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3.2 403 Reviews

DHGate.com Complaints Summary

215 Resolved
188 Unresolved
Our verdict: While DHGate.com has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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DHGate.com reviews & complaints 403

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7:18 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

DHGate.com - Wrong footballers items

Good day. My last order on DHgate was the worst experience i have ever had. I ordered the 10 jersey. When i opened the cargo the items were wrong. For example I wanted a Sancho/10 UCL font Dortmund jersey, but I received a Valverde/15 jersey. The font is wrong on the Milan and Liverpool jerseys. There are no chest or back sponsors on Atletico and Inter...

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12:46 am EST
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DHGate.com Terrible service - Poorly designed products

I ordered two pairs of sunglasses from DH Gate and the quality was so poorly designed I honestly could not believe that they could even have the audacity to ship these products out.

I have been fighting for three weeks to obtain a refund and it has been nothing short of a nightmare, the seller responses are so delayed and each time I explain my situation via the 24/7 chat options via Facebook I keep getting a new person to speak to and need to repeat myself, each person giving me different options I am so fed up whee is the CEO of this company!

Claimed loss: $87

Desired outcome: $87

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11:39 am EST
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DHGate.com Account

I have the app downloaded to my phone every day I go to sign in because they give you coins. Also, I have two active orders on my account! so I go in and check the shipping status daily! Today when I’m trying to open up the app and look at my account, it says that I was signed out. So I tried to sign in and it’s telling me that a code will be sent to my phone after two hours and multiple tries. There was no code sent to my phone. So my account is lost, but I have active orders and I need help ASAP.

Desired outcome: I would like for my account to be restored, so that I may receive the items that I purchased. I would like to continue to be a customer but if this issue is not resolved, then I will need a full refund.

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Is DHGate.com legit?

Our verdict: DHGate.com has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores DHGate.com's position as a benchmark of trust and quality within its industry. Users and clients of DHGate.com can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

DHGate.com earns 100% level of Trustworthiness

Perfect Trust Endorsement: DHGate.com achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for DHGate.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Dhgate.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dhgate.com you are considering visiting, which is associated with DHGate.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

DHGate.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Dhgate.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Dhgate.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from DHGate.com.

However ComplaintsBoard has detected that:

  • DHGate.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to DHGate.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:22 am EST
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DHGate.com Not receiving product - tracksuit boys

Dear Sir/Madam,

Unfortunately I have never received the tracksuit boys ordered from DH Gate website. I am a student and the tracksuit ordered was for my son. I would never spend this huge amount on myself, but it was for a special occasion Therefore I am sad we never received the tracksuit and hope that you will assist us. Below I am sending the payment details. My email is: [protected]@hotmail.com and phone number [protected]

From bankaccount BE94 [protected]

To dhgate.com

Amount -96,74 EUR

Processing datum 06.04.2023

Booking date 07.04.2023

Details PAYMENT WITH DEBETCARD

NUMBER 4871 04XX XXXX 3954

DHGATE.COM

FRANCE

06/04/2023

VISA DEBIT

BANKREFERENCE : [protected]

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12:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DHGate.com Realistic chinese sex doll 158cm full intelligent sex doll, silicone solid buttocks and legs real sex sound, automatic heating vagina high quality

Dear Sir/Madam,

I would like to open a dispute case in regards to the order #, [protected] (Realistic Chinese sex doll 158cm full intelligent Sex doll, silicone solid buttocks and legs real sex sound, automatic heating vagina high quality) as I have not receive this item to this date (4/10/2023).

I had sent the seller, mudiwa messages multiple times on the 8/8/2023, the 20/8/2023, the 27/8/2023, the 5/9/2023 & the 12/9/2023, 26/9/2023, 27/9/2023, 30/9/2023, 3/10/2023 to ask for the tracking # of the above item #, [protected] and to date, I have not receive any tracking # from this seller to track the whereabout the item order #, [protected] is located?

So, I would like to ask for a full refund for the above item order #, [protected]?

Would you please advise?

Thanks & Regards

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The issue had been resolved as the seller had provided the refund, thank you.

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10:35 pm EDT
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DHGate.com Order [protected] Seller scammed me and shipped to a wrong address

Order [protected] Seller scammed me and shipped to a wrong address and dhgate isn't ready to do anything about it.

The DHgate associate Lucile who was handling the case ignored all my replies and projected as if I never replied to her and closed the dispute.

Why they have disputes if they have no intentions of even listening to what the buyer is saying.

They should protect the buyers from scammers like this.

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11:57 am EDT
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DHGate.com CS agent and safety team service and my refund

CS agent and safety team Service

Hi, I have contacted CS agent many times they are useless and don't know what they are doing same with the safety team, my account is under restriction I am unable to receive any messages in my inbox on my DHgate account all stopped since 25th September. I have spent many hours with CS agent trying to find out what's the issue. then I was told to contact safety them to remove restriction on my account because all messages are hidden on my account but CS agent can see the messages on his side but its not showing on my side. I have emailed many times to Safety team but they keep asking what's my order number when I have told them I the restriction removed from my account but they say no restriction on my account.

