Bob Evans’s earns a 1.1-star rating from 602 reviews, showing that the majority of diners are dissatisfied with their meals.
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So this is what happened in Lakeland Fl on South Florida Ave with Bob Evans
I received an order last night, Saturday August 31. About 5pm. When I opened the order the soup had spilled all over the rest of contents in bag. I CONTACTED DORR DASH and they refunded $5 out of a $45 order. They knew they were wrong or they wouldn't have refunded. The whole meal was ruined as I had vegan eating with me the Chicken soup spilled and soaked the rolls and the mashed potatoes were full of chicken soup. The rest of the meal had soup on it. But door dash said too bad. So I spent $45 and got refunded $5 and had a horrible soup drenched meal.
Response from the owner 26 minutes ago
We're disappointed to hear about your recent experience with your order. It's certainly not the standard we aim for and we understand your frustration. We would like to look into this further for you. Please reach out to our Guest Relations at https://www.bobevans.com/contact.
So I go to that site and this is what I got:
Not Found :(
We're sorry, but the page you've requested cannot be found.
Return to the homepage
Just in case any body is actually listening at headquarters or somewhere my email is [protected]@gmail.com this was a toral rip off for $45!
Recommendation: NEVER EVER ORDER FROM BOB EV ANS ON SOUTH FLORIDA AVE IN LAKELAND, FL
Bob Evans - While the cat's away, the mice will play!
Drove past your Columbia City Indiana location at 4:00pm Sunday 6/2/24, zero customers. Wife, father-in-law and I arrived back at 4:27pm 6/2/24. As we pulled into the facility there were 5 employees behind the building chatting and smoking, still zero customers. They all came inside upon our arrival, we were seated on east side of restaurant. I believe 6/7...
Read full review of Bob EvansChange needed
We love your mashed potatoes, but we do not eat all of it in one sitting. It would be nice if you included a cover on the container. I know I can put it in a tupper ware, but I'm lazy and the extra washing is a pain. We work hard and a little extra time with the kids is nice. It is just an idea.
Thanks for the great potatoes. The Mac and Cheese is not as good, but it is ok.
Thanks again
Banana bread
I ordered banana bread with my meal. The slices of the bread were downsized by 25%. When I asked our waiter why they were so small she said it’s the new size. They were also very dry. We bought a loaf to bring home and it was the same thing, very dry, not very good, all the butter in the world couldn’t change it. Coffee is now $3.00 for a small cup. These types of changes won’t bring us back anytime soon.
Recommendation: Forget the coffee and banana bread
A great Store Manager
The Manager at 8020 US Hwy 42 * Florence, KY. 41042 that goes by the name Jack but his full name is John Robertson. We have been going to this Store for several years and by fare he is the best Manager yet. He is hard working and pitches in when things get busy! Every one that works with him are a lot happier and appreciate him, as we do.
Please don't ship him off to some other store and give us another bad or so-so manager as we have had in the past.
Recommendation: This Store is one of the best. And the Pot-Roast -Hash Skillit is my favorite
Keep up the good work!
Excellent employee!
I would like to let the corporate offices of Bob Evans know what a kind, dedicated employee you have at our North Olmsted, Ohio location. His name is "Isaac" and he handles the front counter with grace and efficiency. He even knows his regulars by name and what they order for carryout. I worked in customer service at FedEx for twenty-three years and have a good eye for exceptional service. He goes beyond and above in his approach to everyone who comes through the door. May you reward him with the recognition and financial reward he deserves.
PS: You need a better sign out front so people can see you're in the neighborhood.
Muskegon Michigan
Food, rubbery, tasteless, cold food. It was even edible.. through it in garbage..do not order from this store.
MUSKEGON
1721 Sternberg Rd, Muskegon, MI 49444
[protected]
Order # [protected]
Customer Name: Philippa Bunten
Customer Email: [protected]@gmail.com
Customer Contact Number: [protected]
Custom fields:
Payment Method: Credit Card Mastercard x-4885 - $44.04
ORDER FOR DELIVERY (Estimated Delivery Time)
Order scheduled for delivery at 6:21 PM, TODAY (THURSDAY, 12/28/2023)
Deliver To:
3270 Roosevelt Rd K9
Muskegon
[protected]
Instructions: Tiffinywoods apartments building
Delivery Tracking:
Refer to the link provided to get the latest updates on your delivery, including the delivery provider assigned to your order.
