Deep Blue Debit Account review: Will not activate tax refund debit card

my daughters tax refund was sent to beep blue debit card company; she was incarcerated in February of this year and cannot activate the card from there I ask an attorney for advice he told me that I would need a notarized power of attorney from her stating that they should release the refund to me for her. that is what I did then contacting the deep blue card company I was told to send all documents to their legal department for approval within 7 to 10 business days they received the paperwork on April 4, 2025, it is now April 21. I just spoke to the deep blue company and got the usual run around then was put on hold for the past hour and no one will help me. my daughter has an 8-year-old son who I am caring for she and he needs the benefit of her tax return. for financial necessities I do not know where to turn I did and followed the company's instructions to the letter and still they will not help me any assistance would be gratefully appreciated Thank You Robert.