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Zaxby's Customer Care Service

Zaxby’s Franchising Inc.

4805 Flat Shoals Pkwy
United States - 30034-5206

Customer Support Phone Numbers

+1 706 754 1122 53 14
+1 706 754 1302 2 0

Zaxby's Complaints & Reviews

Zaxby's / Chicken/french fries/customer service

Becky1213 on Sep 17, 2016
I went to your store on Sanford, NC on Sept 17, 2016.. I ordered a number 6, when it made it out to my table the chicken was so cold, that your plastic ware would not cut out, the fries were salty as ever. So I took my food back to the counter and explained what the problem was, at which...

Zaxby's - Tennessee, Clarksville / Food and portions

Holly Roussell on Sep 14, 2016
I purchased 5 piece strip and 3 of the pieces were burned :( and I purchased the new pasta salad which I got two days ago as well and love it, however in saying that this time I got an extremely small cup with literally 3 bits in it, and you also have taken away the Zen Zalad that I...

Zaxby's - Georgia, Cumming / Poor service, food quality bad, dirty restaurant

Mike Kantor on Sep 2, 2016
I visit this particular store every week, some times twice. I have never had a problem at this location. Today I went in and there was a line going all the way around the store. The store was not clean and the floor needed to be mopped around the drink section. Very dangerous. After...

Zaxby's - Florida, Lynn Haven / Management

Concernedparent123 on Aug 17, 2016
This is my 16 year old son's first place of employment and was hired during the summer time to make some money while out of school. At first he enjoyed his job, always going above and beyond as an employee, a hard worker. After a few weeks, I noticed that they were giving him more hour...

Zaxby's - Alabama, Athens / Got order wrong multiple times and rude employees

Rktitan on Jul 27, 2016
I went to the Zaxby's off HWY 72, and three times in a row they got my sandwich wrong (I get my chicken finder sandwich plain). After the 3rd time I took the sandwich back up there, the cashier proceeded to say it was my fault and claimed that I did not say I wanted the sandwich plain...

Zaxby's / Service and Quality of the food

Rebekah Justis on Jul 10, 2016
We went today to the Zaxby's located in Greeneville Tn. When ordered 3 things, #10 Cajun sand which meal, #1 chicken strip meal buffalo style with tongue torch, and 10 price strips same as the #1. We had to repeat our order 2 times and we got our food handed to us sideways in the bag...

Zaxby's / Service

Tonya McAdoo on Jul 1, 2016
I went to Zaxby's located at 1657 New Garden Rd, Greensboro, NC 27410. Phone:(336) 854-0415...Hours: Open today · 10:30AM–11PM. On Monday 6/20/2016 at 7:40pm. I went thru the drive thru. Place my order of a salad and 3 oatmeal raisin cookies heated. The girl at the drive thru did not acknowledge...

Zaxbys - South Carolina, Orangeburg / Management and coworker

Voice2016 on Jun 17, 2016
The zaxbys I work at has a lack of management and bad communication. One specific co worker blew up on me because I got the orders mixed up when I was simply trying to help bag it and it's not like I had a headset on too and then on top of that she never communicated with me. Then the...

Zaxby's - Georgia, Cleveland / Fired for no reason

Babs Bowen on Jun 7, 2016
My daughter who is 16 years old got her first job working at Zaxby's in Cleveland Georgia.She loved working, she went to work everyday and talked about work all the time, she made friends there and even gave them two referrals that still work there.She was asked to train the new girls, and...

Zaxby's - Georgia, Bainbridge / Management

mcedward on May 25, 2016
I want to complain that enough kudos are not given to Zaxby managers who go up and beyond the call of duty. My 87 yr old father who still drives became lost in the backroads of Georgia. He finally stopped at a gas station and a Zaxby manager noticed him. The manager asked my father if he...

Zaxby's - Georgia, Atlanta / Bigoted manager

Zaxtransboi on May 19, 2016
I work at zaxbys in Atlanta and yesterday one of the managers was saying some very troubling things. While working she decided to have a conversation about transgender bathroom's. Although I said could we please not she continued to egg on the conversation. She proceeded to say that...

Zaxby's - South Carolina, Manning / Unethical behavior

Concerned Sister 2 on May 2, 2016
On 5/2/16, my sister was a victim of work place bullying by her manager. in store 58401 store. My sister is recovering from a blood clot that traveled from her right leg to her lungs. Her physician has her on a restricted work schedule of four hours and non strenuous activities. She i...

Zaxby's / Terrible and rude manager.

Anonymous Person55 on Apr 29, 2016
There is a manager that works there who is very rude to me. I am fairly new and instead of trying to train on how to do my job better she has constantly been rude and snappy with me when I make mistakes such as getting a sauce wrong. She also seemed to accuse me of stealing money even...

Zaxby's - Alabama, Cullman / Management

StacyH79 on Feb 29, 2016
Hello!! I'm a former employee of Zaxbys on hwy 157 in Cullman, AL. I was hired before the store opened. I worked 3 days when the store opened & on Sunday I had called to get my schedule bc i was off that weekend, so when i called, they informed me they had to let me go due to "performance...

Zaxby's - Alabama, Tuscaloosa / Fried House Salad

Reviewer71808 on Feb 13, 2016
I get a fried house salad from Zaxby's at least once a week. I just recently noticed the receipt says it's suppose to come with 4 chicken fingers. I've never had 4 on my salad. Maybe 2- 2.5. It's sad that I'm paying my money for something and I'm given le...

Zaxby's - Louisiana, Zachary / Food poisoning from boneless wings

Reviewer30961 on Feb 9, 2016
On Sunday, January 24th, my mother and I stopped by for some lunch after church. It is personally not my favorite place to eat but it was okay. Since my youngest daughter was at home, I ordered her some boneless wings to take to her at the house. Later that evening, she became violently ill...

Zaxbys - Florida, Ocala / On line ordering

summerglen on Feb 4, 2016
On 02/04/2016 at 7 PM I attempted to place a on line order. After making my selections I entered my credit card number. Placed my order and received a reply, " there is a problem please call 352-347-5775. This Zabys is located on County Road 484, Ocala, Florida 34473. I called the store...

Zaxby's - North Carolina, Concord / Management

Reviewer29490 on Jan 9, 2016
When I walk in at 5pm, I see a new manager. She was yelling at her employees, and pushing/bossing them to do other things. Ironically, this was only happening to me, not anyone else. My new general manager (GM as we call them) does the same thing. The date is 1/8/16. At my store, we like...

Zaxby's - Tennessee, Chattanooga / Customer service

Reviewer54258 on Dec 28, 2015
first of all, I love Zaxbys, well I did. I usually go to Zaxbys to eat before work and one day I was in the drive thru as usual and order the #6. Well when I got to the window, this girl is like "oh it'll be like 5 minutes" in like a rude ghetto voice. And she's like "you're going to have...

Zaxby's - South Carolina, Spartanburg / No hours for three weeks and then was taken off of schedule without notification

Theodor Wagner on Nov 22, 2015
My name is Theo. I was hired in July and worked about 28 hours a week. I worked 28 hours a week in the summer, but my hours reduced when I went back to school. I worked about 10-14 hours a week but one day when I called in I was told that I did not have any hours. I was told that I was not...

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