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I got a 3 days free membership to matheo.pro. At the end of 3 days, I immediately remembered to cancel and started the cancellation process. but they want a novel as long as a survey until I cancel it and I don't know if it's canceled or not, I asked for a refund and they don't return. Fraud all the way. Even Amazon gives immediate cancellation and refund.
Country of complaint: United States
Omg same here! They took my money even after already told to cancel my subscription. Gonna block my bank account.
The same problem! I have no idea how to cancel the subscription, because they didn’t send any messages to my email and i’ve just closed access to online purchases😩😩
Same hmm
Did you manage to get your money back?
Do you guys know how to get a refund and cancel the subscription? It's really urgent for me. HELP
Even their emails are closed. What to do?
I sent them an email asking them to close two days ago. Did not get a response back. Just got an alert from my bank of possible fraudulent charges to my credit card for $74. I had paid them $10 on June 10 and never even got an answer to my math question! I'm gonna sue the [censored] out of them.
i’m literally going through this right now. i did pay for the $0.99 subscription… but then was charged $74, when i emailed them about a refund and terminating my account, they did terminate the account but charged me $9.99 AGAIN! when i demanded to know what the charge was and a refund, they wanted to know why i wanted a refund and we’re all like “you made these transactions” OKAY let me see a receipt then. i’m scared now that they have my card info they will keep doing it, so i reported my card as stolen and am in the process of disputing these transactions as fraudulent. so stressful for no reason, will never use any [censored] like this again.
The exact same thing over here. They won’t give me back my money. $74 for what? What the [censored] if I know.
spam this email matheo.pro@supporthelpservice.zendesk.com
but not one or two spam them with at least 10-20 mails a day, that’s what I did and they answered me. they said they “cancelled my subscription but they can’t get a refund” but I will continue to spam.
so yeah, spam them they answer.
Did it work ? İ also spammed them but no use
I got my refund. I also got charged for the $74. Unfortunately, I believe that the only way to get your money back is if you paid through paypal which is what I did. You may also be able to do with if you paid with a credit card, but if you paid with a debit card you are out of luck.