart on product page to lead customers to choose the suitable size. However, if you chose the size by your local regular size, it might doesn't fit.
Rest assured, we will help you with the return procedure if the product is in the "7-day" return period and it's brand new with the original tag/packaging. If you submitted multiple return request tickets, please understand that we'll take care of them all together so we'll merge them into this ticket only.
If you want to return for a replacement for another size, you only need to cover the return postage, we'll pay for the reshipment shipping fee for you. For this solution, please check the size chart on the product page and reply to us here with which size you want, we'll send the return instruction to you later.
If it's slightly unfit, we suggest that you can take our quick solution to save costs and time.
Quick Solution: No need to return, keep the item with a partial refund or a Reward. Just click on the option link you want, we'll send it to you in 1 business day.
A : 50% Reward (eg. If the item costs $100, you can get a $50 Reward, which is the same as a Coupon)
B : 30 % Refund (eg. If item costs $100, you can get a $30 Refund)
Or
C : Return the item back for a refund of item(s) price at a cost for return shipping. We will send you the return address in this ticket in 1 working day.
Note for return : We're sorry that we do not provide return label/slip service, you may send the order to our Asia warehouse via the cheapest tracking service in the post office. The postage might cost $10-$40 and it takes 2-4 weeks for delivery according to customers' feedback. To save your cost, we'll send you a reward that values 50% of the return postage, which you can use on the next order.
If you choose one of the above options, you can just do the quick click and wait for our reply in 1 working day.
However, if you have other requests or concerns, you may just reply to this ticket directly. Thanks a million for your kind cooperation.
Sincerely,
Customer Service
Desired outcome: full refund
This complaint has been resolved automatically due to user's inactivity.
I wish I would have read these comments a few weeks ago. I ordered a top and a dress from Light in the Box. I read the reviews on the web page so figured it was safe. Boy was I wrong. The dress was to be a small - I suppose it would fit a small person if they were ordering from a "Big and Tall" shop. I am five foot tall and the dress is almost down to my ankles and it is huge around the hips. There is no way that it could be taken in to fit. Also the material is of poor quality. The top is of a plastic feeling material and has an odd smell to it. It also is a very very big fit. I am trying to return them to the address in China, but since reading the above comments, I may as well not spend any more money on this outfit. Guess I have learned an expensive lesson.
DE
Return
Their return policy is a scam!
Ordered some dresses and half were the incorrect size the other half were incredibly flimsy and cheap looking! Followed their return policy to a T only to be told by my shipping company that they’ve left the package sitting at the depo for the past 3 months! I’ve contacted them multiple times and only get the automated returns email in response! Worst return policy every! Will never buy from them again!
Desired outcome: Refund my order
The above instructions do not work! I still have not received a non automated response or a refund. Please process my refund immediately
This complaint has been resolved automatically due to user's inactivity.
Order [protected]
When I went to your site it offered free shipping for first order and 20% off for the balance of order. I did not get my free shipping for my first order or my 20% off. This was my first order with you, it did not give me options to add code or discount. It went straight thru. I would like my discounts please. If you can not resolve this issue I will not be ordering from your company anymore!
This complaint has been resolved automatically due to user's inactivity.
Returning dresses
My elderly mum recently spent £285 on two dresses for a wedding, thinking she’d wear one and send one back. Not one email text message nothing? No paperwork in the box and each time I complain on my account the messages disappear and aren’t followed up! I absolutely disgusted with the customer service I have received. I had one message that said you’d give us more than one week to sort out, but it disappeared before I screen shot it so no proof! I sent everything they asked for: name, amount, date, last 4 digits of card, email addresses mobile numbers NO REPLY! ‘Complain to a supervisor is a joke! Why do you not have an email address and why do messages disappear so there is no trace of them? You have ‘stolen’ nearly £300 from my poor mum and I will not rest until we have sent the hideously cheap looking dresses back…. Why why why is there no paperwork in the box? PLEASE HELP!
Desired outcome: Refund details to send these things back for a full refund!
This complaint has been resolved automatically due to user's inactivity.
Lenovo ht38 true wireless phone
I ordered lenovo ht38 true wirless head set on 26th may 2023 by paying cash. But still this date(27-07-2023)i have not received my product. I will send mail. They are extending the date.no one should order the product after seeing their reviews. They are fooling the customers. They do not display negative reviews. I can't see my review. All their products are 5star in rating. But real rating are below 1star. So please do not fall for their scams.
This complaint has been resolved automatically due to user's inactivity.
Clothes no delivered.
