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Intoxalock Customer Care Service

Consumer Safety Technology, LLC

PO Box 8773
Carol Stream
Illinois
United States - 60197-8773​​

Customer Support Phone Numbers

Phone:
+1 888 283 5899(Customer Service) 1 0
+1 877 327 9130(Service) 0 0
+1 877 734 1555(Automated calibration request) 0 0
+1 866 536 9436(​After hours support) 1 0
Fax:
+1 515 331 9079 0 0
Service center support:
ServiceCenter@Intoxalock.com

Corporate office:

+1 515 331 7643
Fax: +1 515 278 2820

Mail correspondence:
Intoxalock
11035 Aurora Avenue
More...
 

Intoxalock Complaints & Reviews

Intoxalock / Igniton interlock

Ke
kegratehouse on Oct 24, 2016
This company is fraudulent all the way around. Court ordered a portable to ignition device got the portable until I got a license for to driver installed the ignition. Both from Intoxalock. They wont allow the return of the portable despite the fact the original order said EITHER device...

Intoxalock / Intoxalock device

Ka
kathern scheublein on Oct 16, 2016
My situation was scary, shocking and life threatening.. Sunday, Oct 10, 2016, I was scheduled, for a recalibration. My contract started, 5/2016 and it ends, Nov, 2016. I blew into the device, my vehicle, starting smoking, furiously. Than, fire started, fast under the hood and under the...

Intoxalock / Interlock device

Jm
JMS1823 on Sep 30, 2016
The nature of having this device means someone got in trouble with their driver's license. I have a Drivers permit. The waiting list to take the Driver's test is 3 months long. So I require a licensed driver to be sitting next to me in order to legally drive the vehicle in the meantime. If I...

Intoxalock / Customer service

Jo
Joan Herring on Aug 29, 2016
This company has the worst customer service of any company I have ever dealt with. While they are quick to take money from you, when they make a mistake and promise reimbursement, it never arrives. Their reps appear to be very poorly trained and give many different answers to the same...

Intoxalock / Customer Service

Jh
Jherr4753 on Aug 26, 2016
After I filed a complaint, Intoxalock contacted me in an effort to quiet me and agreed to pay towing charges incurred because of misinformation from their customer service department. However, they now continue to make me jump through hoops to get the reimbursement they promised. I sent an...

Intoxalock / Customer Service is Useless

Jh
Jherr4753 on Aug 1, 2016
I had to laugh reading the complaints about not being permitted to speak with a manager. For over three weeks, I was told the manager or supervisor was not in yet, at lunch, or gone for the day. Instead, I am left to deal with some high school dropout advise me on the law. They had no idea...

Intoxalock / Automobile Interlock Device

Jo
Joe Antinucci on Jun 20, 2016
Firstly: DO NOT USE THIS COMPANY!!! They are a money grab! Rhode Island has new regulations as per the word of the Intoxalock rep. and I was asked to sign a new lease. The only way I was aware of this was that I had received a couple of calls from an unknown number that started with a...

Intoxalock / Explanation of service completely lie

De
denis kolenovic on Jun 7, 2016
My name is Denis Kolenovic, , , I call intoxalock to get some information for unit to install in my car because I had a DUI, , , , Spoke to Rob, , , Sales Rep, , , , He explained fee and what is going monthly charge...90 $ installation and 80.26 every 2 month 18$ for...

Intoxalock / Ignition interlock

Ka
Karis Huot on Apr 3, 2016
The customer service representative verbally abused me and refused to help. He told me I had poor reading comprehension and should blame myself for not reordering my calibration in time, since I had not due to an expired lease. My lease was supposed to be 12 months but expired after 11...

Intoxalock / Interlock device (legacy) 2016

Ro
Robert Sytsma on Feb 17, 2016
Date: Feb 17th 2016 Client#342346 Driving home from installation of product by interlock installer... Device had to be blown into to start, , then 5 minutes later rolling re=blow, then less than 10 minutes 2nd blow/exhale, then a 3rd one before coming home after only going 9 miles away...

Intoxalock / Intoxalock

Re
Reviewer69544 on Jan 16, 2016
From the moment this device was installed My life has been in danger. It's definitely less dangerous to drink and drive than it is to use this device. However, if you try to have it taken out early, they tell you they will charge you for the whole year because it's in the contract. If you...

Intoxalock / Interlock device (NEVER USE)

Re
Reviewer93387 on Jan 4, 2016
Worst Interlock device ever. First off, they had me install a camera, when my state never designated one. This included 3 hug wires hanging everywhere in my car, with a camera glued under your review mirror, along with the largest interlock device i've ever seen. This thing drains your...

Intoxalock / Causing Engine Problems

Je
jessgr on Dec 31, 2015
I recently had the Intoxalock system installed in my 1999 Mercury Grand Marquis. My car ran fine until about a week after having it installed. First, it drained my battery because I was waiting for the state to issue my limited license. I decided that was my fault as I had it installed too...

Intoxalock / Incorrect Readings- Money Gauging- No communication available!

Re
Reviewer24342 on Oct 4, 2015
10-01-15 This device went into some mode telling me I was about to be locked out in 4 days. I have not had a drink in 8 months and I never use the device after just eating ... I even started skipping mouthwash simply because this thing cannot be trusted. After having the device installed...

Intoxalock / Bad customer service problems with intoxalock

Gl
Gloria Roman on Aug 19, 2015
I had the intoxalock device five months every time I called for anything it was an hour wait on the phone I payed monthly the service plus u have to pay $20 every time you get the calibration service fee they don't tell you that so I payed $67.99 every time it was time for my...

Intoxalock / Theives!

Re
Reviewer77757 on Aug 18, 2015
I had this installed on to my daughter's car voluntarily as a safety measure for her. It was installed one month ago and she has been stuck on the road numerous times due to the unit DRAINING the battery. The other day, she had to pay $100 to get the car jumped. This is a new car! When I...

Intoxalock / Bad business practices

An
Angry customer916 on Sep 5, 2014
The process and cost of installing a intoxalock is horrible. From installers, customer service reps, sales reps and Intoxalock company itself. Why is that once you have your intoxalock installed the company itself can't send your paper work to DMV automatically? When we get our car...

Intoxalock / do not sign the agreement

Si
sickjewelry on Jul 17, 2013
I totally agree with the person that wrote about someone being killed due to a "Rolling Blow" There were many times that I merged into traffic while blowing into it. It is even worse when you're driving in the snow & it does a "Rolling Blow" I would go into a panic mode :( When I wa...

Intoxalock Device / Rolling Requests

To
Todski1968 on Aug 27, 2011
I was driving my vehicle the other day and I usually put the device box on the console between the drivers seat and the passenger seat. Well, I was driving my vehicle down the road when suddenly it wanted me to do a rolling request. I reached for the device box and I dropped it. My light...

CTS Intoxalock / Failed reading no alcohol on breath

Ch
chancem78 on May 9, 2011
I was driving to pick up my daughter from school and had to complete a rolling test, while providing this test it had said failed. Prior to providing the test I had put a pinch of Cope in and it had failed. I do believe that this had something to do with the fail. I redid the test with/out...

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