Claimed loss: Food was awful
Desired outcome: Money back
Recommendation: Do not order from this store.. substandard food
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Waitress brought item and I told her it was incorrect item but I took it as I didn't have time to wait another 25 minutes for correct item. She said she would adjust bill but never did.
I love Bob Evan’s food, but was very disappointed when I went into Amherst location and placed an order of 2 large salads. Both exactly the same, with some special instructions, no blue cheese, and rolls. To my disappointment both had blue cheese and both were given biscuits.
Bob Evans Complaints 595
Good morning: a complaint about not being able to make a reservation.
I called your restaurant yesterday October 2nd 2024 located at 8051 Ritchie Hwy, Pasadena Md [protected]) requesting a reservation for tonight October 3rd for 12 people at 5PM. Was told that they don't take reservations and that if there is room, they may be able to seat us together. I know that there are two rooms that have accommodations for larger seating. The person I talked to was RUDE. I have to put something personal here. My husband passed two weeks ago, and October 3rd would have been his 85th Birthday. We wanted to get together to celebrate him tonight.
Sincerely yours,
Desired outcome: would like to have all of us seated together
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Take out cranberry pecan chicken salad
September 16, 2024 approximately 4 pm. Ordered a cranberry chicken salad to pick up from take out. Got home (30 miles away) and the spinach was so old it was slimy and tasted so bitter it couldn't be eaten. There were imitation bacon bits in it instead of real bacon and only about 4 strips of chicken that even that was so tough I spit it out.
For the price of restaurant food nowadays, I expect to at least get something decent that I paid for.
This was at the Traverse City Michigan Bob Evans, which we frequent quite often when going to TC.
Desired outcome: I would like a coupon for a free meal.
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It’s disappointing to hear about your experience with the cranberry chicken salad from Bob Evans, especially after making a 30-mile trip. With slimy spinach, imitation bacon bits, and tough chicken, it’s clear the quality fell far below what you’d expect—especially for the price of restaurant food nowadays. It sounds like Bob Evans needs to take a closer look at what’s coming out of their kitchen. Hopefully, they address this issue so your next visit isn’t a repeat of this experience.
Terrible quality of food.
We ordered breakfast at 1130 am. I ordered eggs, gravy, potatoes well done, wife ordered potatoes, toast, bacon.
We recieved our meals, potatoes were mushy and terrible. Bacon not done, gravy a dark color. Server never came back with the rest of our order. We got up and went to pay and she ask how was our food. I replied, "terrible ". They did nothing to make it right. Then charged me 32.64. I think that we were cheated out of a good breakfast.
Restaurant #135
Claimed loss: $32.64.
Desired outcome: Refund.
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Food was horrible and restaurant was filthy
Bob Evans in Logansport, Indiana was Filthy. Can't believe the health department hasn't shut them down. Food was horrible. Tasted funny, Manager (GM Terry) refused to come out of office and talk to us about our issues. Saw her look a couple of times to see if we were still sitting at our table. No other Assistant Manager came over to help either. Someone...
Read full review of Bob EvansService
I arrived at Bob Evans on 3/6/2024 at 1:20 The place was pretty empty For what ever reason I did not get seated until 2:00 It took from 2:00 until 3:00 to get the food and my order was incorrect and had to be sent back.. I asked to speak to the manager and was told there was not one available The lady checking me out did take $5.00 off. About a week later I was visiting friends who live in that area and was told This location is the worst
The location was 13875 Cedar RD South Euclid Ohio 44118 I travel alot for my job and will never eat at Bob Evans again
Desired outcome: I feel this restaurants needs new management and staff
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Mashed Cauliflower side dish
Hello, I have been buying your Mashed cauliflower Parmesan & chives & roast garlic side dishes for at least a couple of years now. During that time I have encountered inconsistent thickness from time to time. However, today was absolutely the worst! I purchase 2 parmesan & chives yesterday, opened it today and it is LITERALLY SOUP! I was shocked at how bad...
Read full review of Bob EvansService at Bridgeton Location in Saint Louis, MO.
