The complaint has been investigated and
resolved to the customer's satisfactionResolved Frost Bank — Fraudulent banking practice
resolved to the customer's satisfaction
I am an American living in China offering international exporting services. We shipped three containers of goods worth over $186, 000 to our customer on the terms of DP which means our bank sends the documents that are required by the buyer in order to clear the goods in the United States to the customers bank and they take responsibility of getting payment from the customer before they hand over the documents. This is a very common and acceptable way to insure the customer will pay for the goods before they take position of them. The banker at Frost Bank gave the documents to the customer without payment and they took possession of the goods without payment. Shortly later the customer went bankrupt we never received the payment. This is an illegal use of a financial instrument and we sued Frost Bank in China and won the case but Frost Bank does not acknowledge the China courts so they did nothing. We have hired lawyers to try and get our money and Frost bank keeps maneuvering so they can delay the whole process which keeps costing us money. They are using every legal means to keep from paying us our money which they clearly owe us. Now if we take them to court we will probably spend upwards of $100, 000 in legal fees, and then they will most likely try to settle for a lesser amount so we really will end up with nothing. I know this sounds impossible for a bank to get away with thisbut so far they are. I am now thinking of organizing a picket in front of their banks to tell people what they did to me, and how they dont care when they break the law.