Randburg Licensing Department review: Customer service

We booked an appointment for my son for his driver's license test for today 4 July 2023. His learners license expires on 13 July. We attempted several times at different testing stations but always lost out because of incompetence or corruption( officials wanting bribes to get the license). We paid for the appointment on Saturday the 1st, today he showed up at 12 for a 13:30 appointment. On arrival he was told by a security guard to follow a que withoit asking what he is there for. Someone behind tgr counter also said he should waut on the que althoug he told them that he is there for his test fir 13:30 yet no help. Time passed and only after 2pm did they realise and insisted on an eyetest although he had a certificate from an optometrist where we paid for the eyetest. And when they realised that he's passed the time they called a supervisor who said he has to rebook and pay for another appointment because his time has passed. This is so upsetting as I am a single parent and cannot afford to pay for the tests repeatedly. What is this a money making business or what. And what us being done about the corrupt officials wanting bribes