Perfect Holidays review: Incorrect terminal number

My name is Mohima Begum. My flight was booked for the 5th April 2023 from Heathrow airport to Bangladesh from terminal number 3. When I arrived at the airport at 4:33pm I was told by the airport customer assistance that there is no flight to Bangladesh from terminal 3 and I should be going to terminal 4. I suffer from cervical spinal problems and synovitis in my left leg I had 9 lagguage to take with me as I had to take the train to terminal 4, my 12 year old daughter and my 6 year old boy had to help me with the train, I took the mini cab to the airport and the driver refused to help. When I got to terminal 4 at 5:39pm I was told that the gate for checking in for Bangladesh is closed and I missed the flight. I explained my self but nothing can be done I was told unless I rebooked. I then called up Get a flight organizations and was told there isn't much they can do and I needed to pay £1005 to be rebooked for 7th April to Bangladesh flight.

I was very traumatized at that point and rebooked as I didn't want my money to be wasted.

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