Intoxalock
Reviews and Complaints

This past Friday, I left work and went directly to the grocery store. I got out of my car after I sat in my car for one minute, looking for my purse in the backseat and continued into the grocery store when I returned to the car after shopping, I noticed that my device said I had a three time Violation and I was in lockout. I called Intoxalock where The woman on the other line continued to tell me that it was a valid lockout. I explained to her time and time again that the device did not go off while I was in the car and randomly went off on its own that I’ve had the device about a year now and have never experienced this. She refused to listen and told me to go to a lockout station and get it unlocked. Unfortunately, it was now Friday night. My lockout station was closed and I had to find a random one somewhere local. She also explained to me that I could have the charges removed after I did that as they were charging me $75 plus all these random fees so I did exactly what she told me to do, called the next day and I’m guessing that they had a note in my account because the guy pretended to go and put me on hold and check my account and came back 60 seconds later to tell me that the lockout was valid so now I have to pay $150 tomorrow which I do not have in my account this place is a sham and the customer service is terrible. They have people working there that sound like they’re in India and just look down on the people using the service for whatever reason because they do not understand addiction and there was a huge stigma. I have been in recovery for six years now I work in recovery as a substance use disorder therapist and I’m appalled. By the way I was treated. This company should be ashamed of itself, hiring people that are not educated on the subject of substance use disorder. They also need to fix their machines there is a huge lawsuit going on about these machines that have never been updated in the past 20 years and they consistently have the same issues. People consistently report the same problems over and over again and they don’t change it because it’s a big money making situation for them. Despicable.

car dead in 2 days after install, they claim the battery was no good paid hundreds, just a coincidence not the install, no it caused it. the day after putting new battery in a message on the breath machine """not serviced in time", it was just at the garage yesterday. intoxalock refuses to answer any email. They think I am going to tow this car everyday. The product does not work and they refuse to respond. The treatment is disgusting. customer service thinks I'm suppose to tow this car everyday. They all think I should spend hundreds of dollars every single day to deal with their junky product, They have refused to answer other questions that have been asked. They refused to give the corporate office real phone number. They have refused to give their attorney info. Why is this company in business, who conducts business this way, who provides a crappy product such as this?

How are they still in business? They are a nightmare from hell. They lie to u and if ur lucky they will answer there phone and they hardly speak English

I live in Washington State for the most part intoxalock is awesome, except when you get a lock out that you have no control over, one of those reasons is a failed breath temperature, it costs 75$ when this happens, and I called to ask how I could avoid this the first time it happened and they had no answers and eventually hung up on me. Then this happened again I called again and still no answers, I asked to speak with a manager to dispute the charges and ask for further help on stopping this, they put me on hold for over a hour untill I just couldn't hold any longer, I love the device, easy to use, but when it comes to customer service, I dread ever having any issues.

Para mi raza - *SPANISH SPEAKERS*
Llama ***260, 2 para Espa?ol. Despues de poner su fecha de nacimiento, marke numero 3, despues 2, y finalmente 2. Esto es para hablar con alguien, y no una maquina.

As an Intoxalock customer I used to not like the customer service at all for their business when I first started my contract with them. It has been almost two years now and i came to find a while ago it is not their customer service that is a problem, it was ME! We all have our problems with court and our own personal matters. They are just there to have something to show our judges and/or the DMV and give us the chance and the means to progress through our situations. But just in case you were a little hot-headed like me when going in to get a lock-out fixed after setting it up through your app, here is a little *Helpful Information!*

To speak to anyone 24/7 (for whatever reason) just call their customer service automated machine-voice lady. ***260, press 1, give D. O. B. Then press 3, then 2, and finally 2.