I was a dine in customer on 2/20/2024 at your restaurant in Bridgeton MO. As I was dining, I noticed a worker that was dressed very inappropriately. His pants were sagging below his buttocks. When I brought his unsanitary appearance, while I was trying to enjoy my meal, to management's attention, and he seemed not to have a problem with the way his employee...
Read full review of Bob EvansSausage gravy
I’m not sure what your cooks are doing at the Bob Evans in Johnson City Tennessee but the sausage gravy is a brown color instead of a milky color and it doesn’t taste like real sausage gravy. And when you leave it in the fridge overnight it separates and water is very evident and the gravy turns very thin instead of thickening like normal gravy doe...
Read full review of Bob EvansService
I am complaining about the service Victoria gave today 2-1-2024. I waited outside for a half hour for my food. When I brought it to her attention she just gave me a dirty look and mumbled something. I have never had a Bob Evan’s employee be so rude and disrespectful. I hope that you bring this to her attention. I do enjoy the food at your restaurant...
Read full review of Bob EvansCarry out order
I called in an order to the Calcutta location at 4:54 pm for a total of 96. And change for delivery to my home… again for the third time I did not get my whole order… I haven’t ordered for a very long time because every time I do and get the order there is something missing. I get the excuse every time that “there’s a lot of new young kids”, I understand...
Read full review of Bob Evansno Service
I was at the Bob Evans on 3211 Arlington Ridge E Akron, Ohio 44312 On Saturday January 6, 2024 at 2:00 P.M.
I was seated in a booth by the Hostess
so I sat and was looking a menu but also waiting for a waitress to come and take my Beverage order Another party of 3 to 4 adults or 3 adults and 1 child was sat in the booth to the left of me, I saw that they received their beverage order before i did .
So after sitting there for 8-12 minutes and STILL NO SERVICE i decided to get up and leave
I should set this before me getting up an leaving THAT ALL THE WAITRESSES SAW E SITTING THERE AND NO ONE EVERONE EVER WAITED ON ME,
I am about to complain to an government that can order Bob Evens to close this restaurant because I have complained in the past about having problems with this restaurant DO NOT WANT TO but if necessary I will
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Macaroni & cheese
UPC code: [protected] Mac & Cheese Purchased 12/18/23 at Food Lion. We have been buying these refrigerator products for a long time and love them. But recently, we have noticed that they are not filled up in the package. They are at least 3/4 to 1 inch down from the top, but we still pay the same price. We have experienced the same with the Mashed...
Read full review of Bob EvansPoor service, no hoest, no clean table, poor workmanship, slopy dress code
I am really concerned to the so call regional managers that cover the springfield ohio bob even restaurants. I wonder what the training is that they receive? the store on bechtle ave in springfield ohio, workforce just sucks, THE management is unable to make the work force work, THE dress code is nasty. I watched tonight the no hosts' to knowledge that...
Read full review of Bob EvansMaple Bob Evans Sausage links
This is the third time we have bought these over the last few weeks. Everytime hoping they would taste better than the time before. Did you change the receipe:? They tasted so bad no one ate them.
My mom came and tasted one and she said they were awful. She is a chef. She asked me how long they were in the freezer. I told her I just bought them that day. She thought they were freezer burned or old.
I told her this is the third time they tasted that way..
We won't buy them anymore as they taste really bad.
Desired outcome: Change the recipe back to the original... Make them taste good again.
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Bob evans 32 oz original mashed potatoes — 2 packages
Please see the attached photo of the 32 oz package of Bob Evans Original Mashed Potatoes that I just took from my refrigerator to make for the grandchildren’s dinner—the potatoes are BROWN! I use this brand of mashed potatoes often and have never seen them spoiled before.
The photo shows the “Use By 12/15/23/KCL3” stamped on the outside sleeve. I bought 2 packages of them at Walmart 2 weeks ago—and both are brown and not usable! I don’t have the Walmart receipt, so I can’t return them to Walmart.
Would you please refund my money or replace the two packages of potatoes? I paid $5.48 for each of the two packages of mashed potatoes.
