Hop2 reviews and complaints 1
View all 27 complaintsHop2 - About refund
Dear sir or madam,
I have booked ticket for my family to travel london via canada. Being preganant I need my family support during delivery in December. But I was not aware about air bubble agreement between india and UK. Usally if there is any restrictions airline will not book your ticket. but somehow through Hop2 I have booked my ticket without any investiagation about Hop2. recently, I have spoken to airline, they said the person can not travel canada as per agreemnet and even they mentioned that travel agent can talk to trade agents who can definately help with refund. I paid $2, 152.21 to hop2. I will not allowe to travel I called hop and they are offering me future credit with deduction of $250 which I really not appreciate. Apart fromthis, Person does not have any valid visa after 2022 to travel canada. My concern is that who will use future credit and how they are able to use without canada visa.I request them to give me refund but they are ignoring my calls. I could not belive how such compancy do such things in Pandemic situation where money play important role for living in current situation with lay off. Booking reference:3IFVMP
passenger Name: Gaurang Patel.
below information is important
From India to UKi. Stranded UK nationals/residents, foreign nationals transiting through UK or spouses of these persons, whether accompanying or otherwise;
ii. Any Indian national holding any type of valid UK visa and destined for UK only. It would be for the airlines concerned to ensure that there is no travel restriction for Indian nationals to enter UK with the particular visa category before issue of ticket/ boarding pass to the Indian passenger. this information ypu can find in website;https://www.civilaviation.gov.in/en/about-air-transport-bubbles.
After read this i felt i have been cheated by hop2. please help me with this. I do not have any intention for future travel with my newborn in pandemic
I will lookforward your reply.
Komal patel
Desired outcome: Full refund please
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