Maggie McFly — Maggie McFly has no concept of &customer service& at all!
I am writing to tell you how badly we felt we were treated. We(I and my wife) went to Maggie McFly restaurant, located in Middlebury, CT on a Saturday night, April 7th, 2007. As we were situated and placed an order of Filet Minon (Steak) and Soups, we noticed that we didn’t get the bread that normally comes out with drinks that we ordered(Sparkling water and normal water). After waiting about 20 minutes, I had to call other waitress, who had our waitress to bring the basket of bread because our waitress wasn’t available. After she brought the bread with a brief sentence of “That was my fault”, it took another 30 minutes or so before the steak came out by another waitress.
This is where we got angry because our soups didn’t even come out at all. Without touching the steak, we called our waitress and said, “our soup didn’t come out and because we waited so long and the food wasn’t served the way it is supposed to, our mood has gone, therefore we are leaving, for which our waitress responded, “I am sorry, the soup is my mistake too. Is there something I can do? And we replied “No, we just want to leave. Our day has been ruined.” Then she took the plate of steak and disappeared without saying where she is going (she didn’t say she is going to bring manager. She just took the plate and went away).
Once she disappears, we got up and simply walked out the restaurant. As I about to leave the parking lot, I saw two managers coming out, seemingly looking for us. Because I thought they came out to apologize, I honked at them to notify where we are because it was dark and very busy with cars coming in and going out. As I rolled the window, however, they (two male managers) were raising their voice, saying we are running away not to pay for the food. They said they would have treated the soup on house but we should have paid for the steak that were brought out already and the bottle of sparking water.
It is common sense that we don’t go to restaurant on a Saturday night to order food and run away. Nobody would do that. (If someone does, then they would have eaten first. We didn't even touch any utensil because we were so upset). I know they were saying this because they were mad at us not taking the food. They kept saying we can't change our mind once the order has been placed. yeah right, I would agree if our mood has changed due to our personal reason, like family matter, etc. Then we would love to pay for whatever we order. However it was them, their poor service that made us change our mind. We can't just stuff our stomach with food simply because it came out. It has to be in the right mood for us to eat food. If somehow that mood has been damaged by restaurant, then they can't blame customer for not taking food because they made the mistake. Their poorly trained waitress is part of their responsibility.
They don’t think about what made us so disappointed to walk away from their restaurant. They don’t consider our ruined mood. If they came out to say an apology, we would have felt better and at least get back to this restaurant next time. Instead, we are extremely upset about the way we were treated there and decided not to go again. Further, we will spread how we were treated whenever we get to speak to people around us. Restaurant is in the service business. Once people gets ticked off, it will get snow-ball through the word of mouth and will come back to restaurant.
This restaurant has no concept of "customer service" at all. So bad...
Here is the address:
6 Woodside Ave