Auric Auto reviews and complaints
Negligent service
I recently booked my 320d BMW in with Auric Auto to have my two front tyres replaced. First of all, the car was booked in for the whole day and when I arrived at 16.30 to collect, they were still not done with my vehicle and I had to wait for another hour and a half. About two weeks later I happened to wash my car and discovered that the left front wheel only had two wheel nuts on. By this time I had been using the car everyday and even took a trip to Caledon. Imagine my surprise when I discovered this negligence. Being a client of Auric Auto for a number of years now, they really never seize to amaze me. I phoned the dealership on Friday, 2 October to complain about this incident and was asked to bring in the car for a check. I had to postpone my holiday plans (costing a R1000) as I could only get the car to BMW on Monday morning. The car was checked and test-driven, wheel nuts replaced with new ones. An apology was provided and together with a empty box as evidence that the wheel nuts were replaced. Although I am somewhat happy with the outcome, I am still disgruntled and disappointed that this oversight could have happened. You generally trust that the dealership will ensure the safety of both yourself and your family by ensuring that everything is in order by the time you leave their premises. I think the dealership lose sight of the softer issues which is TRUST and RELIABILITY! I am not sure whether I will ever consider using Auric Auto as my choice to perform work on my car. I will certainly also make sure that all relevant parties are notified of this gross negligence in the part of a reputable dealership (or so they claim). Please make sure that you check things yourself before leaving the premises or allow the technician to go through the work done on your car. A seriously disgruntled and disappointed client. Sincerely WG Lawrence
Unprofessional
Auric Auto claims to be professional BMW service but apparentaly they don’t know anything about bimmers. It took them weeks to run diagnostics and after that my car was serviced around 10 times before all problems were fixed. Better go to official BMW dealer if you have possibility.
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