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On June 08, 2021 I used My OLLO Mastercard to purchase an item from Ebay. Shortly after making the purchase, I realized there was another item from a different vendor on Ebay at a cheaper price. I immediately (5-6 minutes tops) cancelled the other order. On 06/08/2021 Ebay sent me an email saying :
eBay
You've requested to cancel this order
Hi Steven,
We've informed the seller that you'd like to cancel this order.
You should hear back from the seller by Jun 12, 2021.
The seller may not be able to cancel this order if they've already shipped your item(s). However, if the seller approves your request, you should receive a refund for the purchase price and original shipping back in your original payment method.
See Cancellation Details
Cancel ID:
[protected]
Order number:
[protected]
Seller ID:
khanystore
MSI GeForce RTX 3060 VENTUS 2X 12G OC PCI Express 4.0 12GB GDDR6 Graphics Card
Item ID:
[protected]
Quantity canceled: 1
And then again that day Ebay sent me this e-mail:
eBay
This order wasn't canceled
Hi Steven,
We weren't able to cancel this order as the seller already shipped the item on Jun 07, 2021.
View your order details for the latest order status.
See Cancellation Details
Cancel ID:
[protected]
Order number:
[protected]
Seller ID:
khanystore
Now it is quite simple and evident that Ebay would not cancel this order because they said it shipped on June 07/2021.
How could something be shipped on June 07, 2021 if I id not place the order until approximately 08:00 am on June 08, 2021?
From my Ollo Card statement:
06/08/2021 EBAY O*[protected] - SAN JOSE CA
$958.67
Then of course came the series of back and forth with Ebay regarding this item, the date it was ordered and the discrepancy with the shipping date.
Customer Service Chat Transcript - SR# 1-[protected]
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Flag for follow up.
This message is from a trusted sender. Flag for follow up.
[protected]@ebay.com
Tue 6/8/2021 8:59 AM
eBay
Customer Service Chat Transcript - SR# 1-[protected]
Hello,
Thanks for contacting eBay. We hope that your questions and concerns were answered and resolved during our recent chat session.
We've sent this email to both your private email address and your My Messages mailbox on eBay. To help you refer back to the chat session, we've attached a transcript of the session.
The transcript is visible only from your personal email. It can't be viewed in your My Messages mailbox.
If you need to contact us about anything else, click "Help & Contact" at the top of most eBay pages.
We appreciate your patience while we get you the answers you need.
Thanks,
eBay
And this one:
Customer Service Chat Transcript - SR# 1-[protected]
This message is from a trusted sender.
Flag for follow up.
This message is from a trusted sender. Flag for follow up.
[protected]@ebay.com
Tue 6/8/2021 9:22 AM
eBay
Customer Service Chat Transcript - SR# 1-[protected]
Hello,
Thanks for contacting eBay. We hope that your questions and concerns were answered and resolved during our recent chat session.
We've sent this email to both your private email address and your My Messages mailbox on eBay. To help you refer back to the chat session, we've attached a transcript of the session.
The transcript is visible only from your personal email. It can't be viewed in your My Messages mailbox.
If you need to contact us about anything else, click "Help & Contact" at the top of most eBay pages.
We appreciate your patience while we get you the answers you need.
Thanks,
eBay
Then this:
🚚 ORDER UPDATE: MSI GeForce RTX 3060...
MSI GeForce RTX 3060 VENTUS 2X 12G OC PCI Express 4.0 12GB GDDR6...
Estimated delivery: 6/15/2021
View in calendar
Delivering to: Steven
Order #: [protected]
Tracking #: [protected]
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This message is from a trusted sender.
Flag for follow up.
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eBay
Tue 6/8/2021 4:01 PM
ETA: Tue, Jun 15 - Fri, Jun 18.
eBay
Hi Steven, your order is being shipped!
Click here to access order details
Tracking Number: [protected]
Then this:
Customer Service Chat Transcript - SR# 1-[protected]
This message is from a trusted sender.
Flag for follow up.
This message is from a trusted sender. Flag for follow up.
[protected]@ebay.com
Thu 6/10/2021 9:37 AM
eBay
Customer Service Chat Transcript - SR# 1-[protected]
Hello,
Thanks for contacting eBay. We hope that your questions and concerns were answered and resolved during our recent chat session.
We've sent this email to both your private email address and your My Messages mailbox on eBay. To help you refer back to the chat session, we've attached a transcript of the session.
The transcript is visible only from your personal email. It can't be viewed in your My Messages mailbox.
If you need to contact us about anything else, click "Help & Contact" at the top of most eBay pages.
We appreciate your patience while we get you the answers you need.
Thanks,
eBay
Then this:
Customer Service Chat Transcript - SR# 1-[protected]
This message is from a trusted sender.
Flag for follow up.
