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In July 2008 I contacted Peoples First Financial so I could get information as to the loan modification process. I was advised by Mr. Rudy Mccleary that since I was up to date on my payments that I would not be able to obtain a loan modification. As he put it, my loan was not falling behind so Countrywide, which is now Bank of America were not going to work out a deal with me due to me not being behind on my payments. After a long conversation with Rudy, I decided to take his advice and not pay my mortgage for a few months and to hire People's first financial to take care of the loan modification. On Aug. 2008 I paid them $2, 495.00. I must have talked to at least 12 different people and not one of them had the same information on my file. January 2009, Countrywide was threatning foreclosure proceedings. I called everyday and everyday I faxed over the same paperwork I know they had or maybe they lost. I struggled not to curse out everyone I talked to in hopes of keeping my home and sanity. Then in April 09 President Obama's plan of Making Homes Affordable Plan was offered. I finally came into contact with Brandon Skiver. He advised me that I was already working with his company under a loan modification and I could get a better offer with them, so I respectfully declined the plan offered by my mortgage company. In May 09 Countrywide sent me a modification based upon the information provided by Peoples First Financial and June comes around and I come to find out that Countrywide, now Bank of America assumed ownership, has rejected my loan modification set up by People's First Financial due to incorrect information! I was devestated. I paid them $2, 495.00 for what!? I tried to contact anyone from Peoples First Financial and their phone number was disconnected. I tried to email Rudy Mccleary and Brandon Skiver but my messages came back as "undeliverable email addresses". I was stuck. I called Bank of America and I stayed on the phone with them for several hours. The representative went through my whole file and all the notes in my file. After Bank of America saw what had happened, they agreed to work out a arrangement with me. Thanks to Bank of America, they re-offered me the Making Homes Affordable Plan and I gladly accepted. I didn't need People's First Financial to accomplish that. Even the representative that helped me was amazed at how People's First Financial screwed me up. I want my money back and if I had the money for an attorney I would file a formal complaint against them. I feel betrayed and they did not fufill their end of the bargain. I should be refunded the monies I paid. Its a wonder how they could live with themselves after they have damaged so many peoples lives, including mine.
The complaint has been investigated and resolved to the customer’s satisfaction.
oh this is too the management that put up the comment above i have a recorded conversation from your employees you want to hear it or does anyone want to hear it you will be amazed at what he said to me, i am going to set up a free phone number any one can call and hear the whole 45 minutes conversation.
GUESS WHAT PEOPLES FIRST FINANCIAL PHONES GO STRAIGHT TO A VOICEMAIL
As Whistle Blower makes quite evident - they are not working with or directly associated with Peoples First Financial any longer. The largest problems we have faced were when we did a house cleaning of poor performing representatives. These were the people that over-promised to clients, lied directly to people when confronted about these problems and stole from Peoples First Financial.
While we are working aggressively to improve the situation of our existing client base - we have no problem addressing unwarranted claims by this person or any organization that feels telling one side of a story constitutes the truth. Whistle Blower may have little or no moral value and/or character - which is the reason they are no longer affiliated with Peoples First Financial. This is an issue they need to work on themselves and we fully support them improving themselves.
Perhaps getting off the couch and actually putting in hard work would be a more positive approach than shutting your mind off and watching biased programming like the rest of the negative people in the world.
We wish this disgruntled Hot Air Blower the best and we will continue to work to improve everything we can about our industry and our customer satisfaction.
We once again welcome an email response with more detail and issues for us to address.
absolute crooks, I know many of the guys there, they are willing to say anything to get money from clients. Check this out if you have any doubts.
http://www.10news.com/investigations/18002972/detail.html
Nice generic response Peoples First is putting on every complaint!
How do you guys sleep at night?
Clients that have contracted Peoples First Financial for Research and Analysis of existing terms on a home mortgage are in situations that have been caused either by unfortunate circumstances stemming from either a financial hardship or mismanagment of finances. After completing a pre-qualifying screening, said Clients would have had to agree to move forward with our services. A contract would have to have been signed stating specificially the terms and agreement between said Client and Peoples First Financial. Any breach of contract would null and void the terms and would disallow a refund.
We cannot comment on any aspects of these cases since it cannot be determined specifically which clients these are from limited information provided and also due to client confidentiality. There are many factors that can determine the outcome and results from Research and Analysis provided by Peoples First Financial - this could quite easily be another situation where a disgruntled ex-employee, competitors or a client that failed to meet their obligations are quick to allocate blame or anger towards Peoples First Financial.
