Lowe's reviews and complaints 1
View all 2204 complaintsLowe's - Paint spill in Auto caused from gallon not being properly sealed by employee
Claim for damages to Auto caused by Lowe’s
Employee Error
(Time Line Summary 2023)
July 17 A gallon of special mix white paint purchased at Low’s turned over in back of customers Infinite SUV. Entire contents of gallon of paint emptied on floor of auto because paint can lid was improperly sealed.
July 17 Incident reported to Lowe’s employee Kevin Almazan (Staff Administrator) with photos and was told to get repairs and bring the bill to Lowes
August 11 The Paid bill from Infinite dealership was taken to Lowes and given to Kevin Almazan with full documentation of the incident with pictures of damage before repairs.
August 14 Contact from claims adjuster, J Mese Stanley with Sedgwick Insurance co. was received in a text indicating they would be representing Lowes and gave me a claims # 2A239BLTSJ-0001.
August 24 After waiting approximately 10 days with no contact from claims representative, I contacted Ms. Stanley who said she received no documentation on this claim from Lowes and therefore could not take action on claim.
August 24 That same day I called and talked to Robert Hartfield (Assistant Manager) regarding documentation and he assured me he would make sure she received it.
August 25-29 Subsequently, Ms. Stanley after leaving multiple messages would not return Mr. Teter’s phone calls.
August 29 With no communications on my claim, I delivered a Demand letter for damages to Robert Hartfield asking him to forward to Lowes representative Ms. Stanley with Sedwick Insurance.
August 30 Forwarded all documentation to Lowe’s Central Office and to Sedgwick Claims Department
Desired outcome: Lowe's should pay for damages
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Hi Mr. Teter.
We can appreciate how frustrating this issue is for you. By no means, is that frustration minimized.
The difficulty is determining fault.
How much time had passed between making the purchase and reporting the incident?