*After pressing 1 or 2 for your preferred language press 3 for the lockout option. You will be given the option to hear about what commonly causes lockouts for their clients, 1 for yes and 2 to skip to next question. The machine lady will inform you if the vehicles service provider is open or not and then ask if your Intocalock device is showing a Lockout message, DO NOT PRESS 1 HOPING TO SPEAK TO SOMEONE, INSTEAD PRESS 2 stating that a lockout is not being displayed. You will then be connected to a customer service representative to help you with any of your concerns! In my experience, every calibration date has a work order for that date, but you will have to speak to a representative and ask them to send a work order for the date that you plan to get your device changed. Keep in mind they have to sometimes recieve a new device by mail so do not wait last minute and need to have a tow-truck take your car to the shop. Hope this helps! PEACE

My name is Tim. Well i have been using their service and i will be using their service again. Thumbs up for intoxalock.com

Car broke down-monthly car ckeckdate WILL NOT change- then U PAY tow bill! No set pmnt date-NO-GO for LOW or SET INCOME Families! WILL LIE!

I had this device literally since Saturday, Nov. 28,2020 until Dec. 1,2020! I have called many many times to complain. Haven't driven my car since Saturday when I put the device in. Wanna know why?! Cause my battery is drained! Finally recharged it this morning, only to be stranded at a store. The battery died again. Now I have to get my car towed. Please stay away from this company. I'm a voluntary account. They have discouraged me greatly from doing the right thing. I have already spent over $200 in Uber rides and a battery charger! For the rep. To tell my end bill is $109 and I only had this device less than 72 hours is beyond me!

Well intoxalock has cost me. A lot of cash out of my pocketquestion additional couple hundred in fees that they said they would pay. With a PO number to comp out the $30 recalibration. I had to first get it calibrated within 2 weeks after having it not 2 months. Said I missed a ball. Which I did not. Took me an hour to get ahold of somebody. Then drive quarter mile down the road. And then stop to go to the gift cigarettes at a store. Here in Sonora California. They keep saying that the comp it out and then they get there and they say they don't do that when they have done it they keep choosing from one straw to the next first I going to do it and they're not they don't do it and sometimes they do if they cannot make up their mind what the freaking with straw in their head they want to pick they can't keep their story straight the customer service people are the worst ever they totally suck don't ever do this company they will piss you off go to a different company and Mabel cost you money and time take care. God bless and have a great day. Yours truly ***@gmail.com

called for removal and they called shop to remove in jan. nobody got work order. finally in march they responded after many calls and complaints. they still trying to take payments out of my checking. they owe me for last 2 months refund. no one will answer when its refund or to stop taking money from me illegally, but if I want to give them money, they answer right away.
many calls, many hours on hold, no answer

I found Intoxalock to be extremely hard to get ahold of. I had to try to locate an intoxalock business in person and when I did in the Urbandale Iowa area they said they were the corporate location or something along those lines so they weren't the ones to contact. They did find a way to contact the place I needed to get ahold of at some point. I also felt like it was very very difficult to blow into all of the way. There was a time it malfunctioned and kept going off when I was on the highway for probably fifteen minutes straight. I also felt very strange using the device for the around six months I had it.

On 4/13/2024 I called to report that while I was getting my vehicle serviced, the technician caused me to have a lockout. I called Intoxalock and provided them with the information. The representative I spoke to told myself and the manager that the fee would be waived, but next time be sure to use the maintenance button through the app. I received a notification via email on 4/25/2024 that the amount coming out of my account was exuberantly high and checked only to find the lock out charge I was promised would be waived. When I called and spoke with the representative “Andy”, he said that the fee would not be removed because the maintenance was reported after the lockout happened. When I asked to speak with a supervisor, “Andy” said there were no supervisors I could speak to. If there was a supervisor, the supervisor would tell me the same thing. When I remained on the line, it went from there were no supervisors to there were no supervisors available as they were helping other customers. When I stated that my call was just as important, I was then told that he was not allowed to hold up the line and I would need to call back tomorrow. The supervisor would tell me the same thing he did. When I was persistent to speak with a supervisor and “Andy” said he was transferring my call to a supervisor, he sent me to the customer service survey at the end of a call which hangs up the call after the survey is completed. This is ridiculous. And when I signed up with Intoxalock, I was told the machine would only need to be calibrated every two months. On the fourth month, I was then told the company changed the rules with no email to the customers to then have their device calibrated every SINGLE month.

