Volkswagen
reviews and complaints

Lithia Volkswagen of Reno, NO!

Let me give you some background: I bought a new ID.4 in March 2023, I wrote a check for $1000 more than the cost of the car. The "financial Guy" noticed the error but did not call me but rather deposited the check. I had the proper amount in the account but not the extra $1000 - the check bounced. The "financial Guy" called my wife and threatened her to write a new check. (The car was in the shop for its first Warranty - less than a week old) Guy, the sales person smoothed everything over and they got their money and I got the car.

Now one year later, I bring the car in for its one year "checkup" I have a few minor warranty issues that I note to them and I'm handed a authorization to sign for $195. I say "No, I just want the warranty item fixed". Their response is "If we cannot reproduce them here we will charge you $195 for 1 hour of service tech time".

Now I have to pay for an incompetent "service tech." because he cannot find the problem, or they are calling me a liar telling them that there is something there that they can not find.

Warranty items: shimmy in the steering wheel on curves, "brake maneuvering not available", front parking sensor.

Now I'm afraid to tell them about warranty items - I'll get charged!

I knew I would never but another car for Lithia after the first purchase, now I will not buy another Volkswagen because of their warranty!

The people that work there are great, the company's policies are not worth the effort to buy a car there - RUN!

I recently visited the service center of Volkswagen and was impressed by the exceptional service provided. The staff efficiently repaired my car, ensuring it now runs perfectly. I can confidently recommend Volkswagen to anyone seeking reliable and top-notch automotive solutions. Their dedication to quality and customer satisfaction truly sets them apart.

Tiguan 2011, Version 2.0 TDI 4 motion. Already *** km and 6 years, no serious problem. It is a very nice and good quality car by price. It's my 4th VW and I'm always happy.

2012 VW Touareg TDI Lux

6/27/2023 – Larry H. Miller VW, Lakewood CO

Requested 105m Service (Odometer 106705) & Check for small oil leak. Service completed and estimated to replace both valve cover gaskets - $1972

7/11/2023 – Larry H. Miller VW, Lakewood CO

(Odometer 106897) Brought in to repair oil leak.

7/14/2023 – (Odometer 106897) Picked up vehicle, Cost - $1732. Once home found the leak to be much worse.

8/16/2023 – O’Meara VW, Thorton CO

(Odometer 106931) Vehicle brought in for oil leak repair. They found the following –

1. Oil drain plug not torqued properly – torqued to spec. no leak.

2. Seepage from turbo boost pipes. Verble quote to replace turbo - $3200

3. There may be a leak from the timing chain area. Changed oil filter & oil, re-evaluated.

4. Leak found on back driver side of engine. May need engine removal to repair. Est. cost - $15000.

8/22/2023 – I picked up the vehicle (they left the under-carriage cover in the back. Cost - $480.75

8/30/2023 – (Odometer 106982) Vehicle taken to an independent German Car shop.

Diagnosis – Valve plastic cover warped. Cost - $1401. No further leaks.

My issue with the two VW Service Centers –

1. I’m not sure the leak I found in June wasn’t caused by the drain plug not torqued properly to begin with.

2. The technician who repaired the valve cover gaskets obviously did not check for leaks after the repair.

3. On the second evaluation, they apparently didn’t check for a valve cover being warped.

4. Between the two service centers we spent $2213 and did not get the repair done nor a proper estimate.

I have taken my VW to Larry H. Miller VW since we purchased it in 2012. I have been satisfied with their work until this year. I know the difficulty in finding an oil leak but when the process takes 3-5 days with the wrong outcome, it is difficult to trust in their abilities.

What I expect from a service center is a proper estimate, diagnosis and repair which neither one of the above forementioned provide except for the independent. Driving 20 miles to get a repair done is the least I should receive.

I see VW has "Updated" how their service departments handle oil leaks as of 9/23/2023. Too late for me I'm afraid.

I own a 2022 Atlas R-line. I have had nothing but problems with this vehicle.

First my radio screen keeps going black ! Also I have had 2 episodes where SUV has shut off while driving. The first time nobody was infront of me the 2nd time I came very close to hitting someone. I keep getting a message stating " start engine manually" when it shuts off. I am so afraid to drive this vehicle!

It went to the dealership as soon at it happened. They had my atlas for 10 days. they drove it for 70 miles & it did not act up. The last 2 episodes had about a 1 months span between the times it shut down. The dealership decides to change the fuel pump (JUST BECAUSE) when I got it back 2 days ago it smelled of gas fumes so strongly! I get a sore throat and a bad headache when I'm driving it! I'm already terrified that my truck is going to shut off again & now the fuel smell is horrible! I was finally at a comfortable time financially in my life that I could afford a new vehicle and here I am right back with car problems like its a used car! I'm so devastated I don't know what to do! I'm so afraid to step foot into this SUV that i absolutely loved at 1 time!

