The complaint has been investigated and
resolved to the customer's satisfactionResolved Pro Lube Ltd. — Rip off oil change
resolved to the customer's satisfaction
I sent my wife in for an oil change on her van thinking it would be convenient for her.When she gets in the shop she is told an oil change is over fifty dollars for a basic package .
Thinking this is a rediculous price she agrees to go ahead and have the oil change purely because she just wanted it done.However as the oil change progressed the tech was constantly telling her she needed services that a brand new van just couldn't have needed yet ( with only 10000 km).When she refused these additional services the guy got rude and treated her like she was stupid .How could a brand new van need an engine flush and a new air filter??If she had agreed the total would have been over $130, and all she wanted was an oil change.Eventually she demanded to see a manager and a rather portly gentleman appeared at the car.She asked him why she was getting high pressured into needless services and he said it was protocol and if she didn't like it to pay her bill and leave.If you go to Pro Lube in Bowness WATCH YOUR WALLET.