This company will put you at risk of violating your probation. I have a in home unit because I don't drive and I have a contract with this company and I paid shipping fees for them to send me a calibrated hand unit every month as required by law every 30 days a calibration must be done so I can submit breath samples. For almost two years they met the agreement and sent a calibrated unit every month; at first it was a couple days early for months and then it started coming right at the deadline for a long time. And then, last April the deadline for the calibration came but the unit didn't come at all. So I called customer service to find out why UPS hadn't delivered the unit yet. After sitting on hold for close to an hour a rep comes on the line and tells me that it wasn't even sent yet and they didn't know why. I explained to them that this error is going to cause me to miss a breath sample and put my probation at risk and the agent really didn't even care at all. I tried to find out why it wasn't sent and they couldn't give me any info. We came to the conclusion that I would need to go to a local service center in the morning and get calibrated. Being desperate to get the issue resolved I said that's fine and I asked for the address of a service center and made sure they sent a work order to that center because I already paid and I don't want to get double charged. They told me where to go and assured me that the service center knew I was coming. The next morning I get a ride about 45 mins away from my house and head to this place which turned out to be a lawn mower show in the in a remote area, looked like someones shed. And I go inside and the lady behind the counter says. We don't service those here any more. She told me they have been telling Intoxalock for six months to not send them equipment anymore with certified letter and the hole nine yards. At this point I am pretty upset with intoxalock because it's clear that they are imbeciles. So I call customer service again to find out why they sent me to this place and where is another service center because they don't seem to understand that my freedom is in jeopardy. So they find another location an hour drive away in the other direction and I get to this place and they calibrate the unit and they want me to pay for it. I told them that intoxalock made a mistake and you should have a work order stating that it'; s already paid for. Well they do know of any work order so I wait 30 minutes and I am explaining that I am supposed to have these sent to my house and that's what I pay for. So they got tired of dealing with me and told me to go ahead and take it. That's a long story but that was April and now in June on Friday night UPS never came with my calibrated unit. I called customer service and they said it was never sent. I am convinced that the reps that answer the phone don't even really work for intoxalock, it has to be some third party answering service because they don't know anything, they can't explain anything and they don't have the solutions. I talked to a guy for a hour trying to find out why they are so incompetent with logistics. I was told again that I would have to go into a service center and I asked the agent to send a work order to the service center and copy me on the email. He told me that he couldn't share that info with me. Then Saturday I find out that the center isn't even open on Saturday and I get a nasty email from Intoxalock about how I missed a calibration date and I am locked out of the system. I called and asked them what is the meaning of an email like that and they had the nerve to tell me that I missed the deadline and now I had to go to a service center. And I bout lost my mind with them. I think this company should be sued for neglygents and brought up on investigation by the DA because this kind of incompetents is going to ruin peoples lives. This is partly the states fault to for allowing a third party state agency be unaudited and put peoples lives in jeopardy

DO NOT USE THIS COMPANY AT ALL COSTS.

I've had an intoxalock device installed to my car for under 3 months and so far it has cost me almost $2,000 in car repairs. And counting, they still can't seem to find the issue. Also I have missed so much work that I'm about to lose my job and my apartment. I am the office manager of the company I work for. I have to open the door every morning for 5 employees. If I don't make it to work, those 5 employees can't work. So this is a really really really big problem for me. So far I have missed 6 days of work due to this unit. (In 2 months)

I can never get through to anybody that knows what they are talking about. I've sent multiple emails and can't even get a response. They haven't even responded to my emails from months ago... I call the help line and wait on hold for 20 minutes to get hung up on. If you ask the customer service for somebody higher up they will not connect you to anybody. They won't even provide you with an accurate email to contact the right person. When you ask customer service the correct email, they reply "what do you want that for " or "you can talk to me"...

