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On 7/13/2026 when I went to make my payment there was a service offered to check for less expensive insurance, Matic. I called and agreed to change policies but when they sent the policy for my signature it was incorrect but no one knew how to help me and i spent hours on the phone and computer trying to get it cancelled. I signed a document that was supposed to cancel the policy with Universal but yesterday they billed my account for $1447.00. I want to stay with the company i was with which is Cincinnati Insurance. Both Universal and Matic have provided horrific customer service.
Country of complaint: United States
Claimed loss: $1447.00
Desired outcome: I want to stay with my current Cincinnati Insurance and be refunded the $1447.00
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