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11/23/10 5:52 PM
On November 19 I ordered a Nikon AF-S Nikkor 400mm f2.8G ED VR Lens that was advertised as being in BRAND NEW condition but with an open box. I called immediately after placing the order (Friday at 9AM) to inquire about why the box was open and if the lens had been used in the field. I was assured that it was brand new and that they "open the box of all high end lenses to make sure all components were included". I did not buy this but felt they had assured me that it had not been used in the field to that point in time. I asked when I would get it and was told it would ship late that day or early Monday and I would have it by Wednesday...in time for the football game I was shooting Thursday.
Monday I had not received tracking information and after a few e-mails I called and was told they were having trouble getting my order approved by their bank...I asked why their bank was concerned since my AMEX card had already authorized the charge. I was subsequently told that they would ship it Tuesday AM and I would get it Wednesday.
On Tuesday morning at 10 I followed up again looking for the tracking information and was told that my charge had not passed their verification department until that morning and now that it had it would ship that day and I would get the lens on Friday.
Later Tuesday11/23, at 5:19 in the afternoon, I got an e-mail telling me that my order had not passed verification and that I would receive a full refund of my $7, 498. I called and inquired as to how they had managed to decide that a transaction that Amex had approved was not a valid transaction especially since my e-mail is tied to my photography site that lists the same name and address that they had on the order...the gentleman continued to be insulting and dishonest with me...Amex later verified that they had gotten an authorization for the charge from Amex on the day of purchase, but never put the charge through to request payment...so his claims had all been untruths including his statement that they had issued a refund...I called him back and got some other story about how he was choosing not to do business with me and then I got a separate e-mail saying that my Amex rep was not telling me the truth and also that the lens "was not in the most pristine condition".
Immediately following my filing of an online review with resellerratings.com, I began to receive harassing and intimidating e-mails from the accessorrycircut.com customer service line. These escalated to the point where they threatened to go out of their way to have a large number of people file bogus complaints about "my poor service" in my photography business, one e-mail was of my home page surrounded with derogatory comments as an example of what they would populate the internet with. Another threatened to say things about "how I talked to and treated women and children" it also threatened their use of resources in India to publish thousands of complaints.
I have brought this matter to the attention of the offices of the Attorney General and District Attorney in Brooklyn and to American Express as well.
All I ever asked them for was either to complete the sale as promised or to admit they had been deceptive and shabby in their treatment of me as a customer starting with their false advertisement and continuing through the latest e-mails and to apologize for it. Instead they chose to send me 16 negative, harassing, and intimidating e-mails over a 2 hour period.
I would quickly cancel my credit card authorization if I were you this company has treated me very badly and has gone out of their way to lie to me and aggravate me. They are completely unprofessional and deceptive in their practices. They even sent me a $1600 check to resolve my issue and intentionally did not sign the check. Been several weeks since the promised to have their "unfortunate mistake" in not signing the check resolved in two business days. Yeah, not holding my breath.
I am working with the Attorney General and District Attorney to build a case to charge them criminally. Good luck to you in getting your money back.
check out this site for more information www.resellerratings.com
I should have known better, this price was too good to be true. I hope others may learn from my "lesson learned". I submitted an order to purchase a new Canon 430ex II on April 24, 2011 for $219. All other prices I found were between $289 and around $369. After I placed the order I searched for complaints, which I should have done before placing the order. I found this site and was confident I would receive that call to switch to the Sigma. I did receive the call, his name was Steve. I politely stayed firm that I want the Canon. He sounded all depressed. I was thinking to hold him to our agreement to purchase that flash for $219, but decided to cancel the order. I honestly think he would have kept delaying my order until I cancelled. He's not making any money at that price. He may even be loosing money. My advice: don't order anything from this site. If you did, politely cancel immediately and submit your experience here, and everywhere else to stop this deceptive business.
AccessoryCircut, com is an online scam business. Order something and they spend the next 10 days trying to sell you something else. Then, when you finally think that they are done, they charge you credit card and send you something you specifically told them not to. It hqppened to me. Don't let it happen to you. Shop elsewhere.
I wish I would have checked reviews for accessorycircut.com. I placed an order and to date, I have not received my purchased, even after I paid an additional fee to have my item delivered the next business day... I ordered a Nikon AF Nikkor 85mm f/1.8D Lense on Monday (4/16/2012) at 11:00AM via the internet, which I paid and expected to receive the following day, but unfortunately I have not received my order as of today, Wed. 4/18/2012 6:35PM. I waited patiently until 6PM. I telephoned the company's 866 contact number and was not able to leave a message, as I had no clue what extension I had to enter, as an extension number was not provided on my purchase receipt, and the automated answering service did not authorize me to leave a message on their general voice-mail. So, I contacted the Santa Monica office, which to no surprise happened to be closed. UGH! I lost a couple of photography jobs due to not receiving my lense within the time period paid and promised. I was able to leave a message at the Santa Monica office demanding a return telephone call with the status of my purchase. I hope to receive a reply tomorrow. But if not, I'll stop my order immediately. On second thought, I will cancel my order now as the complaints filed against accessorycircut.com should be sufficient information for me not to move forward with my pending purchase. What false hope accessorycircut.com gave me ordering online!
I wish I would have checked reviews for accessorycircut.com. I placed an order with accessorycircut.com and to date, I have not received my item purchased, even after I paid an additional fee to have my item delivered the next business day... I ordered a Nikon AF Nikkor 85mm f/1.8D Lense on Monday (4/16/2012) at 11:00AM via the internet, which I paid and expected to receive the following day, but unfortunately I have not received my order as of today, Wed. 4/18/2012 6:35PM. I waited patiently until 6PM. I telephoned the company's 866 contact number and was not able to leave a message, as I had no clue what extension I had to enter, as an extension number was not provided on my purchase receipt, and the automated answering service did not authorize me to leave a message on their general voice-mail. So, I contacted the Santa Monica office, which to no surprise happened to be closed. UGH! I lost a couple of photography jobs due to not receiving my lense within the time period paid and promised. I was able to leave a message at the Santa Monica office demanding a return telephone call with the status of my purchase. I hope to receive a reply tomorrow. But if not, I'll stop my order immediately. What false hope accessorycircut.com gave me ordering online!
Like the former consumer posted, I wish I would have checked reviews for accessorycircut.com. I also placed an order and to date, I have not received my item purchased, even after I paid an additional fee to have my item delivered the next business day... I ordered a Nikon AF Nikkor 85mm f/1.8D Lense on Monday (4/16/2012) at 11:00AM via the internet, which I paid and expected to receive the following day, but unfortunately I have not received my order as of today, Wed. 4/18/2012 6:35PM. I waited patiently until 6PM. I telephoned the company's 866 contact number and was not able to leave a message, as I had no clue what extension I had to enter, as an extension number was not provided on my purchase receipt, and the automated answering service did not authorize me to leave a message on their general voice-mail. So, I contacted the Santa Monica office, which to no surprise happened to be closed. UGH! I lost a couple of photography jobs due to not receiving my lense within the time period paid and promised. I was able to leave a message at the Santa Monica office demanding a return telephone call with the status of my purchase. I hope to receive a reply tomorrow. But if not, I'll stop my order immediately. What false hope accessorycircut.com gave me ordering online!
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I order a canon flash speed lite about two weeks ago. I have not received not even an e-mail, about the order, when I called this past week they told me they will be shipping it this week. Is friday and i have not received anything, when I tried calling their office today, They were already closed at 5pm. when they are supposed to work until 6:30 pm. I think I was fooled. I will try again monday.