When I first got this thing installed, my car wouldn't start properly. It seemed the intoxalock was draining my battery. They advised me to get a battery charger and a battery jump starter. They also advised me to start my car a few times a day. I bought that stuff and followed directions. Didn't help. Soon my car bagan to randomly start worse. Meaning sometimes it starts on the first key turn and sometimes it takes 20 key turns. (Or more) Ive sat in my car for 10-15 minutes at a time trying to get it to start about 50 times. It got to be so common that it almost felt normal. Eventually It got worse and worse until the car would not start at all. Had to get it towed to their service center at this point.

Within a month of having this thing installed it killed my car battery. I had to get a new one installed at their service center. (Charged me $300.) Couple weeks later my car stops working again. Get it towed to the service center, this time they say its the starter. Got a new starter installed. ($675) Car works for 4 days then dies again. Get it towed back to the shop. This time they say its the battery. (keep in mind i just bought a new one a month ago). Get the new battery. ($375) Car works for a week then stops working again. Now they are saying they don't know what it is.

I dropped off my car for intoxalock inspection at one of their maintenance centers. They had my car there from 9 am to 5 pm, called me 5 minutes before close to tell me they "think" its my starter. So we schedule a starter installation. They have my car all day again. At the end of the day they call to tell me the starter wasn't the issue. They said they switched the starter and the car still wouldn't start. They advised me to change the battery which I did. Now here's the kicker. 3 weeks later when the car finally dies I get it towed to a new shop. They say its the starter. I inform them the other service center switched the starter and it didn't work. The new shop insists that it would work so I went with it. Guess what. The starter did in fact work. Sooooo basically the first intoxalock repair shop had my car for 2 days for nothing. They knew it was the starter and couldn't even properly install it. They probably tried to install a junk yard starter, who knows. All I know is they are a joke of a maintenance shop. I'll never take my car there again. Ideal Auto in Hanover is the name of the shop that tried to install a starter and couldn't even get it right...

At one point I tried to take my car to the Ford dealership because I don't think their specialists are capable or qualified to fix my car. Ford told me they won't look at it with the intoxalock installed. I called intoxalock to request a temporary removal. I was informed someone would contact me with 2 days with an answer. Well that was almost a month ago, guess what, still no response on that one... (lol, w. T. f?)

Intoxalock says its not on them. The car service center says its not them. Well who is it on? I can not afford any more car repairs due to this unit, and trust me, you can't either. I had it towed to the intoxalock maintenance shop and now they are saying they can't look at it for a week. What am I supposed to do?

My car had an immaculate service record before having the intoxalock unit installed. I only had to change the oil and the brake pads so far. I get the unit installed and Im in the shop 5 times in 2 months? $2,000 in repairs in under 2 months? This is ridiculous. And trying to get through to somebody is even more ridiculous.

If you made it this far, please take my advice and run. You can not afford intoxalock.

Intoxalock was charging me for a car I no longer have. Not sure how they got that Vin #.

On the one car where the device was removed they didn't contact the dmv.

I got an email which stated my lease was over.

I have called them several times to no avail. Not sure what to do. I called my attorney and now I have to pay him to fix it.

Plus I paid a fee that I didn't need to.

I was a intoxalock customer for 3 years..I had multiple electrical issues ,fraudulent lock outs that charged fees . I replaced 3 batteries, during the 3 Years and paid for 3 out of pocket inspections..When removed my remote start wasn't connected as it was at instal .I had to get it looked at to find out that Intoxalock hooked their system into my remote start and left open wires that could have started fire for the last 3 years. I am now asking them to reimburse me and they are acting as if they did nothing wrong..The entire 3 years I recieved terrible customer service where a worker read from a script yet didn't understand what they were reading..I have emailed accounts to get back a response that email is full ect. I feel like this company is complete fraud in all aspects.Intoxalick needs to be exposed..

