Wendy’s
Reviews and Complaints

We literally live right around the corner from Wendy's of: 8342 Princeton Glendale Rd. We live just this side of Smith Road. Our fries for both the kids meal and my Dave's Single order were ~cold~ and inedible... we threw both fries away.

The chicken nuggets were okay for temp as was my Single burger. Isn't there suppose to be a toy in the kids meal? So, I literally paid $15.88 for a single burger and a 4pc chicken nuggets. I wasn't going to remark about the Rootbeer but... it had no flavor!

Went to the location in forestville md the employee l suspect is the manager or assistant manager was very hostile and rude not just me but other customers to describe this guy Afro American with dreads working register and filling orders with no gloves on first of all I asked for sauce he was rude and disrespectful when asked for 2 sauce he said he would charge additional.25 for it l could only get one his attitude was unprofessional from start.I was going to walk out from the start when I observed him being rude to another customer.I spend a lot of money at Wendy’s and except professional courteous service and most importantly sanitary conditions.This person needs to be retraining how to treat the customers.

I've always enjoyed Wendy's food, and it's been awhile since our last visit. Today, 3/19/24, we decided to have a breakfast treat at our local Wendy's. We chose two Sausage, Egg, & Swiss Croissants. While the sandwich was tasty, and the service good, I was still disappointed at the small sandwich offered for $5.79 each. It could not have been larger than 3-1/2 inches square & 1 inch thick. Total cost for both sandwiches, plus tax came to $12.64. It's just not a good value & I would not do it again, and would not also recommend anyone else to try it. I won't be going back to Wendy's considering their regular prices.

I'm 53 and absolutely loved Wendy's. My parents would treat us every weekend and I enjoyed about ever item on the menu until my 2012 when they went "chipotle" flavor and changed their chili salad. That was the last time I or any of my family ordered a chilli salad.

Then quality went down hill. When we traveled across the country we would seek out Wendy's but again and again... and again we were infuriated by horrible food. HORRIBLE to the point I threw away entire meals.

No they changed the frosty recipe. Literally the only item that my entire family would still consider ordering has changed to a watery goop.

I give up wendy's. Tell K-mart we said hi

I was highly impressed by the customer service giving by the cashier name samanrha. I hope that’s her name as it is said on my receipt , Samantha was very kind I asked for my food fresh and right away before I paid she dropped the nuggets and fries for me ! I’ve seen the way she’d talked to her coworkers as well she is extremely sweet I hope we all get to meet someone like her or have someone like her behind the counter everyday ! I will becoming inside more often because when I usually order in drive-through at night, the other skin with braids, it’s extremely rude to even shut the window and lock it on me.

On Tuesday's the Paw Paw, Mi Wendy's offer buy 1 get 1 chili. For the last three weeks (10/8, 10/15 and 10/22) they have been out. The times were 2:30 and the excuse was morning shift didn't put any on. The next time 4:30 the excuse was we won't have any for an hour and half. The last was at 5:00 and the excuse was we're out, it goes fast. This is poor management. If a certain product is being offered they should not run out. The other complaint I have for this Wendy's is you come in the door, employee's look at you and don't recognize you. They go by, look and continue with what ever they're doing. We have walked out because staff wouldn't at least say " We'll be right with you". Nope they just look at you.

I visited Wendy’s located at 1260 16th St NE, Hickory, NC 28601 Tuesday morning 10/01/2024 at 7:08AM. The employee asked me if I would mind waiting 9 minutes on the food to be ready. I told her I do not mind. I ordered two biscuits and two potato wedges. I paid for my food at 7:10AM MY FOOD WAS NOT GIVEN TO ME UNTIL 7:28AM! I did not receive a receipt with my order! I looked on my bank statement to make sure the time I gave was correct and it was. So I ate two wedges out of the bag and they was cold! The food was for my boyfriend so I took him the food to his job literally 4 minutes away and the bread was so disgusting it had a freezer taste to it and the sausage made him sick! Not sure if Wendy’s lost power during hurricane Helene but the food tasted thawed out then refrozen. It made my boyfriend sick! I will never eat at this place again!