Please let me know if you need further information from me. I appreciate your help. My name and address is as follows:
Kathryn Wilcoxson
708 Rogers Drive
Freeburg IL 62243
[protected]
Claimed loss: 2 32 oz packages of Bob Evans Original Mashed Potatoes
Desired outcome: Replacement of the two packages or refund
Confidential Information Hidden: This section contains confidential information visible to verified Bob Evans representatives only. If you are affiliated with Bob Evans, please claim your business to access these details.
The ladies bathroom
Every time I eat there for the last several years the floors are dirty and sticky to walk on and the toilet bowls on the outside of the bowl down to the floor are covered in piss, dust and hair. Whoever is responsible for cleaning the toilet bowls need to clean the ENTIRE bowl inside and out. The floors need to be mopped daily with bleach and a detergent for floors to get them sanitized and clean to look at.
Read full review of Bob EvansFood
Me and my wife stopped there for the 2nd time ever to use up a gift card. I ordered the honey 2 piece chicken meal. It looked good on the menu. When I recieved it. It was dried out and almost black. I still ate most of it. I waited for the waitress to come around. She asked if I wanted a replacement. I was almost done with the other part of my meal and it...
Read full review of Bob EvansPremium farmhouse feast
We picked up the Thanksgiving meal at 4pm on Wed. 11/22 at the location on Dudley Rd., just off Tylersville Rd. in West Chester, OH, and brought it straight home. We took the rolls from their box and put them in a plastic Ziplock bag on our counter, as they felt hard. We put the rest of the food into the refrigerator. We were expecting 9 adults for dinner...
Read full review of Bob EvansHeat
I will give Bob Evans one more chance the next time I visit your restaurant on Chestnut Street in Washington Pa and try to enjoy my meal and not be cold while I’m eating, I will not go back. It’s a disgrace that it’s always to cold there every winter, we like the waitresses but it not much fun to sit there in a winter jacket trying to eat. One more time and...
Read full review of Bob EvansFood takeout from restaurants
Cried for hour becausewe live 30 minutes away , Ordered just takeout for 5 people dinner turkey and ham, ok sent my husband to pick it up, 35.00+ when he got home it was 4 tiny pieces of Ham and little handful of turkey, mind you the container were maybe 6x6 and inch tall. Very small portions enough for the kids. That is all and it was VERY VERY DRY, tried...
Read full review of Bob EvansOverview of Bob Evans complaint handling
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Bob Evans Contacts
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Bob Evans phone numbers+1 (866) 616-6464+1 (866) 616-6464Click up if you have successfully reached Bob Evans by calling +1 (866) 616-6464 phone number 8 8 users reported that they have successfully reached Bob Evans by calling +1 (866) 616-6464 phone number Click down if you have unsuccessfully reached Bob Evans by calling +1 (866) 616-6464 phone number 1 1 users reported that they have UNsuccessfully reached Bob Evans by calling +1 (866) 616-6464 phone number78%Confidence scoreCustomer Service+1 (866) 525-5214+1 (866) 525-5214Click up if you have successfully reached Bob Evans by calling +1 (866) 525-5214 phone number 0 0 users reported that they have successfully reached Bob Evans by calling +1 (866) 525-5214 phone number Click down if you have unsuccessfully reached Bob Evans by calling +1 (866) 525-5214 phone number 0 0 users reported that they have UNsuccessfully reached Bob Evans by calling +1 (866) 525-5214 phone numberEthics Hotline+1 (800) 939-2338+1 (800) 939-2338Click up if you have successfully reached Bob Evans by calling +1 (800) 939-2338 phone number 0 0 users reported that they have successfully reached Bob Evans by calling +1 (800) 939-2338 phone number Click down if you have unsuccessfully reached Bob Evans by calling +1 (800) 939-2338 phone number 0 0 users reported that they have UNsuccessfully reached Bob Evans by calling +1 (800) 939-2338 phone numberHead Office
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Bob Evans emailsbobevans_customersupport@bobevans.com100%Confidence score: 100%Support
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Bob Evans address8111 Smiths Mill Rd, New Albany, Ohio, 43054, United States
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Bob Evans social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 20, 2024
Most discussed Bob Evans complaints
a million black specks of something is in this product and it is not pepper.Recent comments about Bob Evans company
Take out cranberry pecan chicken saladOur Commitment
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