The complaint has been investigated and
resolved to the customer's satisfaction
Frost BankFraudulent banking practice

I am an American living in China offering international exporting services. We shipped three containers of goods worth over $186, 000 to our customer on the terms of DP which means our bank sends the documents that are required by the buyer in order to clear the goods in the United States to the customers bank and they take responsibility of getting payment from the customer before they hand over the documents. This is a very common and acceptable way to insure the customer will pay for the goods before they take position of them. The banker at Frost Bank gave the documents to the customer without payment and they took possession of the goods without payment. Shortly later the customer went bankrupt we never received the payment. This is an illegal use of a financial instrument and we sued Frost Bank in China and won the case but Frost Bank does not acknowledge the China courts so they did nothing. We have hired lawyers to try and get our money and Frost bank keeps maneuvering so they can delay the whole process which keeps costing us money. They are using every legal means to keep from paying us our money which they clearly owe us. Now if we take them to court we will probably spend upwards of $100, 000 in legal fees, and then they will most likely try to settle for a lesser amount so we really will end up with nothing. I know this sounds impossible for a bank to get away with thisbut so far they are. I am now thinking of organizing a picket in front of their banks to tell people what they did to me, and how they dont care when they break the law.


  • Ji
    JimmieN45 Jul 23, 2015

    I am currently the Dependent Administrator of my Mother's Estate. She banked with Summit before turning into Frost for over 20 years. My problem is that my Mother's bank account was compromised by forgery, that was committed by my brother, William Heath Norris. Starting with 1634 for 300.00, forged/2/25/14. 300.00 on 4/7/14, forged. 1676, 300.00, forged on 4/7/14. 300.00 on 4/08/14, forged. 500.00 #1679 for 500.00 forged, 1680 forged for 300.00 on 4/17/14. on 4/18/14 300.00 forged #1680. 500.00 forged on 4/11/14 #1677, and 300.00 forged on 1/30/14 #1634. I am totaling a figure of 12, 175.00 of forged checks that you'll allowed to to be processed while my Mother was either in the hospital on several occasions, and others that were not even questioned. I would like this matter resolved as soon as possible because all the transactions listed above are unauthorized and were not even close to being acceptable for payment. I would like for you investigate the checks in question and the money given away to be returned into a cashier's check made payable to Jimmie R. Norris II, Dependent Administrator of the Estate of Betty Thurleen Norris. 5713 Fursman Avenue Fort Worth, Tx. 76114. Thank you for your cooperation in this matter. While my mother was sedated with morphine, you can see that there were approximately 5125.00 checks written to him. As long as she wrote the ones to him there is nothing I can do, but the checks he forged and stole I am seeking the return of funds for all financial instruments that were cashed at your Frost location on Camp Bowie. This is truly a slap in the face to know that when my mother was sick and all the years she banked there, you'll couldn't protect her money no better than you did. Your attention to this matter would be asked to be taken serious and prosecute the person or persons responsible for such poor business to an elderly lady who thought you'll would prevent this sort of thing from happening. Thank you, Jimmie R. Norris II Dependent Administrator.

    0 Votes
  • Ka
    KarmaPolice76 Mar 19, 2015

    They have wolf pack like lawyers. If you own them any money, no matter how little, they will come at you hard. they are basically ruining my friends life. they blur the lines of.harassment and intimidation. I can't get into the whole story but it is almost unimaginable the lengths they will go to screw you over. I'm glad they're not my bank and I will warn anyone I can to.not bank with them. Purely evil.

    0 Votes

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