The complaint has been investigated and resolved to the customer’s satisfaction.
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Imperial Tobacco Australia has left an official reply on this complaint.
Good afternoon,
I am a long term Champion Ruby smoker and intend to stay that way.
I am very annoyed that in the past 2 weeks I have been finding either solid dark brown / black clumps (whatever this is) like attached photo or unsmokable stems in the packets.
Please contact me to resolve this issue.
Do you want me to mail the below to you.
Dan Renehan
0429824122