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First robbery discovered 12/25/22 unit was burglarized and left open, I was never notified, police were not notified until I filled the report. Public storage Irwindale CA. I provided a list of items stolen, and they keep saying I haven't. Provided police report too, no response after so many calls. Manager helped me move my things to other storage unit, that was burglarized by the same people probably, they were able to pick and choose what to take in both occasions, means they had all the time in the world. Unit k066c
On 12/31/21 I come by Tommy unit, troubled by the recent robbery, to check on my unit. It was fine but there was other unit burglarized and left open in front of my old unit, I took pics, and video and waited until the attendant came to the office because I was there from 8:30 to 10:00, and left until I spoke with the attendant, the manager was not there that day, but when the second rubbery I ask the manager if he was notified of that, and He was not.
I discover the 2nd burglary on January 3rd. 2022, I stopped at 10-1100am and discover the new unit door was open with the lock still intact. They had removed the cardboard wall of the units on that hallway, and that day nor I was notified, nor my unit was secured since the day of the day that "supposable happened". So, I have no idea if the robbers took my stuff or could be anyone coming into their units. I provided a list of the stolen property and haven't got nowhere, they don't answer calls either. Unit K062A
New Unit J081
Desired outcome: get reimburse for the losses of stolen property, my units weren't secured. lost irreplaceable memorabilia, family's porcelain antiques, collectibles, winter clothes, pics, clothes, intimate clothes, and many more items.
Note that the thieves were in and out of this place at will and have time to pick and choose what to steal. Locks were changed and made no difference. They chancy door and set up a camera the lasted probably 2 months, , gone now. I took pics of the units and police said they never notified when this happened on 12/22 until I complained in 12/26/21
I’ll post pics
My unit was also ransacked, but did not know about it until today, April 22nd. No one contacted me.
Looks like my stuff was open to anyone for some time (cardboard wall mentioned above) but still
no on notified me. Attendant with a big smile on his face the whole time answered my questions,
but claimed that they had tried to contact "everyone." Funny that they knew my e-mail address to
send the $240 per month rent bill for the next 4 months, but claimed that they tried to contact me.
BS I got robbed twice. Once by a thief and these squirrels who let me pay all of that money for
what has been all of this year JUNK. If anyone has already gotten involved with an attorney please
let me know. These crooks need to get a taste of my anger and others need to know about
Public Storage's crooked management controls.