Duval Roofing reviews and complaints
Defective shingles
In 11/11 I had a roof installed by Duval Roofing. In the spring of 2012 i noticed some of the shingles lifting I contacted Duval Roofing and the next day Ken the owner came out. A week later the rep. for the shingle manufacturer came out and met with Ken at his request. Less than a week later, they installed a new roof with a higher -end shingle with an extended warranty. At no extra cost or burden to me!
I am glad to see roofing contractor's like Duval Roofing that will stand behind their work 100%
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor quality work, poor service
I purchased a new roof from Duval Roofing in 2005. Four years later, my roof leaks when it rains. They came out once and reported that the problem was a nail that rusted through a shingle. So, what kind of roofing nails rust after four years? And why are there exposed nails on my roof? They will not return my calls. The secretary is the owners wife, so you cannot reach anyone in the company. I've now filed a BBB complaint. I've since heard a lot of bad stories of their work from other local residents, so was shocked to see an A+ BBB rating. If you had a bad experience, tell others! Save many others the time and money.
They also were recently fined for unsafe work practices. $79K fine from OSHA. That's no small fine. Don't know the outcome--paid or reduced. Story is here
http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=NEWS_RELEASES&p_id=17825
The complaint has been investigated and resolved to the customer’s satisfaction.
I have never heard anything bad about Duval Roofing. After all north Reading is a small town and I have lived here my whole life . I found dealing with Ken a very professional experience. It takes only 1 bad apple to damage a person's well earned reputation
This was a bogus complaint. Aftre 4 years the leak was caused by the chimney mortar. The Better Buisness Burea affimed this. The OSHA fines were fines given to staging defults and have nothing to do with workmanship.This woman obviosly has bigger issues then a leak from her chimney.
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