When using the drive up window service at the Wendy's on Rt.211 in Middletown, NY 10940, at 5:30 pm today 8/17/24 I asked to server for nugget sauce that should have been included in the Biggie meals I ordered. She handed me one, I asked for another, as I bought two meals and she told me that i had to pay .38 for them.
Having missing items when getting food at the drive up is pretty common and I would not take the time to write this over missing dipping sauce, other then the attitude this server had.
I ordered a meal, there was something missing, she attempted to correct it, but became rude and asked me to pay if i wanted the second one, that again, should have already been provided in the meal.
When hiring young people to work in your establishment, they should be trained to speak courteously and to not treat your customers like they are random people on one of their social media sites. at the very least she should be taught to present with a pleasant attitude while at work.

Visited Wendy's store #5 I was Garden City, Kansas. This location is notorious for the rude customer service provided by one of the managers or front register persin, Melissa Fine. Have had several bad experiences and my kids no longer like to go for frosties because she is blatantly rude, will throw sauces across the counter if I need ranch and continuously wipes her nose before putting her hands into the bags of food. Lobby is always disgusting, floors sticky and muck on all tabletops. Customer service is unacceptable, unwelcoming, plain rude and lobby always completely unsanitary. Everyone in my town complains about her and it is unacceptable.

Wendy's on SE14th street in front of Walmart.

9 minutes from the time I ordered until I got to the window

I said 9 minutes wss not fast food...the woman at the window told me not to f#####g complain at the window I could get a f#####g refund. I have never been treated so poorly at any restaurant! Unacceptable! Will never go back or recommend to anyone!

Disdain for Wendy's connection to supporting Donald J Trump via Mr. Nelson Peltz and the potential campaign donations your Corporation as well as any affiliates, are making is a complete lack of integrity, honesty, professionalism and patriotism! Donald J Trump is not fit to be President and any support to his campaign is an insult to The Constitution and our American Democracy. Me and my family will never spend another penny at Wendy's. Wendy's and Mr. Peltz have made a HUGE mistake. Respectfully submitted — W. Craig Chason

After watching ad on tv we decided to order 2 of the$1 march madness burger. I was told by a nastier boss that I could not have the order as it is only for customers that have the app and are regular customers. I could put the ap on my phone but as I wasn't a regular customer I still was denied. All I wanted to do was try the advertised $1 hamburger.. So I went back to our standby. Burger king where I always have good service and delicense food.

Sorry we did not get to try wendys so I dont know if it was good or not but after being rebuffed by the manager we wont be back..

I will no longer be dining at Wendys. I think it is terrible you want to do surge pricing. Things are tough enough for consumers and now you want to do this. I have deleted my Wendy's app on my phone and will not eat there anymore. Many of my friends are doing the same. Your greed is a terrible thing. I hope the other fast foods realize this is an EPIC FAIL with surge pricing and will not follow suit.

We ordered breakfast and it was the most nasty sandwich I have ever had. The english muffin was soggy with dripping oil butter stuff... Its hard to get an english muffin soggy just sayin. This is the thrid time in two weeks that we have had an issue with this location... Small town few options... Manger was no help at all said she was at bank when happened... No I am sorry let me do this or that... No real customer service. I work hard for my money and when I buy something just return the favor and give me what I paid for that simple.

I went into Wendy's 512 Main St Buffalo, NY today 2/8/24 around 2:30 when I left my doctor's office. I was not feeling well but needed something to settle my stomach. I ordered chili and fries. He went to get the fries and chili. I asked him if the fries where hot. He said he did not know. I said I am only asking because if they are not hot I am only going to return it. He said return it then, I don't care. That is when I politely canceled my order. First of all he should not be touching the register/handling money then touching my food and he also should have offered to drop some fresh fries. Wendy's used to advertise that the fries would definitely be hot when ordered. I don't think he got the memo.