I have attached screenshot of the email from CS saying my account is under restrictions and just contact safety team to remove it. I have sent this screenshot to safety team as well just what the reply was ? YES they asking me what's my order number AGAIN. They don't read the email just keep asking the same question.

I am tired contacting CS agent explaining the issue when I have asked them for report number a few times already but they don't see the issue just keeps talking about my order so wasting my time explaining again.

Then telling me I just have to wait ... I have waited 2 weeks still no fix you take my money so quick but when it comes to my account issue you don't bother trying to fix and leave it with such power customer service no wonder so much bad reviews about DHgate MY REPORT ID IS 9153

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8:40 pm EDT

DHGate.com $735.63 Lithium battery

ordered 8-14-21 a Lithium battery for $735.63. It did not even last 2 years

#[protected]. Installed in my food truck 10-14-21 would not come up to

100%. Then 70%...40%...25% then just went dead and now will not charge

at all. I have a three wheel tricycle from china . My name is Ronald Williams

114 Reid Street SE Wilson North Carolina 27893. [protected]

[protected]@sbcglobal.net

Desired outcome: refund or new battery

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1:57 am EDT
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DHGate.com No money back

STAY AWAY...SCAM!

I have 5 different orders from DHGATE...all different sellers. NONE of my orders were at least decent... fake products, if you ask to return the item (i tried w different sellers) they will give you the biggest headache, forever to respond, impossible to contact customer service! In the end, if the seller finally agrees to pay for freight (some dont), you have to put more money on top of it, and the only reimburse you get is credit to buy more garbage in this company... please SAVE YOUR MONEY...even Aliexpress is mich better, at least you cam contact cistomer service and they can send you a shipping label at no cost to you.

Just so you understand how much money I lost:

- Paid 30 for a tshirt (piece of garbage...the pics they had is definitely not from the same tshirt, different colors, poor material) and the cost to send it back to china is 40 (which I have to pay to get credit w them...i dont want anything from dhgate anymore, not even for free)

- paid 130$ for runners, that came deffective, and the cost to send back from canada, is 90$ ( which again wont be refunded to me, will b applied as credit)

- paid 70$ for sandals, came all squeezed and marked in the bag...the cost to send back to china is 80$ (I DONT WANT CREDIT, I WANT MY MONEY BACK) - at least this seller was kind enough to offer to send me something else that I chose at no cost, and keep the shoes... but thats it...only ONE seller that at least tried to help (still lost my money)...

All the rest is garbage, sellers are SCAMMERS! they dont even reply to you and dhgate wont help either... donate your money to charity...

Desired outcome: Want my money back and sellers to pay for freight, since it was FALSE ADVERTISING! I dont want credit with DHGATE..i want my money!

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3:50 am EDT

DHGate.com Dhgate and the new kid on the block temu

STAY AWAY FROM THIS CHINESE COMPANYS THAT KEEP POPPING UP.

I thought Id update on my complaints with dhgate so for months I was promised after paying these scumbags for a cctv camera that I never got. I sent emails out to dhgate and company hire ups for couple months got no responses (normal customer service with these companies) but out of the blue get a response they were sympathetic to my case yada yada yada. And dhgate doesn't tolerate bad sellers like the I was dealing with seller E411. Well low and behold there still selling for dhgate. Now let me Enlighten you on how these Chinese Commerce companies work, when you order from dhgate you're really ordering from somebody that's on dhgate website no venting ,no oversight nothing can't trust the ratings or scores. As a seller you really have no idea if this seller's crooked corrupt a liar cheat you take your chances its a crap shoot if you get your product or not. For those that get a smooth transaction considered you the lucky ones but if you look deep into complaints you'll see a lot of people get ripped off so I want to warn people that use dhgate that there's a new kid on the Block that has the same complaints almost identical another Chinese company called TEMU. Trust me when I say they're all cut from the same cloth.

All I can say is buyer beware these companies are wolves and sheep clothing like I said you might be lucky to get what you paid for but I wouldn't trust these guys after experience with dhgate I wouldn't trust any Chinese Commerce companies stick with American.