This message is from a trusted sender. Flag for follow up.
[protected]@ebay.com
Thu 6/10/2021 10:33 AM
eBay
Customer Service Chat Transcript - SR# 1-[protected]
Hello,
Thanks for contacting eBay. We hope that your questions and concerns were answered and resolved during our recent chat session.
We've sent this email to both your private email address and your My Messages mailbox on eBay. To help you refer back to the chat session, we've attached a transcript of the session.
The transcript is visible only from your personal email. It can't be viewed in your My Messages mailbox.
If you need to contact us about anything else, click "Help & Contact" at the top of most eBay pages.
We appreciate your patience while we get you the answers you need.
Thanks,
eBay
Then this:
🚚 DELIVERY UPDATE: MSI GeForce RTX 3060...
MSI GeForce RTX 3060 VENTUS 2X 12G OC PCI Express 4.0 12GB GDDR6...
Estimated delivery: 6/22/2021
View in calendar
Delivering to: Steven
Order #: [protected]
Tracking #: [protected]
eBay
Mon 6/21/2021 4:51 PM
New estimated delivery: Tue, Jun 22.
eBay
Hi Steven, your order has a delivery update!
You have a new estimated delivery date. More details on your order tracking page.
Tracking Number: [protected]
Then this:
🚚 DELIVERY UPDATE: MSI GeForce RTX 3060...
MSI GeForce RTX 3060 VENTUS 2X 12G OC PCI Express 4.0 12GB GDDR6...
Estimated delivery: 6/24/2021
View in calendar
Delivering to: Steven
Order #: [protected]
Tracking #: [protected]
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This message is from a trusted sender.
Flag for follow up.
This message is from a trusted sender. Flag for follow up.
eBay
Thu 6/24/2021 4:20 AM
New estimated delivery: Thu, Jun 24.
eBay
Hi Steven, your order has a delivery update!
You have a new estimated delivery date. More details on your order tracking page.
Tracking Number: [protected]
So many delays and then the item was said to have been delivered June 24, 2021 at 6:08 pm.
📦 ORDER DELIVERED: MSI GeForce RTX 3060 VENTUS 2…
MSI GeForce RTX 3060 VENTUS 2X 12G OC PCI Express 4.0 12GB GDDR6 Graphics Card
Estimated delivery: 6/24/2021
View in calendar
Delivering to: Steven
Order #: [protected]
Tracking #: [protected]
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This message is from a trusted sender.
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eBay
Thu 6/24/2021 12:08 PM
Dropped off at Jun-24 18:08 PDT
eBay
Hi Steven, your order has arrived!
Click here to access order details
View order details
This item is protected by the eBay Money Back Guarantee
Need help? Contact us here
The item never arrived! I have a Ring Doorbell camera and Arlo Ultra camera system on my house. Carefully reviewed the video from both and there is no recording of any delivery to my house on 06/24/2021 at 18:06, nor any other recording of any delivery on that day.
Ebay's response:
You've reported you didn't receive your item: Request [protected]
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This message is from a trusted sender.
This message is from a trusted sender.
eBay
Sat 6/26/2021 9:27 PM
eBay
Stay tuned for the seller's response
Hi Steven,
We're sorry to hear that you didn't receive your item. We have asked the seller to respond to your request.
Your purchase is covered by eBay Money Back Guarantee. If your request is not resolved, you can ask us to step in and help beginning Jul 2, 2021.
And then:
About the item you haven't received - your next steps [protected]
This message is from a trusted sender.
This message is from a trusted sender.
no.[protected]@ebay.com
Sat 6/26/2021 9:36 PM
eBay
About the item you haven't received - your next steps [protected]
Hello sgcru_s_fivudi3w,
We see that you've opened a request for an item not received for the following:
Article: MSI GeForce RTX 3060 VENTUS 2X 12G OC PCI Express 4.0 12GB GDDR6 Graphics Card
Your seller has provided tracking information that shows the item has been delivered to your location. Here's the tracking information:
Carrier: FedEx
Tracking ID: [protected]
We want to ensure that you receive the item that you've purchased. Here are some recommendations we have that could help resolve the issue:
- Check with your neighbor: The carrier may have left the parcel with a neighbor on your street (next door neighbors 1 to 2 doors down or across the street)
- Check safe locations: The carrier may have left the item in a safe location around your property (inside the porch, inside the garage, inside the shed or greenhouse)
- Try contacting the carrier to explain that while tracking shows as delivered, you haven't received the parcel.
Please continue to communicate and provide updates to your seller through the case or via eBay messages. e.g.
- If you contact the carrier and they provide you with proof (email or letter) that the item wasn't delivered, please upload that proof to the case to inform your seller.
- If you are able to locate your parcel, please close the case.