I'm having massive issues with my ignition interlock company. They are threatening my license statues due to fees they have charged me not allowed under mn statue 171.306 associated with the fee reduction award letter. I have physical disabilities, I believe this is why I'm being discriminated against. It has gone so far they have billed me, I paid then they deactivated my account for complaining about fees not found on the fee reduction award letter found under Minnesota Statue 171.306. Dvs.[protected]@state.mn.us says they don't enforce 171.306 against vendors only participants. This is the affidavit I have prepared next time I'm sent a demand by intoxalock for them to remove their equipment due to me complaining about fees not allowed under Minnesota State Statute 171.306 charged to my account. I had to report Intoxalock to my credit card company over their billing practices which I was than charged a 30 dollar fee for by intoxalock.

AFFIDAVIT

1. Introduction

- I am a resident of, in the county of, State of . I have personal knowledge of the facts set forth in this Affidavit and am competent to testify to them.

2. Background and Issues with Intoxalock

- I am a user of an ignition interlock device provided by Intoxalock, as required by state law.

- Over the course of my dealings with Intoxalock, I have been subjected to various charges and fees that, to my understanding, are not in compliance with Minnesota Statute 171.306.

- Despite repeated requests, I have not received adequate documentation or justification for these charges.

3. Account Deactivation and Threats to License Status

- On multiple occasions, I received communication from an Intoxalock representative, Daniel, threatening my license status by forced removal and subsequently deactivating my account.

- This action has caused significant distress and inconvenience, further compounded by my physical disability.

4. Issues Related to Physical Disability

- I have a physical disability, a fact that is known to Intoxalock.

- Despite Intoxalock's public commitment to not exploit individuals with disabilities, I believe that I have been unfairly targeted and pressured, particularly in relation to billing and device failure issues.

5. Violation of the Americans with Disabilities Act (ADA)

- Given the circumstances, I believe that Intoxalock’s actions may constitute a violation of my rights under the Americans with Disabilities Act (ADA).

6. Demand for Action

- I hereby demand the immediate cessation of any discriminatory practices by Intoxalock and compliance with all relevant statutes and regulations.

- I request the immediate restoration of my account and the return of any fees charged that are not compliant with state Statute 171.306.

7. Conclusion

- I am prepared to take further legal action if these issues are not resolved promptly and satisfactorily.

I affirm under penalty of perjury that the foregoing is true and correct to the best of my knowledge and belief.

Executed on this 18th day of January, 2024

They're device has killed one battery and the handheld failed while driving within the first recalibration of service.

This company is supposed to charge me $30 every 2 weeks. Before I even had it a month .my bill is 400. This is the next month...I paid my 60 dollars and my bill just comes right back to 400.

They did not tell me I would have a lease fee every 2 weeks nor was I told about the 80+ dollars when it fails. It is also charging me roadside assistance that's only 15 miles and I'm an hour away. When I try and talk to customer service they always just talk from a script. This is extortion and it's sad people in my position can't find a decent company.