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12:56 am EDT
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DHGate.com Skrill payment provider

I was trying to purchase a cardigan namely a "Black Rabbit Flowers Embroidery Wome'ns Cardigan" from the seller "Shizhon" yesterday using my visa card. I clicked the payment choice section which has 2 options showing. Option 1 showed a list of credit cards which mine was there. The other option was Skrill which had a black dot already in its button place. I wanted to use my visa credit card so i went to click the the button for my choice but the black dot did not move at all and stayed fixed in the Skrill choice button place. So anyway i went to hit my choice when a small section popped up which was a request to add a new card.Then as i was filling the correct details out a message under each line had "Red" writing underneath asking to make sure details are correct. Anyhow This didn't allow me to make a transaction as it had a "Skrill" page taking over and a message saying "Processing please be patient" which ended up taking forever going nowhere fast.So I googled "Skrill" to find what it"s about. So I ended up joining "Skrill" putting all my credit, contact and residential details in. So i went back to the item i wanted to purchase and used the "Skrill" option as requested filled in a payment request which i filled out press pay and the same never ending slow process going nowhere page popped up. So i ended up being angry about the whole situation so i went in my accounts detail section on "Skrill ' and closed my account. I am at a total loss when all i wanted was to buy the cardigan using my visa which has plenty of funds and is not stolen so it's not a fraud purchase. Can you find a solution so I can just use my credit card and purchase my item. Awaiting for a hopeful positive solution as I have even used my "Paypal" account to purchase without any hassles as it has all my required details and you would know "Paypal" works.

Desired outcome: To successfully purchase the cardigan without any hassles.

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5:55 am EDT

DHGate.com Bag ordered online

Bag was not as described and faulty. Bag was not leather. Bag had hole on stitching. Bag straps were faulty one side was attached and one side was not. Seller said £5 gesture for damage in transit. I raised a dispute for full refund and supplied evidence. I had been in hospital for hand surgery, spoke to DH Gate they said case closed but send for full refund and email agent direct. I did. Now DH Gate and seller will not refund me. They have the faulty item back. I have evidence of DH Gate advice which I followed. huge scam

Desired outcome: Refund

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7:33 am EDT
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DHGate.com My card was charged but I received no confirmation of my order

I placed an order for two items on dh gate. It was my first time purchasing something from their site so I was very excited. However, I placed my order and I never got a confirmation screen instead I got an error message. I thought the order just didn’t go through but it did because my card was charged. I have no confirmation email and my account shows no recent orders so I am very upset and confused. I have reached out to customer service multiple times but they haven’t helped me.

Desired outcome: To get confirmation on my order or be refunded

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6:36 pm EDT

DHGate.com A pair of hoka sneakers

I purchased pair hocus sneakers size 7 and 1/2 they do not fit me they're too small because that is my regular size is 7 1/2 that's why I purchase that size I would like for someone to send me a shipping label to send the product back and get my refund please and thank also my address is 282 mayock Street Wilkes-Barre Pennsylvania 18705 also my phone number is [protected] once again please and thank you.

Desired outcome: My desired outcome is that I please have a return label so I can send the product back may purchase something in the near future not sure yet.

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12:20 pm EDT

DHGate.com Dispute

I purchased a purse that was to be 1:1 quality. After waiting a month for it to come I received a purse with paint stains, glue all on the handles, stitching not comple, borders crooked, handles completely not as discribed. The purse a trash. I filed a dispute and after waiting 7 days was offered $15 on a $80 purchase. They made me release the payment before I could file a dispute which is completely dishonest. Seller never responded. DO NOT BUY FROM DHGATE.

Desired outcome: Whole refund

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3:17 pm EDT

DHGate.com No order confirmation

I placed an order for a purse. My card was charged but I never received a confirmation email and the website is showing that no orders have been placed. Worst customer service ever! I have tried to find a resolution via online chat but it’s seem to be a bot that doesn’t understand my question. They don’t even have a customer service phone number. I would like a full refund

Desired outcome: I want a full refund

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10:25 am EDT

DHGate.com Inaccurate description of product

I made 2 orders of the same bag with the impression it would arrive looking like the image shared on their sellers shop.

When the order arrived, the stitching, sizing and quality of the product is very poor and not as described.

With paying over £80 for both products I was expecting a better quality product. The brand logo on the item is falling off, the box it arrived in was damaged before I even opened it and it overall is of a very poor standard.

The sizing as described is in accurate and is far too small compared to the images and referencing described on the sellers shop. I will not be able to use this product and is very disappointing.

Desired outcome: I would like a refund please for both orders.

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4:23 pm EDT

DHGate.com Product never delivered

Ordered 30-50 Stanley cups on February 20th, when I went to check the order in my account, it wasn’t there, and I emailed DHGate, they sent me a tracking number and promised that the cups would be here before March 23rd. It’s now March 25th, and DHGate is now telling me that my order number: [protected], is invalid.

I have screen shots of my order confirmation and order number.

I’m out $400, and they aren’t doing anything to help.

Desired outcome: My 50 authentic Stanley tumbler cups at my doorstep before the end of next week.

