The complaint has been investigated and resolved to the customer’s satisfaction.
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Imperial Tobacco Australia has left an official reply on this complaint.
Hi, I have been smoking Horizon Menthol RYO tobacco for 8 years now and have progressively noticed a lot of hard stalks and clumps of menthol saturated tobacco.
I have been throwing them away but someone recently suggested I file a complaint about it.
Given the price of tobacco here in Australia, I don't want to be paying out heaps of money for a lot of...