My experiences with Heritage Point and Arnel Management Company:
-Noisy complex: It is right by freeway 5. The windows had to slide to shut at night, or I was unable to get sleep. The neighbor made loudly music, talking, laughing and yelling almost every Friday night from about 10pm till next day 3-4am. This made me to stay away from my apartment every Friday night and came back Sunday. There was no use to complain to the office.
-Parking horrible: When everyone is home at night after 7pm or later, no space for the parking.
-Non-safety complex: My sister van’s two tail lights were broken twice during one week by someone either at night or at early morning. I filed two police reports. I spent several hundreds to fix them. The Irvine police department often left messages on my answering machine such as someone’s car window was broken and valuable stuff was stolen by vandalism, or someone left garage door open and lost all stuff inside right by Topeka and so on. The lock of the gate to 99 ranch market shopping center was broken constantly.
-Water bill: Pacific Water and Power (PWP) is not a water utility company. This is a bookkeeping company and likely affiliated with Arnel. I wonder that the monthly bill is fair and reasonable. I might be overcharged. When I quit the lease, they charged me the last month bill even I already paid it in advance.
-Luxury apartment living and cheaper rent? My apartment was an older model with ancient stove and oven in which rusty at the bottom of stove and oven. The cabinets were worn- out at edges. The years old carpet was worn-out at edges and bad smell. Comparing with Irvine Company’s apartment complex, they give you a remodeled apartment including new stove, oven, dishwasher and refrigerator with little more expensive rent, but it is worth.
-Early termination of lease clause: They don’t have “Early termination of lease clause”. Once you break out the lease early, THIS WILL BE A NIGHTMARE TO YOU. Arnel chases you for the rest of months. They are GREEDY AND TRICKY. What they want is your MONEY, MONEY AND MONEY AS MUCH AS POSSIBLE. AND YOU HAVE TO HIRE A LAWYER TO FIGHT BACK. IT IS WASTE YOUR TIME AND MONEY.
-Security Deposit Returned? Don’t bother to clean up your apartment at you own expense. Arnel finds the ways to eat all your Security Deposit, once you quit the lease. You got zero dollars back.
-On-Site staffs keep changing: They keep changing about on-site 6 to 7 managers during my residence. They won’t keep whatever they said to you because Arnel won’t authorize them to do so. Initially, the manager wanted to give me a discount of $100/month for 6 months. But when I went to the office and ready to sign the lease, they refused it because their Corp Office (Arnel) won’t take it. They would get fired if I kept asking for it.
Prior to sign a lease with one of Arnel’s complex, please review all the complaints on the websites, or you will get regret. BE SMART AND THINK HARD, if Heritage Point/ Arnel have good reputations, NO ONE NEEDS TO SUBMIT COMPLAINTS TO THE WEBSITES AND ATTORNEY GENERAL OFFICE IN SACRAMENTO.