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7:49 am EST

DHGate.com I’m complaining about a evening gown that I ordered on DHGate

After giving the company my measurements and having the gown costume made I was so disappointed when I received it .The gown is way to big on me ,I’m swimming in it and way to long .I took it for alteration ,and it will cost me almost as the gown it self .I tried so many times to get in touch with the co .just to make an exchange for a smaller size ,many two sizes down and shorter with no success .Finally my Daughter got through bu couldn’t send it because will not except it .This co. gives costumer such a hard time to get in touch with them if yo want to exchange or get a return /refund .Don’t ever order from them .And by the way I just found the same dress on AliExpres for half of the price and they except free returns with no questions ask .I wish a saw it before I ordered with DHGate .I love the gown ,just wished they made it according to my measurements , I need it ASAP for a upcoming wedding.

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12:32 am EST

DHGate.com Ordering off of dhgate... From china

Dhgate ordered Order Number: [protected]

Order

SELLER e411

YI Dome Camera 1080P Pan Tilt Zoom Wireless IP Baby Monitor Security Surveillance System 360 Degree Coverage Night Vision Global 210618249L

Dhgate is in my humble opinion is corrupt and the upper management is in own it even though they are a multimillion company they look the other way when their raking in millions from unassuming Americans thinking their going to get what they ordered like any other company where you order something and you're supposed to get it. But you never ever get your stuff and if you do get your stuff it's an empty box or it's sent to the wrong address you can't return it there's no contact number you going to circle trying to contact people you send an email don't never gets a response you get basically know where they just rip you off I have to emphasize they rip you off you [censored] Americans.

They have no scruples in passing the BUCK. When you get ripped off, Ignored, automated responses that lead NO WHERE. It's un American totally shocked that you would be blatantly in your face lied and deceived by by the stinking rotten rip-off artists the reviews I've seen on Google giving at least two stars they should get zero Stars people saying how you can contact their customer service on YouTube what a joke what a joke I want to give you the biggest joke of all read this this is an actual quote from the CEO of dhgate who I tried to email and I've emailed the vice president and anybody else that will listen because I'm one of these people that freaking hate to get ripped off it's not the money it's the principal but I can't stand people like this here's what this CEO had to say.

“The DHgate customer experience is built on convenience and confidence; if something is not right, we‘ll make it right.“

-Diane Wang (Founder, Chairperson & CEO)

Hey Diane Wang

Are you making it right for me.“The DHgate customer experience is built on convenience and confidence; if something is not right, we‘ll make it right.“

-Diane Wang (Founder, Chairperson & CEO)

Desired outcome: Refund , Dispute, Refund Dispute

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DHGate.com In-depth Review

Website Design and User Experience: DHGate.com has a user-friendly website design that is easy to navigate. The layout is clean and organized, making it simple to find products and information. The search function is efficient and the overall user experience is smooth and hassle-free.

Product Selection and Variety: DHGate.com offers a wide range of products across various categories. Whether you are looking for electronics, clothing, accessories, or home goods, you will find a vast selection to choose from. The website regularly updates its inventory, ensuring that customers have access to the latest trends and products.

Pricing and Competitive Advantage: DHGate.com is known for its competitive pricing. The website offers products at affordable prices, often lower than other online retailers. Additionally, DHGate.com frequently runs promotions and discounts, allowing customers to save even more money on their purchases.

Shipping and Delivery: DHGate.com provides reliable shipping and delivery services. The website offers various shipping options, including expedited shipping for those who need their products quickly. Customers can track their orders and receive updates on the status of their delivery, ensuring a smooth and transparent shipping process.

Customer Service and Support: DHGate.com has a dedicated customer service team that is available to assist customers with any inquiries or issues they may have. The website provides multiple channels of communication, including live chat, email, and phone support. The customer service representatives are knowledgeable and responsive, providing prompt and helpful assistance.

Trustworthiness and Security: DHGate.com prioritizes the trust and security of its customers. The website uses secure payment methods and encryption technology to protect sensitive information. Additionally, DHGate.com has a robust verification process for sellers, ensuring that customers can trust the authenticity and quality of the products they purchase.

Return and Refund Policy: DHGate.com has a fair and transparent return and refund policy. If customers are not satisfied with their purchase, they can initiate a return within a specified timeframe. The website provides clear instructions on how to return items and offers refunds or exchanges, depending on the customer's preference.

Customer Reviews and Ratings: DHGate.com features customer reviews and ratings for products, allowing shoppers to make informed decisions. The website encourages customers to leave honest feedback, which helps other users gauge the quality and reliability of the products they are interested in purchasing.

Overall Shopping Experience: DHGate.com provides an overall positive shopping experience. The website's user-friendly design, wide product selection, competitive pricing, reliable shipping, and helpful customer service contribute to a seamless and enjoyable shopping experience for customers.

Pros and Cons:

  • Pros: Competitive pricing, wide product selection, user-friendly website design, reliable shipping, helpful customer service
  • Cons: Some products may have longer shipping times, occasional quality issues reported by customers
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