Use the following link to access your case directly, in order to add information or close the case:
https://www.ebay.com/res/ItemNotReceived/ViewRequest?id=5272239558
Thanks,
eBay
And then:
The seller has responded to your request
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This message is from a trusted sender.
This message is from a trusted sender.
eBay
Sat 6/26/2021 9:38 PM
eBay
The seller has sent you a message
Hi Steven,
The seller has responded.
Seller's message: "We have receipts of the exact confirmation of the address that it was delivered to and it matches address of your delivery address with pictures of the house and package delivered . Along with receipts of packaging weight and final delivery confirmation. If the package was stolen I will contact your local law enforcement on my end to better solve that situation. Let me know how you want to proceed "
Your purchase is covered by eBay Money Back Guarantee. If your request is not resolved, you can ask us to step in and help.
And then this from Ebay:
Shipping information has been updated for your item
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This message is from a trusted sender.
This message is from a trusted sender.
eBay
Sat 6/26/2021 9:42 PM
eBay
The seller updated shipping information
Hi Steven,
The seller has updated shipping information for your item. If you receive the item, please close this request.
Tracking #: [protected]
Shipped date: Jun 08, 2021
The gall of Ebay and this seller updating the shipping information to June 8, 2021 after they said it had been delivered and it was not! So convenient of Ebay to allow the seller to update the shipping information after it was pointed out to them that the item was purchased on June 8, 2021, yet the initial shipping date (per Ebays own records) was June 7, 2021!
But one email wasn't enough Ebay had to send a second email (look at the time stamps)
Shipping information has been updated for your item
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This message is from a trusted sender.
This message is from a trusted sender.
eBay
Sat 6/26/2021 9:44 PM
eBay
The seller updated shipping information
Hi Steven,
The seller has updated shipping information for your item. If you receive the item, please close this request.
Tracking #: [protected]
Shipped date: Jun 08, 2021
And then finally from Ebay:
Your request has been closed
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Flag for follow up.
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eBay
Mon 6/28/2021 8:29 PM
You filed a payment dispute with your payment institution
eBay
Your request has been closed
Hi Steven,
The request has been closed because we were notified that you filed a payment dispute with your payment institution. You can still view details of this request on eBay.
Yes I filed a dispute with OLLO Card services for this shady transaction and the item that was never delivered!
I received a letter from OLLO Card services on June 25, 2021 stating that they had successfully closed the dispute with Ebay for order *[protected] in the amount of $958.67 in my favor.
So I thought I was finished with this nightmare. Nope. Ollo Card services sent me a letter dated July 23, 2021 stating that
"based on our investigation, we have concluded that the charge(s) in question is valid and we have closed your case. The decision was based on the review of:
*Information or documentation applicable to the claim
(Please note that I uploaded every document and email and chat transcript to OLLO Card services on June 28, 2021 through the secure document upload portal as requested)
*Account history (example: transaction or payment history)
(Please note I regularly pay off most of if not the entire balance on my card each month)
*Account records pertinent to the claim.
Accordingly, we have re billed your account for $958.67 to remove the credit we previously issued. In the event you feel this charge was not authorized by you, please sign and return this letter indicating the charge was not authorized. Please provide within ten (10) days or we will assume the charge is correct. You can also upload the requested documents to our secure portal at ollocard.com/upload. (please note that I already submitted the documents requested to same secure portal on June 28, 2021)
You may also contact us to request any information used to support our decision to decline this claim. If you have any questions, please contact us at [protected].
Regards,
Ollo Card Services
Well I did just that and explained the issue to the Dispute department representative who instructed me to upload the supporting documents (which I explained to the Dispute representative that I had done this previously on June 28, 2021) to the secure portal.
So I did just that. On July 25, 2021.
Well I left it in Ollo Card Services Dispute departments hand and awaited their response. More than a month passed by with no response and no credit to my account. So I called Ollo Card Services, Dispute department on August 26, 2021 to see what was transpiring with my claim. To my surprise they had received the documents (for the second time mind you) on July 26, 2021 but did nothing!
At this point I asked the representative from the Dispute department what had occurred and he could not give me an answer. I requested to speak to a Manager or Supervisor of the Dispute department, and after waiting more than 20 minutes was told none was available and if I would like to give my number they would contact me in 2-3 business days .
This is so wrong! Did they even review the documents when the received them on both occasions through the secure portal at ollocard.com/upload?
This is just another example of how Ollo Card services kowtows to the big the big businesses like Ebay, and screw the consumer. Doesn't Ollo Card services realize that if it wasn't for their cardholders/users that they wouldn't be able to charge the 3-5% service charge they charge the retailers every time a purchase is made with their CARD?!
Just a bunch of crooks, who screw the little guy.
Desired outcome: Credit applied to my account plus something to compensate me for my time and trouble.
