The AA Breakdown Cover’s earns a 1.0-star rating from 1 reviews, showing that the majority of motorists are dissatisfied with roadside assistance service.
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Disabled stranded on m1 for 5 hours
The AA left me stranded on the hard shoulder of the M1 for around 5 hours I don’t need to plan my short journeys as I have break down cover and would not expect to be told I am a priority and then left for that amount of time below is the reply to my complaint.
ADR Post Conversion Complaint
Complainant
Mr Joseph
Case Manager
Arron Burns
ADR Customer Solutions
Today’s Date
15/09/2023
AA Case Reference
5353605
ADR File Reference
NCS500646
Upheld/Not Upheld
Not Upheld
Business
AA
Company & Product
AA Developments Limited
Case File Review & Outcome
The consumer requested assistance via telephone on 07/07/2023 at 11:13am - A priority marker was set due to the consumers location and situation. One of our AA patrols attended at 14:07pm however, did not have the correct resource vehicle to enable them to recover the vehicle. Therefore, they left the scene, and a further recovery task was created at 14:12pm, with one of our third-party garages arriving on scene at 15:47pm.
The consumer has referred to having no supplies such as water and medication whilst waiting for assistance. I would note, it is the consumers responsibility to ensure they have required supplies such as water, food, when starting their journey. We would expect our consumers to plan accordingly, and if they are required to take medication, that the consumer would have this readily available in any eventuality.
The complaint has been addressed as 2 parts, delay in service being provided, incorrect resource being sent initially. Both aspects of the complaint have been agreed to, and £70 compensation provided to reinforce our sincere apologies.
At this stage, we believe the complaint has been addressed appropriately, in-line with our complaint handling processes and internal compensation guidelines. We would not be looking to provide any further compensation or reimburse of the annual membership fee paid by the consumer.
So much for the third emergencies service and the very nice man as advertised!
Date of experience: 07 July 2023
The price for leaving me in danger stranded with no water or meds for 5 hours £14.00 a hour what a liberty!
Recommendation: Green flag
Is The AA Breakdown Cover legit?
The AA Breakdown Cover earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
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About The AA Breakdown Cover
One of the key features of The AA Breakdown Cover is its extensive network of highly trained and experienced patrols. These patrols are available 24/7, 365 days a year, and are strategically positioned throughout the country to provide rapid response times. Whether you find yourself stranded on a busy motorway or in a remote rural area, help is never far away.
In addition to its impressive patrol network, The AA Breakdown Cover also offers a variety of membership options to suit different needs and budgets. From basic roadside assistance to more comprehensive packages that include home start, onward travel, and even European cover, there is a membership level to cater to every driver's requirements.
Furthermore, The AA Breakdown Cover provides a range of additional benefits that go beyond just roadside assistance. These include access to exclusive member discounts on a wide range of products and services, such as car insurance, travel insurance, and even driving lessons. Members can also take advantage of the AA's award-winning app, which offers features like route planning, traffic updates, and even a fuel price checker.
When it comes to customer service, The AA Breakdown Cover is renowned for its commitment to excellence. The company prides itself on its prompt and efficient response times, ensuring that members receive the assistance they need as quickly as possible. The AA's dedicated customer support team is also available around the clock to answer any queries or concerns, providing reassurance and support whenever it is needed.
In summary, The AA Breakdown Cover offered by theaa.com is a highly reliable and comprehensive service that provides essential assistance to drivers in the event of a breakdown. With its extensive patrol network, flexible membership options, additional benefits, and exceptional customer service, it is no wonder that The AA is one of the most trusted breakdown cover providers in the UK.
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The AA Breakdown Cover contacts
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The AA Breakdown Cover emailshospitality.solutions@theaa.com98%Confidence score: 98%Marketingaamotorclaims@theaa.com98%Confidence score: 98%viadministration@theaa.com98%Confidence score: 98%Managementncdvalidation@theaa.com98%Confidence score: 98%hr.talent@theaa.com98%Confidence score: 98%Hrdrivings@theaa.com98%Confidence score: 98%
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