I ordered this in march or before for my son's b-day. It was mailed to an old address. Not forwared, no credit, nothing. I contacted them thru their site for customer service giving them the correct address & phone # & got not one repley. Nor any itiem that I ordered.
Delivery by: USPS
Tracking NO.: 93055109246500000008108637
Tracking Link: https://t.17track.net/en#nums=93055109246500000008108637&fc=21051
Phone NO.: [protected]
Shipping Address:
Janice Snell [protected]
THIS IS THE WRONG ADDRESS THEY SENT IT TO.
Port Townsend, 65 Elm Street, Port Townsend, 65 Elm Street, 98368, United States
CORRECT ADDRESS IS: 4525 Pine Ave. NE, Bremerton, WA 98310, United States
Desired outcome: I WANT THE ITEMS I ORDERED DELIVERED TO MY HOME ADDRESS:4525 Pine Ave NE, Bremerton, WA 98310.
This complaint has been resolved automatically due to user's inactivity.
Poor quality and poor communication
Hi, I’m getting in touch as have heard nothing since I eamaioed back in may!
I just wanted to get a bit of help... I ordered a T-shirt for my husband and the Transfer design on T-shirt started falling off after just 3 wears and 3 washes… washed on cold and air dried. The space ship and a planet has fallen off and the other planets and astronaut are coming away from the material.
Order number [protected]
Date ordered: 6/3/2023
Date delivered: 20/3/2023
Paid £6 + £4.43 shipping and insurance
What can you do about this situation please? The T-shirt would be great if the design wasn't hanging off it.
Thanks.
Leanne Heslop
This complaint has been resolved automatically due to user's inactivity.
A charge on a credit card that had fraudulent charges
I’m a victim of identity left I don’t know who you are and there’s a charge for $61.00 on my Credit one card that had fraud on it so I replaced the card I never purchased from you I never heard of you I’ve looked you up on line and I still have no idea who you are I have know photos as I did not order anything I have No idea who this Company is this is the Second request for missing information Please Tell me what kind of Company this is? Is that so hard? I don’t understand why you can’t answer questions like what kind of Company is This? Where are they located? I wrote to you for help you’re not Helping me at all! It was done last December I had multiple charges I told you I had my Identity stolen on the Dark web was were The Credit bureau informed me of this I was sick and I am trying to just get updates as to charges that were not mine
Desired outcome: I would like a full refund as this is not my doing!
This complaint has been resolved automatically due to user's inactivity.
Order Date: 2023-07-01 Order Number: [protected] Order Total: £ 19.95
This item is incorrect , the phonecase provided is to big ,I did Oder for a galaxy S20
The full ref of my phone is Samsun Galaxy S20 FE 5 G
This is the third phonecase I have ordered from you and the others have been to size for the phone requested.
However in this case I am disappointed.
Would you please replace with the correct item
Thank You
Alan Clarke
Desired outcome: Replace with correct size phone case
This complaint has been resolved automatically due to user's inactivity.
Very misleading information given for 4 items of clothing I purchased from this company.
Extremely poor quality.The 2 dresses I purchased were no more than long,very cheap tee shirts.The linen crop trousers were so thin you can see through 4 layers of fabric.The vest top was knee length.Everthing is very out of shape.All items are cheap and very nasty.Returning the items would costs more than I paid for them.Total waste of money.
Desired outcome: I would like an apology and some sort of refund.
This complaint has been resolved automatically due to user's inactivity.
Light In The Box Reviews 0
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About Light In The Box
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.
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Yes, Light in the Box is a legitimate website.
Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.
Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.
Yes, Light in the Box is a Chinese website.
No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.
No, Light in the Box is an online retailer and does not have a physical store.
Yes, Light in the Box uses secure methods to protect personal information entered on their website.
Yes, Light in the Box has customer service available to assist with any questions or concerns.
Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.
Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.
Light in the Box offers both wholesale and retail options.
Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.
Yes, Light in the Box uses secure payment methods to protect credit card information.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.
Light in the Box does not have a loyalty program at this time.
Yes, Light in the Box provides tracking information for orders.
Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.
Overview of Light In The Box complaint handling
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Light In The Box Contacts
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Light In The Box emailsjack@lightinthebox.com96%Confidence score: 96%ipip@lightinthebox.com95%Confidence score: 95%it_security@lightinthebox.com94%Confidence score: 94%Supportlitbcs@lightinthebox.com
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Light In The Box addressBeijing, China
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Light In The Box social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 11, 2024
Most discussed Light In The Box complaints
do not use this company!Recent comments about Light In The Box company
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