The complaint has been investigated and
resolved to the customer's satisfactionResolved Durban Central Panel Beater — Awful company
resolved to the customer's satisfaction
I will base this matter from my personal experience so that consumers can get a clear picture of how these people operate. Durban Central Panel Beaters are recognized as one of the biggest panel beaters in KZN which is quiet surprising judging from the service they offer.
On the 26th December 2008 I had a car accident of which my car was towed from the accident scene to them. My car was with them for 1 month without any attention, only when I phoned to inquire about the progress they told me they’re still waiting for the respond from the suppliers to give them a feedback (1 month).
Second month they then decided to look abroad and it took two weeks for the parts to arrive and all of this is happening without me being informed. They then started to work with my car and discovered there were other several parts that are still short and took time to locate them again. At some instances they when they transporting parts they come up with stories like the parts got burn on their way or they ordered wrong arts.
Basically my car took four months to be repaired and they got lots and lots of stories. When they are used to you voice when you call they’ll hang up or put you on hold forever. When you ask from other panel beaters they told me that the job should have taken maximum of 1 month to finish regardless of parts being available within the boarders or not.