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Here is the deal with Clearlink: It's growing like crazy, it's very result-oriented, and as such, it's a really fast, flexible, and dynamic place to work. It's not a place for complacency. It's a place for achievement, and growth, and learning, so you have to be on top of your game. And what's more, Clearlink really takes care of its employees, which is nice. Good pay, free healthcare, vacations, unique experiences. But you've got to show up ready to add value. Go Clearlink.
The complaint has been investigated and resolved to the customer’s satisfaction.
It's a terrible place to work. Deceitful and immoral sales practices in use daily. Having sale associates add on other services without the customer's consent or desire (My Tech Help) and pitching Dish television service to everyone regardless of what they want or called in for is unethical and causes confusion and additional work for the customer a month later when they get their bills.
Thank you, previous poster. My daughter and I just wasted 40 minutes on the phone with My Tech Help, screaming at each other (us and My Tech Help) as to whose fault is was as to why we initially got and keep getting charged that $9.99 fee per month. The billing department told us my daughter must have authorized the charges when she ordered a router through Time Warner, which of course she never did. We were told we would not get our money back because My Tech Help is a third party company and they could do nothing to verify if the consent was given or not. Shame on the mother company listed at the top of this page! Scamming innocent consumers and taking hard earned money with no recourse for reimbursement. Thank you for letting me vent here. And people, carefully check your credit card statements each month. My daughter is a grad student and does not live with me (I get the bill) and so we did not discover this until 6 months after the charges started. I misunderstood how the charge for the router worked so it wasn't until she came home for Christmas break and we looked over the bill we discovered how we were taken advantage of. And of course, My Help Tech tried to make us look like the idiots for not cancelling sooner. I hope no one else has to go through the hassle we did. I've reported this to my credit card company.
In a 9 month span I've seen 6 training classes of 20+ hired in which 2-3 people in each group actually retained the job. I've seen 11 terminated for frivolous reasons, 8 withing a three week period of my employment. Many of those were long term reps who produced great sales numbers and call quality on a consistent basis. seen 5 leave for unethical practices, and treatment. There are many unethical practices that take place that are encouraged by the upper management of the sales department. Sales reps are required to push phone and tv with internet, regardless as to whether or not the customer states internet only. Reps are encourage, almost forced to sell land line phones with internet service after pitching phone internet and TV service. Also required to try to attach home security systems. The Tech service that is attached to most orders is "@ease"
it's a service that you get most the benefits to, regardless as to whether you pay for the service or not. when customer want to call back, or back out of the service offer, reps have to try to hook and reel the customer with a "Tentative Order Pitch" Credit check still has to be run, and order is actually scheduled as any other.
Commission is based of three stats RPC (Revenue per call) which the company receives a greater majority of unsellable calls such as customer service, and out of service area calls. Then it's RPH (Revenue per hour) this is how much rev you bring in within the week, divided by the hours worked. Once you are placed in a tier scale from 1-5 your over all commission is based off over all weekly rev and tier placement. the RPC ranking is a huge wrench in the gears of the commission scale, as no one person can control the type of calls they have to answer.
Attendance policy. 6 point system that resets twice a year, late 10 minutes .25, missed time with doctors note 1-1.5 for first day missed, the remaining excused by doctors note, call in with out doctors note 1-2 points. No call no show 2 points. Weekends, holidays, day after holiday, and Mondays points double. Most of this is simi reasonable, but the 10 minutes late points. 20-30 minutes would be reasonable. Reps who are favorites of the management seem to get a point pass. I saw people fired for 6 point, and knew of several well over 8 points. Not to mention the company has not been capable of tracking employee points correctly company wide.
Scheduling time off with the work force management department was impossible.
Did not matter if it was a death in the family, illness, or vacation time. most common response was "be here or take points"
After expressing a degree of dissatisfaction to my sales coach about some of these policies (who was newly appointed, and ill qualified), I was taken into a room with another sales coach where my coach tried to force me to make a decision, on spot to quit. the following day I was terminated being told I was over points with the attendance policy.
All around, as a consumer, or when looking for an employer, I would steer clear of Clearlink (US Bundles)