I have had my intoxalock device since May of 2023. In the beginning I didn't have any issues. I read all of the FAQ's, and troubleshooting to make sure I understood the device. The first issue I did have was I left out the area traveling for work and did not use my vehicle. That resulted in 5 days of not starting the vehicle. It resulted in a lock out, in which at that time intoxalock could remotely take off the lock out and they also resolved my the issue without me paying the $75.00 fee. It is not clear that you HAVE to start your car every other day, and for people that travel there is no information given how to work around not starting your vehicle except when you call and they "encourage" you to put the car in vehicle maintenance mode, BUT that isn't necessarily accurate becuase there is no maintenance being done. After that I had little to no issues. Fast foward to last week, right after Thanksgiving. I remembered that I had to start my car at least every other day, since I had learned that lesson. Unfortunately after starting it Thursday, then Saturday, I go to start it Monday morning for work and my car is dead (mind you my battery is only 2 years old). This resulted in me missing some work, buying a $110 dollar battery and getting charged for a lock out. Intoxalock did put my car in maintenance mode, and waived the fee as far as I can see on the bill, BUT I now have to go to the service center to get the lock out taken off, which costs $26 dollars each time (they count it as a calibration charge). After going through this hassle, I specifically called intoxalock to learn how to unplug my device or put it in safe mode as I live in Wisconsin and due to weather intoxalock "ensured" me that I could remove my device if I followed their directions. I called them and even repeated the instuctions back to ENSURE I would NOT receive another lock out as I would be gone overnight with my car parked in a park in ride in wintery December. Did exactly as intoxalock told me, you put your car in park, shut it off, wait for the 2 min countdown to finish then you can remove your device. I had a bad feeling, but this was the only way to ensure I wouldn't have a dead car upon returning from my trip. Of course upon returning to my car (I have a keyless car) so did not attempt to start my vehicle or anything, I plugged device in immediately and guess what showed up, the lock out. It said it was a violation 5. Talk about frustrating when you follow exactly what intoxalock tells you. Now I again have to go get my device unlocked at the service center and pay the $26 charge. This has caused much stress and time. I know I am not the only one that is having very similar issues. You either need to take this device off the market, or update the devices and the systems so that people that are following the rules and abiding by the contract they signed with intoxalock have a good experience as opposed to a poor one. I have not nor will I ever recommend this brand of device. Customer service is hard to understand and they can do little to help. I am well aware this is a consequence to my actions, but I am following the rules and abiding by the law. I am also not a naaive person and I ask a TON of questions, so why are there still so many issues with this device? The last few months have been nothing short of a nightmare to deal with.

They have something called lock out and every time it happens because you could not either blow the device, $83 is charged. When you try to contact them to clarify. It is also de same answer. LOOK BELOW FROM THEIR SITE.

Please tell me your issue or how we can help you today?

You at 12:50, Nov 27:

why I was charged a reset lockout of $80.25 on 11/10?

Read

Intoxalock My Account 3 at 12:50, Nov 27:

Please provide the phone number associated with your account.

You at 12:50, Nov 27:

[protected]

Read

Intoxalock My Account 3 at 12:50, Nov 27:

No agents are currently available. If you have reached us during business hours, we are currently helping other customers. Our hours of operation are Mon-Fri 5:00AM-10:00PM and Sat-Sun 8:30AM-5:00PM CST.

After having Intoxalock for about a year and a half now the device stopped working completely giving me a code I've never seen before, I called and spoke with customer service that day about 3-5 different times, I was told I needed to get it towed and needed the handheld device to get swapped out so I then had to get my car towed and once it was towed and arrived at service center the battery just stopped working completely not starting my car nothing at all, they said the battery needed to be charged and so it's what I did so I took the battery to get checked out and was told my battery was FRIED and BAD due to the Intoxalock wiring. I had to pay $430 out of pocket for tow service and battery replacement. I basically had to buy a new battery, mind you my car is new and I haven't even had it for a year yet and the battery was "bad". They said they won't reimburse me for those expenses because "it's my responsibility" how is it possible that the battery was done and fried within 15-25 minutes of it being towed. I called and complained about it and even talked with a supervisor and was told they would not cover anything except tow service since they don't know forsure that their device caused it. This is the worst company to have for breathalyzers. They are happy to take your money every month but when it comes down to faulty equipment messing with your car "it's our responsibility".

They were no help at all and very frustrating that I'm having to pay for something that was never my fault. They said they could not help me.

