All County Towing — customer service

I was at your office to pick up my vehicle that was toll on may 23, 2019. I was there in the morning and back around 1245. The lady that attended to me was so rude and nasty. I left there so hurt. The site claim to video and audio record transaction. Please review and correct. It's not a good thing to have your car toll, a bad attendant makes it even worse
Suggestions:
Please inform your clients when they call that the person whose name is on the car registration has to be the one to pick up the car and also that the credit card for payment must be in the registered owner's name. This will help prevent multiple trips and frustrations.