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Amazon.com, Inc.

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Amazon Complaints & Reviews

Amazon / Online purchases

Fr
franco8 on Jun 28, 2016
im a single mother of 4 my $ is the only thing keeping my head above water-that being said ...apparently my oldest adult son somehow changes my amazon email address & made up a different address unbeknownst to me. WELL-$7000 later without notification i got completely...

Amazon.com / Refund Not Issued|Defective Merchandise|Breach of Agreement

Mn
mncp5729 on Jun 23, 2016
A pair of shoes were purchased on March 25 from a vendor Foot Gift. The shoes came defective. I contacted Amazon and FootGift to request a return. The items were returned via seller provided address for order # 11321205964805011. The USPS tracking# 953461059663512907880 and...

Amazon - Washington, Seattle / I'm very disappointed with Amazon

Ol
Oliver on Jun 22, 2016
Ordered an item from Amazon and when it arrived it was damaged. I tried to resolve the situation with the seller and asked him many times to give me a replacement but he refused and said that was the only item in stock. When I asked for a refund he said that he does not accept returns. I...

Amazon / Shipping

Zo
Zonasha on Jun 13, 2016
I have been shopping on Amazon for years and have always used multiple addresses per orders as I have a sister in New York and my Mother in Atlanta. I recently placed an order and mistakenly hit the submit payment button without first selecting multiple addresses. I tried everything online...

Amazon / Discount taken away on refund

Va
vandana modi on Jun 7, 2016
I had ordered on a sale day of Amazon where a discount is given on a certain amount . As the ordered delivered did not meet standards and the item delivered was defective I contacted customer service who very gallantly confirmed my return and did not inform that the discount will b taken...

Amazon / My account was closed, no refund for my return

Ja
jannatS on Jun 1, 2016
19Hi, I have shopping from Amazon more than year. Recently due to my family function i order many item has gift to relatives. I wasn'tht sure about the size and quality. I was confident that incase i get faulty item or i dont like it. I can do easy returns. So i return most of the...

Amazon - Washington, Seattle / Customer Service

Pr
Precious0214 on May 18, 2016
What people don't understand is that the customer service agents have their hands tied. If they don't follow policy they get written up. Also when customers answer the survey with a NO that can also get them written up. Even though they are not responsible for writing the policies they are...

Amazon / Wiping for no reason

St
stephanie shanholtz on May 7, 2016
Amazon is wiping people left and right! We dont even know why we are bring done this way. Amazon doesnt give any explanation as to why they wiped a person! All you get is a email with the same message that is sent to everyone! (We have determined that you may have manipulated Customer...

Amazon / Big disappointment

Di
Dim on May 5, 2016
Ordered two items from Amazon last week and yesterday received my order. I was pretty satisfied with what I received, but the delivery service was a complete nightmare. When I placed my order I asked them that I need the courier to be here before 2:00 pm and they said ok. So I was sitting...

Amazon / Yureka mobile phone

Pi
Piyush solanki on Apr 24, 2016
I had purchased a yureka mobile phone from amazon order number # 403-0589956-4260317, and I faced too many problems on phone, and there was no resolution provided neither from YU televentures nor amazon. I e-mailed amazon regarding the issue on 09th April 2016 they said they will provide...

Amazon / Discount jungle

Ro
Rosi Sanchez on Apr 21, 2016
I bought a pair of 16.99 pair of pants from Amazon this April. The reviews said they run very small and I ordered one size up. I wear a size 7 and got a size 9. They were too big. I had to ship them back to Discount Jungle which is a third party seller. I paid 8 dollars shipping to Amazon...

Amazon.com - Washington, Seattle / Robbed My Selling Account in the Amount of $2403.18: Amazon Continues to Rob Honest Sellers

Pr
Professor Ashley on Apr 21, 2016
After several wasted and frustrating attempts to try to log in to my selling account, I had to contact Amazon.com directly. Subsequently, Amazon.com notified me that my selling account was suspended on Aug. 04, 2015 but failed to indicate the reason for the suspension. It turns out...

Amazon / Unauthorised credit card charges

Na
Nancy Gitonga on Apr 13, 2016
On 17th March 2016, Amazon.com charged Mrs. Nancy Gitonga Visa Card Number: 4174 ---- ---- 7905, $99 as Prime membership charges. I have never ever enrolled for such a membership. I live in Kenya and rarely order from Amazon.com. Whenever I do, I pay for the goods and services. This is the...

Amazon / Sloppy customer service

Av
AviCha on Apr 10, 2016
Reseller NGP STORE USA : Samsung Galaxy S6 Duos G920FD DUAL-SIM Unlocked Android 16MP 5.1IN Super AMOLED Quad HD 32GB Black SLOPPY CUSTOMER SERVICE FROM AMAZON.CA Order number: #701-9607933-4547466 Based on the technical specs advertised by the seller on Amazon.ca 4G: LTE 700 / 800 / 850 ...

Amazon.com - Washington, Seattle / Charged $100 for Amazon Prime w/out My consent

Re
Redrock on Apr 5, 2016
I have only once bought anything from Amazon.com. Amazon then sent me an email saying I got a free month of Amazon Prime. Next month, Amazon charged my credit card $101.11 for something I did not want and will never use. I was supposed to read their SPAM and jump through a bunch of hoops on...

Amazon / Refund of a missed order

Re
rella1992 on Apr 3, 2016
Amazon gift card team delivered my order to someone else instead of me, but they do not want refund me cause the gift card have used by other person. I feel really upset to them and amazon Customer Service's attitude. There are some screen picture about our chat.

Amazon / Refund Not Received For ACER V15 V3-574G-54VY Laptop

Sa
sakhib on Mar 23, 2016
I am not getting refund even after I returned the product. It's been over a month now. Initially they said, I have returned empty box. Courier guy who took the product is from Amazon itself. He checked the product, gave me acknowledgement. Then Amazon replied they will investigate. They...

Amazon / Not send refund

Mi
micro77 on Mar 22, 2016
i order on Amazon for a LED TV order no # 171-7432181-5117153 and pay in advance after 7 days i received product by mistake i order 24 inch TV but need 28 or 32 at the time of delivery i see its too small for me and cancel order and write for refund but after a 22 days Amazon write me that...

Amazon / Micromax canvas turbo a250 case

Ra
ravya on Mar 21, 2016
My order on the purchase of amount Rs.289.00 on 26 February 2016. The reference number for the refund is The refund details are: Authorization code for sale transaction 000174 Refund Reference # 75260826058008020907340. Still i didn't receive any refund for the purchase, as the...

Amazon / Students account closed used their of A-to-Z Guarantee claims system

Ma
maximalblue on Mar 6, 2016
Your Amazon.com account has been closed Hello, We have closed this account because you have filed A-to-Z Guarantee claims on an unusually large number of your orders. While we expect the occasional problem with an order, such large numbers of claims can suggest that customers are...

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