Have been living a nightmare with this company since 2020! Device draining battery, draining alternator. Money out of my pocket! Device locking me out due to device malfunctioning. The device being tampered with ever since I put this device on my first vehicle in 2019! 3rd final calibration was 7/28/23 went to calibrate do FINAL CALIBRATION! Got to service station same service station I have been dealing with for over a year! The Car People on Dickerson pike. Intoxalock would NOT allow me to calibrate! And complete FINAL calibration! I called and an agent stated I owed moneys that I didn’t owe! Stated I owed $240. Now I had emailed [protected]@intoxalock.com and the other 3 emails I faxed proof of this payment a month prior to 7/28/23. Fax confirmation states 6/29/23 at 12:15. Called to make sure fax and emails were received! Not one email or fax I sent was ever received. I was sending proof of payments and calling handling the situation about this payment because I knew the company was playing with me and scamming me. I have paid for this device over 10 times already. It just so happens the email came through on 7/29/23. Because of them lieing about my payment and not allowing me to calibrate! Im locked into this device for another 120 days! I have never missed a calibration or payment. And I should have had this device off a year ago On 7/9/2022 day after FINAL calibration. Going to work at 530am the device locked me out. Stated I blew .99 Bac? I don’t drink! I hade to have the vehicle towed to nolemsville pike costing me over $200 for tow and some men at service station stole vehicle registration and made took copy’s of my keys to home vehicle and connected a iCloud hotspot which connected to my iPhone and they were able to Robb me and take over my identity. This company and there faulty equipment reporting false info. Violating me and giving me another 120days. This is 3rd time this company has done this to me! Robbing me and playing games with my life and driving record. Two weeks ago I was stranded in Florida for 9 days due to the device locking me out! Agents lieing to me for 7 days straight. Saying they were waiting on an approval from the state before I could get help with tow once again for the 8th month in a row! false data to monitoring authority and judges! Every month vehicle being towed due to faulty device. $200 a tow x 8 months in a row now! Leaving stranded for weeks or so at a time. Company not reimbursing my tow receipts.keeping me trapped paying for feesgames and living to me.

There were multiple times (1/21/23, 2/6/23 & 3/16/23) that I was locked out of my device and had to pay the $75.00 fee plus $20.00 to get it recalibrated. I would get locked out for not blowing in my car after I shut it off and went inside my house, although I would return to my car within an hour maybe 2 hours and blow in the device and have no problems with getting a negative reading. I lost my job in March 2023 due to Domestic Violence. I had spoken to Customer Service multiple times in regard to not being able to afford the device any longer. I had even asked if my device could be removed since I was only ordered to keep it in my car for 3 months (12/08/2022-3/16/23). Rather than help me get it removed and stop payments, or even respond to my inquiry as if my device had been installed for 3 months or not, they just continued to bill me. I was being billed for a monthly service fee for service that I was no longer using. When I say no longer using it was no longer transmitting data back, I was no longer able to blow in the device at all. As 3/7/23 I had a balance of $137.89 I made a payment on 3/11/23 for $134.89 leaving a balance of $3.00. After that everything went downhill. when a payment was made in attempt to pay off new charges, I would be billed new charges again for a service I was not receiving.

My 6 months was up to remove the device and Intoxalock told me that the state extended my sentence another 3 months, but would not tell me why. The state can only make a decision to extend based upon the information that Intoxalock give them, yet Intoxalock acts like they are clueless and they blame the state. I just finished another 3 months and they did the same thing again. Told me my sentence is extended, but they don’t know why. Total scam company who lies to keep billing customers by being opaque and confusing. Most people don’t understand the process, so Intoxalock takes advantage

Past 2 1/2 weeks husband been incarcerated for Dwi before the judge decide it to send him to a rehab house they told him to put the ignition interlock on his truck 4 days after he put that machine on truck they send him to jail we’re he STILL to this day 10/27/23 waiting on a rehab home to go

Well the court give us a order letter to take to INTEXALOCK to remove this from the truck they won’t do it

Ask us for so many thing which we have bring and still to this day no luck

By Monday the truck will lock on us is our work truck. Not even with a letter from court signed by judge they want to remove this

And top of that we have to pay the past lease days and to remove this

SMH yes someone any one please needs to do something against this company and make the court get a better place (company to send all this hardheaded drunks to go to.

