I ordered a "make your own book box" from their website in September 7, 2022. Paid in full for the product. Till today 20-03-2023 they have not delivered the books to me. They do not even reply to my emails asking about the status of this order.
This is what I get on their website:
Order #268371 was placed on September 7, 2022 and is currently Processing.
Desired outcome: Product that I paid for to be delivered.