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US Bank Customer Care Service

U.S. Bank

800 Nicollet Mall, BC-MN-H02T
United States - 55402

Customer Support Phone Numbers

+1 800 872 2657 0 0

US Bank Complaints & Reviews

US Bank / Mai's Loan

Mai N Lao on 2016-05-03
Chris Grochola, a loan officer with usbank who handle my mortgage loan, prepare the loan package without asking me how much I'm going to put as down payment and for how many years term. He went ahead and did a 10% down for 30yrs and sent it to me. I called him after l looked at it and...

Us Bank Reliacard - Minnesota, Minneapolis, Minnesota / Wrongfull Authorization Hold , No transaction. Rude customer service

Mainerrr on 2016-03-09
On March 3rd, 2016 I attempted to get gas at CIRCLE K . I attempted to get gas at the pump and the screen repeatedly read “CARD REJECTED “, “PLEASE SEE ATTENDANT”. I did not pump any gas and I immediately went into the store to process the transaction at the register and my card wa...

Us Bank Home Mortgage - Minnesota, Saint Paul / Mortgage Paid In Full/Cannot Get Deed

Reviewer76308 on 2016-02-26
My Mortgage was sold to US bank years ago. (I did not pick them). Last January, my mortgage was paid in full. I waited several months and called to see when they would release my deed. Was told I owed $10, 000 plus in previously unreported and certainly unusual fees. I had to get a lawyer...

US Bank - California, Norwalk / Horrible customer service and banking

Reviewer67670 on 2016-02-23
I went to deposit cash at us bank atm machine at the Norwalk ca branch. The machine froze, keeping my cash and card. There was no one from the bank nearby to help, THREE other customers went and advised the tellers that I needed help, where as I couldn't leave machine since my card wa...

US Bank / Prepaid MasterCard

VippyXLS on 2016-02-22
SCAMMERS, LIARS, THIEVES. . .I've been trying to work to recover my lost prepaid MasterCard which was given to me as a gift. I've asked for a manager to CALL ME and they are IGNORING me. I've tried reaching them for over a week, they have all my info including a copy of my...

US Bank - Tennessee, Seymour / Checking Account Fraud

KristiPres on 2016-02-09
I had a closed account... they decide to take the Debit card from the closed account and find an open account I have and let a thieving company take 501.08 from my account the company had no rights to.. They refuse to help me.. I call US bank for help the hang up on me " no lie"... Trevor...

US Bank - Wisconsin, Oshkosh / Refund of Over Payment

Reviewer91379 on 2016-01-26
1/26/15 - My husband and I paid off our vehicle account in December 2015 after US Bank repeatedly told us they didn't receive our electronic payments that were sent prior to the date due. Our last payment made to US Bank resulted in an over payment that required them to refund the money...

US Bank - Arkansas, Cabot / 1-4-16,- $124,000 check from Scottrade on US Bank, Jacksonville Ar. unable to Cash

Reviewer74626 on 2016-01-19
At bank 3 different times. told need authorization to cash (order money in to cash check). Said they were unable to get any response or answer from Mgr. the first 2 weeks. After calling several times in third week, told I would have to deposit in my bank account at my bank. Just wanted...

US Bank - Wisconsin, Oshkosh / "Lost " checks cashed by US Bank and not appplied to account

Lynn Outlaw on 2016-01-08
I opened an auto account with US Bank in May 2015. My payments were paid by third party payer 'SmartNote' through auto draft. In November 2015 US Bank lost my payment after cashing the check and then said I didn't pay it. I sent them a copy of the cancelled check and they said they would...

US Bank - California, San Diego / Teller/Manager

Reviewer60358 on 2015-12-26
On 12/26/2015 I walked into US Bank 5555 Balboa Avenue San Diego, CA 92111 at around noon . I asked to deposit a $869.00 check into my savings account, my savings account had enough money in there to cover the check by the way. The check was from Chase and it had my name and my boyfriend...

US Bank / Fake Ethics Reporting, Employees Stalking Customers

Reviewer15847 on 2015-12-25
6 months ago, an individual who by title provided by US Bank is a Samantha J Menard, who US Bank claims however by name is "not her", falsified an entry in my business checking account, which is a serious crime. The white flight hate district Salem Witch Burning that was set up further, a...

US Bank / Cyber and privacy criminal breech, Debt Collections Fraud

Reviewer70446 on 2015-12-18
I had a free checking about with US Bank that earlier in 2015, was turned into a stalking war involving an employee who made a falsified entry in the bank account, disabled the overdraft protection, and disabled and blocked any further check deposits permanently. I had no information or...

US Bank / Fraud, Deception, then Entrapment in worse with Ethics Complaint Collection

Reviewer54640 on 2015-11-22
I have a dispute with US Bank due to gross criminal conduct on the part of one of their employees I have never met, which continues to involve targeting my income as a small business owner from US Bank. I reported the problem and the person to their "Ethics Complaint" feature, and have...

US Bank / Fraudelent Harassment of Customers per "Use the Colored Water Fountains"

Reviewer97859 on 2015-11-09
I had a business bank account with US Bank until some person US Bank keeps "anonymous" started issuing highly repetitive inflammatory attention getting falsifications to third persons the bank made able to go the mat issuing false statements to the BBB and CFPB and using the bank and your...

US Bank - Wisconsin, Oshkosh / Leased Car

Reviewer61097 on 2015-10-19
As so many others have already stated: US Bank Lease services is deserving of a class action suit. I recently turned in a 2013 Volvo S60 T5. Prior to that date I was visited by a Nazi from the AutoVin department; clearly an ex-serviceman, he was rude and condescending with no idea what...

US Bank - California, Elk Grove / David Carnes

Reviewer99667 on 2015-10-17
On October 23, 2015 I went into the branch located on 9230 Elk Grove Florin Rd #120 Elk Grove, CA 95624. I was politely greeted by the manager, and from there I proceed to apply for the product HELOC. However I did not meet there guidelines, and was referred to David Carnes/mortgage...

Us Bank Home Mortgage - Kentucky, Owensboro / Extra Principal Credited to Future Interest Paid in Advance

Reviewer12331 on 2015-10-17
If You Paid Extra Principal With Your Mortgage Please Read This: My goal is to pay off my mortgage as quickly as possible because I get no benefit as I take the 1040 standard deduction. To accomplish this, I send as much as I can every month as extra principal with my mortgage payment in...

US Bank - Minnesota, Minneapolis / DepositPoint Screwup; Brutal harassment up to 3x a day for 2 months+

Reviewer52277 on 2015-10-08
Us Bank is continuing to contact me and other agencies with completely different false claims. The action at issue is the manual adjustment to my business checking account for $330.50 from a check that cleared my customer's bank in the normal Clearinghouse cycle weeks prior, on 8/26/15...

US Bank - Ohio, cincinnati / Fraud claim denied

Reviewer58723 on 2015-10-07
Have been a US Bank customer for over 25 years. Have a mortgage with US Bank. A mysterious electronic check started showing up in checking account for $16.94. It had a generic company name Omnigate LLC. There was no signature on the electronic check and instead said authorized by...

US Bank - Colorado, Glenwood Springs / Mortgage Address

Reviewer26072 on 2015-10-01
Several months ago we got a letter from US Bank stating our home address was incorrect. We have lived in our house for 8 yrs. The address has always been 365. That is what is on the mortgage documents. However US Bank says that our address is 356 and that we have to prove otherwise. At...

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