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US Bank Customer Care Service

U.S. Bank

800 Nicollet Mall, BC-MN-H02T
United States - 55402

Customer Support Phone Numbers

+1 800 872 2657 1 0

US Bank Complaints & Reviews

US Bank / Unethical behaviour

SaharN on Jan 9, 2017
On October 18, 2016, US Bank Tarzana, CA branch manager froze my business and personal accounts due to a personal vendetta against me. It's been three months that I have no answers from US Bank as to when my money will be released or even why it was frozen. There are absolutely no ground...

US Bank / Money exchange

Mike Fetter on Jan 4, 2017
I came in to the Lockland branch to exchange 80-one dollar bills for 4 - 20 dollar bills the bank clerk asked me if I had a account, I said no then she asked for a ID. I gave my Hamilton county ID and she looked at it like she had never seen this type of ID so then she asked for another ID...

US Bank / Total profit center for lease returns

Jeanie Cotton on Dec 27, 2016
I have leased many vehicles in my lifetime and this is the first lease with US Bank for a 2013 Cadillac CTS. All went well except AFTER the car was cleared by the local dealership and found to be spotless! 2 months later I received a bill from US Bank stating excessive wear and tear, I...

US Bank / Automobile lease

Native Texan on Dec 7, 2016
I leased a new Cadillac CTS in 02/2013. The dealer placed the lease with US Bank. I had prior lease experience with US Bank and vowed never again, but was stuck. I turned the CTS back to the dealer after 3 years in 02/2016 and leased a 2016 Cadillac SRX. The terminated CTS was clean; 25...

US Bank / Checking/savings

Angelo DElia on Nov 30, 2016
I have been a customer of the USB branch on Olive in Burbank CA 91504 since it used to be Downey. Refinanced home there once. Recently, perhaps because of age or math error, I overdrew my small account. When I called and asked for the two charges to be reversed, the answer was no. Please...

US Bank / Underwriting department

Brandy8687 on Nov 23, 2016
End of august we found a house we wanted, got prepared with our us bank Loan officer, everything looked good. Appraisal went well, needed a few inspections on electrical and roof, which was fine. We got those done but then the underwriter wanted bids to fix small items on list. Outlet...

US Bank / Obsessive overdraft fees and not taking the responsibility for proof work errors.

Ruth Burgos on Sep 17, 2016
On May 10th of his year my daughter had a check clear our account for one thousand dollars more then the legal amount was written for and the banks manager didn't want to take the responsibility for the error. My daughter was assessed late fees with the mortgage company because she had to...

US Bank / Availability of funds and ruthless punishment

John Gruver on Sep 8, 2016
Terrorizing me for being a human being!!! 1 of2 Subject: Terrorizing me for being a human being!!! From: John Gruver Date: 9/8/2016 2:29 PM To: ecu@usbank.com, executiveoffices@usbank.com Dear Mr. Russo, I have not heard a word from the bank about whether or not you are going to go ahead...

Us Bank, Minneapolis, Mn / Branch manager, josh mick

Grandma53 on Sep 4, 2016
There have already been complaints filed by me against Branch Manager of the Northlake, IL US Bank, Josh Mick. I was advised by corporate to stay away from him, and not use that branch any more. On September 2nd, when we got our DD of SS & my disability, we were having issues that caused...

US Bank / Follow-up report of fraudulent transaction on my credit card.

Mark Geoffrey on Jun 20, 2016
I reported a fraudulent charge to my account on 5/6, 2015 for $1, 199 for "Tech Support". I discovered this fraudulent transaction when preparing my 2016 tax return. I never authorized this charge to my account. I have reported this transaction to US Bank Customer Service twice, and I never...

US Bank / Visa gift card

K El on Jun 11, 2016
My mother had purchased several gift cards for me. On the back of the card, apparently is a disclaimer that the bank can steal your money that you paid for to use as a gift card. Gift cards are just that - money to be given for a gift that you already gave the funds to the bank to buy and...

US Bank / Mai's Loan

Mai N Lao on May 3, 2016
Chris Grochola, a loan officer with usbank who handle my mortgage loan, prepare the loan package without asking me how much I'm going to put as down payment and for how many years term. He went ahead and did a 10% down for 30yrs and sent it to me. I called him after l looked at it and...

Us Bank Reliacard / Wrongful authorization, hold no transaction. Rude customer service

Mainerrr on Mar 9, 2016
On March 3rd, 2016 I attempted to get gas at CIRCLE K . I attempted to get gas at the pump and the screen repeatedly read “CARD REJECTED “, “PLEASE SEE ATTENDANT”. I did not pump any gas and I immediately went into the store to process the transaction at the register and my card wa...

Us Bank Home Mortgage / Mortgage Paid In Full/Cannot Get Deed

Reviewer76308 on Feb 26, 2016
My Mortgage was sold to US bank years ago. (I did not pick them). Last January, my mortgage was paid in full. I waited several months and called to see when they would release my deed. Was told I owed $10, 000 plus in previously unreported and certainly unusual fees. I had to get a lawyer...

US Bank / Horrible customer service and banking

Reviewer67670 on Feb 23, 2016
I went to deposit cash at us bank atm machine at the Norwalk ca branch. The machine froze, keeping my cash and card. There was no one from the bank nearby to help, THREE other customers went and advised the tellers that I needed help, where as I couldn't leave machine since my card wa...

US Bank / Prepaid MasterCard

VippyXLS on Feb 22, 2016
SCAMMERS, LIARS, THIEVES. . .I've been trying to work to recover my lost prepaid MasterCard which was given to me as a gift. I've asked for a manager to CALL ME and they are IGNORING me. I've tried reaching them for over a week, they have all my info including a copy of my...

US Bank / Checking Account Fraud

KristiPres on Feb 9, 2016
I had a closed account... they decide to take the Debit card from the closed account and find an open account I have and let a thieving company take 501.08 from my account the company had no rights to.. They refuse to help me.. I call US bank for help the hang up on me " no lie"... Trevor...

US Bank / Refund of overpayment

Reviewer91379 on Jan 26, 2016
1/26/15 - My husband and I paid off our vehicle account in December 2015 after US Bank repeatedly told us they didn't receive our electronic payments that were sent prior to the date due. Our last payment made to US Bank resulted in an over payment that required them to refund the money...

US Bank / 1-4-16,- $124,000 check from Scottrade on US Bank, Jacksonville Ar. unable to Cash

Reviewer74626 on Jan 19, 2016
At bank 3 different times. told need authorization to cash (order money in to cash check). Said they were unable to get any response or answer from Mgr. the first 2 weeks. After calling several times in third week, told I would have to deposit in my bank account at my bank. Just wanted...

US Bank / "Lost " checks cashed by US Bank and not applied to account

Lynn Outlaw on Jan 8, 2016
I opened an auto account with US Bank in May 2015. My payments were paid by third party payer 'SmartNote' through auto draft. In November 2015 US Bank lost my payment after cashing the check and then said I didn't pay it. I sent them a copy of the cancelled check and they said they would...

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