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Volkswagen Customer Care Service

Volkswagen Group

Yeomans Dr, Great Linford
Milton Keynes
England, Buckinghamshire
United Kingdom - MK145

Customer Support Phone Numbers

+44 800 333 666 2 0
Web: www.vw.com
Work days:
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM


Volkswagen Complaints & Reviews

Volkswagen / Polo vivo starting problems

nolin peter on Nov 3, 2016
I currently own a 2010 polo 1.6 .the car seems to have a problem starting on hot and humid days .upon researching and consulting other polo owners i have discovered its a common fault and vw might be aware of this but remains quiet about it and due to it beign a manufacture default don't...

Volkswagen / Damaged goods

LeshayW on Aug 30, 2016
Good day, I bought a vw polo 1. 2 tsi, my car is still under warranty, under 45000km, full service history from barons bellville cape town, the car is new, less than 2 years old!!! The car abandoned me on a highway, now the damages are no fault to my own, but i’ve been told I need to foot the...

Volkswagen / Second gear grinding - 3 years later

KymnGSmith on Aug 1, 2016
Bought a VW touran in 2013 from VW Greenstone. 8 months later I took the car back as it was grinding into 2nd gear. They said I had to take the car VW Craighall park, which I did. They kept my car and "fixed" the problem. 3 months later I had the same problem. I went straight to VW...

Volkswagen / Engine Light

Nonceba on Jul 29, 2016
Good Day. I have a VW 2013polo 1.2tdi bluemotion diesel vehicle which I bought brand new from VW Bellville Cape Town in 2013. My car has an engine light that keeps on appearing and broke down 3 times in a matter of 1 year and 3 months. On the 1st Incident, the engine appeared it was fixed...

VW Parts / Parts (Side panel)

Sanele Samuel Mtshotana on Feb 9, 2016
I have been waiting for a month now for a side panel for VW polo vivo 1.4 Conceptline GP. What happend to the old VW... I really didnt expect this from them and it is so unbelievable. lacking a sinlge panel for a month it really doesnt make sense

Volkswagen / Volkswagen CC 2012 2L

santie2 on Feb 6, 2016
We have this VW cc for 1 1/2 years now. From a year ago the car broke down 6x at VW Stellenbosch, -George (TAVCOR), -Port Elizabeth. All tree dealerships do not know what the problem is at first and then they fixed a fault and after "repairs" the same thing happens time and again. What...

Volkswagen / Bad service and no assistance

RaeesL on Jan 27, 2016
Hi I lodged 3 complaints with regards to my wife's polo she bought the car new and ever since then we had 3 issues the car has 24000km on the clock and we have had 3 issues first issue is when the car was serviced Vw the glen did not close the coolent cap which resulted in the engine...

Volkswagen Of America Inc / Volkswagen EOS sunroof exploded

Reviewer49610 on Jan 13, 2016
While driving my 2012 EOS at 45 mph on January 2, 2016 at 11:15 PM the panoramic sunroof just exploded into pieces. I immediately inspected the car. There was no evidence of any debris that impacted to the sunroof. The car did not pass under an overpass, there were no other cars in the...

Volkswagen / Vehicle

Reviewer32406 on Dec 29, 2015
I Mahlomola Ezekiel Maphaka with I'd no: 780831 53560 88, am not happy about the vehicle. I bought VW Crafter in October 2014 as brand new car. After the second service the vehicle started to give me a problem by always lighting engine light, I complained about it but even after I...

Volkswagen / Jetta 1.4 DSG

Tania Bishop on Dec 15, 2015
I have for many years been loyal customer of Volkswagen. I could only say good things. I have bought brand new Volkswagen and second hand...but now I feel I have lost all faith in Volkswagen. As a single Mom I have not been able to use my vehicle for the past year and thanks to my parent...

Volkswagen / Product and service

Tania Bishop on Dec 15, 2015
I have for many years been loyal customer of Volkswagen. I could only say good things. I have bought brand new Volkswagen and second hand...but now I feel I have lost all faith in Volkswagen. As a single Mom I have not been able to use my vehicle for the past year and thanks to my parent...

Volkswagen / Service

Previn Pillay on Dec 8, 2015
I picked up an intermittent issue with my 2011 Amarok 2.0 TDI. When I turn the key to start, it starts and then dies off quickly. Eventually after a few attempts, it starts and remains on. I took my vehicle to Midbay VW in Richards Bay on the 2nd of December 2015. I was contacted by the...

Volkswagen / Unable to fix flashing light in Amarok

Reviewer84599 on Dec 1, 2015
Good day, I’ve come to the point where I have no option but to log a formal complaint. I bought a VW Amarok in 2013 and really enjoy the vehicle. In September 2014 we did a road trip to the Richtersveld when my diff-lock light suddenly started flashing. I immediately pressed the service button...

Volkswagen / Vw polo tsi 2014 model

Reviewer31928 on Sep 29, 2015
I recently bought a brand new car from VW Arcadia, I took the Car for the first service at 07hoo am and i had to knock off at work around 4 my car was not attended to hence i did the same on the second service my car was not attended to and it was scratched inside like some parts were...

Volkswagen / Service Recieved from Constancia Volkswagen

Joey Rascal on Sep 28, 2015
I have purchased a pre owned 1.4 VW polo from Constancia VW about 2 months ago. From the day I got the car there was a noise on the front left of the car, and many other faults such as the smash and grab. I contacted the salesman of VW that sold me the car he took a month to take the car in...

Volkswagen / Problems with a car

Sithabiso on Sep 8, 2015
I bought my Polo vivo in a brand new condition in April 2013. I moved to JHB and had never used my aircon. I travel a lot, so I service more frequently. After my first service I realised my aircon was not working as the temperatureres were peaking up in a new season. I reported this to the...

Volkswagen South Africa / Exploitation of unknowing customers

Reviewer57903 on Aug 31, 2015
A couple of weeks ago I had my Touareg at NTT Stellenbosch for a full service. 1) About two weeks after the service (if that) the oil indicator on the dashboard came on. I then checked the dipstick which was completely dry! I then had to put in oil in order to drive and contacted NTT. They...

Lindsay Saker Volkswagen - Bloemfontein / Dissatisfaction with services

roya s on Aug 26, 2015
On the 25/08/2015, a petrol attendant was checking my oil in my vehicle and came up to me saying the dipstick is broken and handed over the broken piece to me mentioning that he was not able to check the oil. I was coincidently going to Bloemfontein for a Drs appointment and decided to...

Vw Barons N1 City / Deceitful sale

Reviewer45411 on Aug 14, 2015
I write this email as a last resort to get my complaint looked into...I bought a vw scirocco from vw barons N1 city in 2014. I spoke to Abie who is the sales consultant via email and phone as I am based in Johannesburg. When I bought the car it had 18000kms on the clock n they drove it to...

Volkswagen Crafter Bus / Quality of product, Customer Service

lisimclaughlin on Jul 30, 2015
Between July and November 2012 we purchased 5 brand new Volkswagen Crafter BiTDI buses to carry passengers around South Africa. We had been buying Volkswagen buses for over a decade. In less than 32 months, these 5 buses had a total of 50 Breakdowns, 109 Additional repairs (excluding...

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