Lucy in the Sky review: Terrible customer service, charged acct, still no dress.

BEWARE! HOMECOMING NIGHTMARE! If I could give them zero stars I would. I ordered a dress the beginning of aug. Email said the dress would ship sept 12th, it was on back order. 12th came and went never heard boo. I reached out, now the dress wasn't going to ship until Sept 29th. No one contacted me to let me know (I needed the dress for the 22nd). I was told if I wanted to wait until after 29th they would give me a 25% discount otherwise I could cancel my order. I cancelled and ordered another dress which they assured me would ship that day and be here in time. It is now sept 18th. Fed ex said it has been sitting at their facility for 3 days, I should contact Lucy in the sky to have them escalate it. Lucy in the sky says contact fed ex and if you don't receive by 21st. I said I need for 22nd so my daughter ends up with no dress for homecoming? I ordered way back beginning of august! They have no customer service number and the people monitoring the chats don't give a crap. Worst experience ever. They have no problem taking my money, but delivery the product is an entirely different story. NEVER AGAIN!