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CB Restaurants and Dining Zaxby's 1551 Nashville Rd, Franklin, KY, 42134, US
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Zaxby's
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Zaxby's

1551 Nashville Rd, Franklin, KY, 42134, US
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1 complaint
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Working hours
Mon
10:30 am - 9:30 pm
Tue
10:30 am - 9:30 pm
Wed
10:30 am - 9:30 pm
Thu
10:30 am - 9:30 pm
Fri
10:30 am - 10:00 pm
Sat
10:30 am - 10:00 pm
Sun
10:30 am - 9:30 pm
ComplaintsBoard
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1:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zaxby's - Rip off

Hello, I am a loyal customer that comes to Zaxby's often! My family loves your food, BUT, when you spend 40 to 60$ at a time most I would expect my food was worth my money.. attached is 2 pictures one of the family pack fries and 1 of my chicken bacon ranch fries that is absolutely not what it's supposed to be, I have never been served such mess for a family meal!

My location of this restaurant is getting worse and worse... I would like my whole order replaced if possible... Receipt is on my app.

Desired outcome: Replace, I emailed pictures

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