Menu
Write a review
File a complaint
CB Jewelry and Watches Kay Jewelers 100 Cambridgeside Pl Spc E202, Cambridge, MA, 02141, US
Kay Jewelers company logo
Kay Jewelers
reviews & complaints
Kay Jewelers company logo

Kay Jewelers

100 Cambridgeside Pl Spc E202, Cambridge, MA, 02141, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
Phone number
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
11:00 am - 7:00 pm
ComplaintsBoard
A
10:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kay Jewelers - engraving

I brought a Movado Luno watch for my husband for our 10 year wedding anniversary. I was ecstatic to learn that they offer engraving which my personal shopper at Nordstrom could not. I decided to go with Kay's which was my first mistake. I was not informed or given a choice in font and imagined it would be in script or cursive as most jewelry are done but it came back in block like the lettering on my dog's collar. When I brought this up to the manager, Ross did not think it was the jewelry's store responsibility to let their customers know the style of font they offer or use. He then proceeded to make me feel like it was my fault for not asking for their font styles (which was not present even when I did asked for it due to the fact that I wanted it redone.) Further more, he proceeded to offer unacceptable solutions to this problem, all of which resulted in strapping me with the entire cost of correcting their lack of information. I find this a very irresponsible way of doing business, I am disgusted by his attitude and this is the first and last time I will be dealing with Kay's.

Read full complaint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review