And don't even get me started on the car net app because it worked for 1 month & now nothing ! the app blames it on VW and VW blames it on the app! how do I get rid off this Atlas :(

Don't buy parts over the counter from any dealer representing Volkswagen, in fact don't buy anything from Volkswagen! They do not stand behind their products and they mislead you on what the warranty policy covers. I bought an engine with the understanding that it was assembled correctly only to have it fail less than 1000 miles later. Now they want me to pay to have it disassembled so they can find the root cause of failure. I will still have to pay when they find out it is their part that has failed!

On 2/13/2024, I went to visit my appointment in St. Jude Medical center, and park on the parking structure. It was less than 5 mph. The ID.4 just uncontrollable dash forward and hit the parking stoper on the floor. I thank God that it was happen in the parking structure. If it is on the freeway, injury and more damage will be involved.

Trying to call the VW customer service the whole day and no one answer.

It is so unreliable, that my payoff has to be stopped, and that I will return it after my lease.

By the way on 2/12/2024, while I am driving on the freeway, the collision light was on for a little while, and I ignore it, and move on without further problem.

So in conclusion, I do not think it is a reliable vehicle, even I like the ID.4, but safety is the most important and I have to give up and finishing the lease and returned back

I own a 2019 VW Atlas SE R Line. The air bag light came on in April of 2023 and I went to the dealership and had it checked out. They said that it needed a few parts and gave me a price. Not long after I got an e-mail about a recall on passenger occupant detection sys. Why were they able to tell me what parts were needed in 20 minutes and VW has not been able to come up with a fix in

8 months? I was planning on buying a new 2024 VW Atlas in a couple of months but because of your lack of concern for safety I have decided to look at other

suv's. Can you tell me why it is taking so long?

sad owner

Paul Halker

[protected]@msn.com

Hi,

I want to register a complaint against your service department. I own a VW 2023 Atlas bought in June 2023. I had a small issue with the infotainment system and i booked an appointment for today at 3:00 PM and i reached around 3:10 PM. There after i explained the issue and everything at 4:30 PM they took my car in to check at 4:45 PM they tell me a software needs to be updated and that i should leave my car at the service or i should rebook the appointment. Honestly this is absolutely ridiculous. Do you guys think i have free time to first wait for almost two hours and than i am being told to come again. You guys think we have nothing else to do? I left my work to come get this fixed i had to cancel 3 important meetings to come here and this is how i was treated. Honestly as much as the car is all nice but i have to say your after sales service is ******

I want to file this complain at the highest level as this not a brand like VW is meant to be.

Regards

Very Angry Customer

i have recently purchased the VW Sat Nav for my 2021 T Roc. I am using it in Spain with English language.

I have major problem the voice town or road names are not understandable due to the way they are pronounced. They are in some strange language , English trying to pronounce Spanish names and totally non understandable, I am English and have a reasonable level of the Spanish language. These announcements made by the sat nav might as well be in "DOUBLE DUTCH"|

Is there any way I can change the sat-nav language to Spanish with affecting the overall settings if the digital cockpit?

Regards

Richard Biggs

Dear sir/madam

I am writing to complain about the major technical issue which I encountered in my car (volks wagen teramont chassis n0:wvgbe1ca9pc540049) after only two weeks or purchasing from the local dealer in the uae ai&sons

The care let me down in the middle of the motorway and I nearly could have caused with my family.

The error is the known epc error.

I took the car to the local dealer awaiting solution and courtesy car.

This is not what I have expected from such a car

I bought a brand new car polo vivo comfortline 2022 at VW last year April. This year 23 March 2023 i experienced problems of a starter i went there numerous times this year. They change a starter but still the vehicle is doing the same. On the 14th and 15th of this month it couldn't start at all I am very very frastruted because the vihacle is no longer safe for me and my family and I am lady it is risk even on high ways. I'm still paying it. I still remember one time I was assisted by traffic officers it couldn't start and the road was busy it was early in the morning and that cause the inconvenience. I will be glad and happy if they could take back their vehicle or else discuss other avenues to resolve the matter. I do not want that vehicle anymore. Paying something that I am not happy for it is not right at all.

I’m experiencing 1 of the most unprofessional & frustrating dealership services from VW Princeton (NJ) Service Department. My car has been with them for service for the last 3 days from Sep 8 2023 with no updates or responses to umpteen calls I made. I still have no idea as to when the car will be serviced. Every time I call to ask for an update, they take down my details but they do not call back.

Any help would be appreciated.

We paid $839.67 for a rodent chewing on our 2022 VW Jetta wiring. It would have been a nice customer service prevention plan to notify us (a new owner) of any potential problems that we might have due to the Soy base that the EPA regulates. We understand it is an EPA regulation but if we would have been aware when we bought the car; we could have prevented the problem by purchasing rodent repellent.

While driving 55 mph - the engine sputtered, shook and completed died in the road. Was almost rear-ended from behind. This happened without warning. The EPC light and engine light both illuminated. After 6 hrs waiting VW Roadside Asst. tow truck came and towed car to dealership where it still sits some 15 days later. They tried ( or so they say) to put in a new fuel pump - we came and took car out and it broke down again less than 2 miles from dealership - EPC and check engine light still on. It still sits dead at dealership where they told us they did not know how to fix it.