On September 9, I traded in my car for a pickup. I did everything I was supposed to do, got all the paperwork that I was supposed to get. The device was swapped successfully to the new vehicle. I went to the registry to register the new truck with all of the appropriate paperwork and they wouldn't register my truck. Even though the IID was already installed in the new truck, the electronic notification that Intoxalock sent the registry which was to update the registry as to which vehicle the IID was installed in. Instead of sending the notification that the IID was installed in the new pickup (which it was), they sent a notification that it was installed back into the car that I traded in making it impossible to register the new truck. It is 10/24. I haven't had a car on the road since September 9. My life is literally falling apart right now. Cant make it to appointments, school, the grocery store. Transportation has cost me over $1000 as a result of not being able to drive. I still have to have the truck towed to the shop every month to get it calibrated. The customer service (if you can even call it that) is horrendous. I printed out my call logs from AT&T to send to Intoxalock and I have spent a combined total (up until yesterday) of 479 minutes on the phone with Intoxalock spanning over 27 phone calls since 9 September. I have been talked down to, talked over by the customer service agents. I have been hung up on, put on hold several times for approx. 45 min and then hung up on. I have sent complaint letters to TWO different customer service numbers and received no reply. The customer service agents don't care at all or are TOTALLY unequipped to handle problems. They mostly just say whatever they think that I want to hear so they can get me off the phone. The problem has been 'escalated' several times to the management only to end up back at square one. At least 3 supervisors said that they would get more information and call me back, none did. Im reaching out, if anybody knows how to solve this or has ANY ideas. I am still paying all my bills. I still have to get the IID handset recalibrated every month, but I cant drive my truck until Intoxalock sends the correct notification to my registry. Please help.

I have had a voluntary unit for years. I do this to be on the safe side. But, when the unit malfunctions customer service is horrible. I don't need to go to the service center. A new unit just needs to be sent to my house for me to put on. It's voluntary. This is the usual routine and has been for years. Now, my unit isn't going into sleep mode when it's cold so it is stalling out my battery and has put it into lockout. I have escalated to managers on four different occasions where I am told to go to the service center even though a unit is being sent to me. And, some of the goofballs continue to say I am not in compliance with a state I don't even live in. Which doesn't matter because... what the heck does a voluntary unit have to be in compliance with? This has been confirmed with upper management. Now, I find out the unit that is usually overnighted to me is taking a week to get to me. And. also some goofball supervisor didn't send it to my address. I have no idea where they sent it to. So, now I have a dead car. No unit. Intoxalock isn't reimbursing me for my rental car due to their mistake. Or, the tow that will need to happen since my car is sitting somewhere it should be since this magically happened. So, thanks a lot intoxalock. All you needed to do was overnight a new unit that went into sleep mode and have any of your supervisors or their superiors they had been working with follow up when they said they would. Bravo. I need to get a new company to get a new voluntary unit with. YOU GUYS SUCK BIG TIME. I have been with you since 2019. I don't deserve the horrible service I have received. I will be looking into contacting the BBB and what other agencies I need to if you don't follow up.

I had a home unit for a year and turned it in on August 31st when my time was completed with it. They continued charging me until Sept 14th.

The actual lease was over on Sept 9th but the equipment was turned in before then.

This company kept charging me after my equipment was tuned in and my lease was up. I called sever times to stop them. I even tried to get reimbursed but they came up with reasons to keep my money!

I have recently moved to Arkansas from Tennessee. Weeks before moving, I called Intoxalock to figure out exactly everything I needed to get done before moving, because I have had issues atleast once a month with Intoxalock since having the device installed in April. When I called weeks ahead of time the lady I spoke with told me all I needed to get done was finding a service center near me in the area I was moving too. So I went into the app & found a service center and updated my information. Now, when it comes time to get my vehicle calibrated the service center told me her can not do the calibration because I have a Tennessee device and not an Arkansas device. So, I call Intoxalock and they tell me that Tennessee needs to approve me moving to Arkansas, after me already moving here! They send over the approval letter and now I have been without a vehicle for four days, because I am waiting on this approval.