CarMax

Purchased a car and before I left the lot they noticed the window was broken. They said don't worry we will set an appointment to fix it. Set an appointment. Dropped my car off. They had no idea who I was when I returned. Had to take my car with my spare set of keys. They finally found me a day later in a "different System". Took my care in to have the problems fixed. They state they can't find where they diagnosed the problem a month ago. I told them to put my car outside and I will come get it. I want to cancel my car max service plan immediately and I will take it to other places and pay to get it fixed.