I started the process of a HELOC on June 24TH they advertised fast funding loans. After weeks of talking with different departments and doing all their phone calling to get payoffs and wire transfer information we finally closed. still weeks later 11 accounts are not paid off in this consolidation. They say they have a 30 day policy to which they sent out payments by mail! 30 days? that's 30 days they want me to pay interest on their loan and to my credit card company's whit 15 thousand dollar sits in their account undisbursed. I check their disbursement info and saw they used the company address from my credit report to send the checks to? not ACH payments and not to the credit card payment addresses it will take all of the 30 days due to their incompetence I they want me to pay for it! Do not trust the company they will cost you thousands more then a legit mortgage broker! 0 on the review scale total waste of time and money!
Sincerely,
Brian J Marnatti
Country of complaint: United States
Desired outcome: reimbursements of all lost interest and time.
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