Peoples First Financial welcomes contact from all clients in regards to their file and case. Even after reading slanderous remarks posted from the client with no validation or information to support these claims - we are willing to review all cases in an attempt to restore said Clients faith in Peoples First Financial.
Thank you for your time in reading and/or responding to our reply.
Clients that have contracted Peoples First Financial for Research and Analysis of existing terms on a home mortgage are in situations that have been caused either by unfortunate circumstances stemming from either a financial hardship or mismanagment of finances. After completing a pre-qualifying screening, said Clients would have had to agree to move forward with our services. A contract would have to have been signed stating specificially the terms and agreement between said Client and Peoples First Financial. Any breach of contract would null and void the terms and would disallow a refund.
We cannot comment on any aspects of these cases since it cannot be determined specifically which clients these are from limited information provided and also due to client confidentiality. There are many factors that can determine the outcome and results from Research and Analysis provided by Peoples First Financial - this could quite easily be another situation where a disgruntled ex-employee, competitors or a client that failed to meet their obligations are quick to allocate blame or anger towards Peoples First Financial.
Peoples First Financial welcomes contact from all clients in regards to their file and case. Even after reading slanderous remarks posted from the client with no validation or information to support these claims - we are willing to review all cases in an attempt to restore said Clients faith in Peoples First Financial.
Thank you for your time in reading and/or responding to our reply.
Clients that have contracted Peoples First Financial for Research and Analysis of existing terms on a home mortgage are in situations that have been caused either by unfortunate circumstances stemming from either a financial hardship or mismanagment of finances. After completing a pre-qualifying screening, said Clients would have had to agree to move forward with our services. A contract would have to have been signed stating specificially the terms and agreement between said Client and Peoples First Financial. Any breach of contract would null and void the terms and would disallow a refund.
We cannot comment on any aspects of these cases since it cannot be determined specifically which clients these are from limited information provided and also due to client confidentiality. There are many factors that can determine the outcome and results from Research and Analysis provided by Peoples First Financial - this could quite easily be another situation where a disgruntled ex-employee, competitors or a client that failed to meet their obligations are quick to allocate blame or anger towards Peoples First Financial.
Peoples First Financial welcomes contact from all clients in regards to their file and case. Even after reading slanderous remarks posted from the client with no validation or information to support these claims - we are willing to review all cases in an attempt to restore said Clients faith in Peoples First Financial.
Thank you for your time in reading and/or responding to our reply.
They are a froud. Come do your loan Mods through Me Tony
Thank you all for your complaints. I have received an email from them. They get your information from a public record and then send out the bait.
The phone numbers I have from them are [protected] ext 213 Brian Aarestad and [protected]-SAVE-U).
the same problem here since june 2008 they are frauding people every where we are in michigan
My husband and I have been in the process of loan modification, represented by Peoples First Financial of, San Diego, CA since June 2008, with many of the same concerns and problems as stated by you and others on this site. However, we have spoken to a Mr. Trevor Hutchinson @ extension 121 who transferred our call to ext # 500, Customer Care Department and within a few days we did in fact receive a call back from a Mr. Thanh Yann, from Customer Care. Mr. Yann informed us that our lender has received our loan modification package and is currently working on our modification. He further stated that, we should here from our lender with an offer, within the next two too three weeks, from today, that would be approximately November 24, 2008. I understand your fears and stress levels; we are all going through it at this time in our Nation. And, because of our understanding of the massive snafu to many of us have either fallen prey to or find ourselves in for other unfortunate reasons, I believe we really should give these very hard working young people at Peoples First Financial a realistic time frame to get the job done. It is no small feat we have hired them to perform on our behave. Another bit of information Mr. Hutchinson emailed us was a time frame that addressed each stage of the process and clearly stated that it can take up to 120 day’s or more to achieve fruition.
I am more than happy to keep you informed as we should be complete some time in late November too early December 2008. Keep the faith these are tough times. Also, if it would make you feel any better, you may contact the Better Business Bureau in San Diego @ [protected], who will tell you as they did me, that the company had seventeen complaints in the past year, twelve of which were resolved already. I really do believe it is a matter of over abundant demand. We also have the San Diego District Attorneys Consumer Fraud Division @ [protected] and the Attorney General for the State of California @ [protected]. I am hopeful that our contract with this company in good faith will stabilize our efforts to maintain our American dream.
I'm in the same boat except I foolishly paid the entire amount. They told me the same things they told you. This has been going on since June '08. Their website, to boot, is not functioning:
"Notice: This domain name expired on 10/20/08 and is pending renewal or deletion"
www.peoplesfirstfinancialservices.com
If anyone has any information for redress, please post here.