Woodforest National Bank
reviews and complaints

June 2023 I transferred money from my Debt Card Account via electronic transfer. Woodforest advised that they didn’t handle ‘electronic transactions’ that I should have walked into Woodforest In-person to transact this transfer. Currently I don’t leave my house I conduct paying bills electronically at one time I was able to do an electronic transfer using my Woodforest Account. For over 180 plus days Woodforest can not tell me what happened to my money. Please advise who can help me resolve this problem.

Marcelline Bowe

[protected]@yahoo.com

The information that was given to me was incorrect and can't download the app to get in to keep from being charged. On top of that it's a 10 dollar charge for having the account WOW why was that information wasn't given to me. If I know that I would of never open the account from the start. I know others banks that are better and got benefits or should I say do more things. I don't want this account know more because it's not benefitting me none.

She is my sister Sheena Wilson. The family is on bad terms atm. I have legal issues I am dealing with atm to get resolved. Mike Williams that banks there and I also work with from time to time. Mr. Williams has told me on many occasions while being at the bank. He has hear the manager Sheena slandering my name and also telling Mr. Williams about my personal business. There is no need for anyone at work to be giving out my personal information especially the manager of a bank. It is very unprofessional. She should not be talking to customers about any of my business with my legal situation. is very disturbing to hear this and it’s been on numerous occasions. Family or not my personal information should not be given out at work. My name is being tarnished and ran down by a manager of your bank. I would love to be contacted back to discuss this matter. You can reach me at [protected]. Thank you very much and have a great day.

How is it a manager can have a family member working under them? Savannah Floyd manager has Shauna Mckinney her brother Kevin Floyd's wife working as a retail banker. This is favoritism. Lastly a manager should have a get or high school diploma. Do you not do checks on this. You will hire anybody. I have closed my accounts and upper management should be notified of the issue in the Elizabethtown branch. In past 3 months this bank has gone down. Attached is family photo they all went to Piegon Fors together. How would other employees feel know there bond and relationship?

For the past month starting in July 2023 to current, there has been several times where there's not enough employees to operate the location.

A few times, including today 08/24/2023, a employee was sitting at the desk and couldn't cash any of my checks or do any banking because she's by herself and not a manager.

I had a business check in the drop box for 4 days, before a manager was available to open the lockbox.

This has been a very big inconvenience; I don't know if anyone else has complained but this needs to be corrected.

There were other customers waiting around complaining, because they couldn't do any banking as well

I deposited a QDRO check into my account on June 27, 2021 at the Harbison branch in Columbia, SC. The check cleared but the regional manager Take Morris put a hold on the money.

On August 11 I closed my account and the branch sent the money to Merrill Lynch fob Daphne Alexander with me as the purchaser. On August 21 I got the check back. I took the check to the branch at they refused to cash it.

At this point, I will now be paying taxes on money that I don't have access to. This is a very disturbing situation.

Throughout this process I have spoken with a number of people and each person tells me something different.

What can I do to resolve this issue? I just want my funds

Regards,

Daphne Alexander

Someone hacked my online account with Shein.com and used my debit card to make two identical purchases back to back for $323.70 in the middle of the night. I filed a fraud claim with the bank whom denied my claim. The reason they denied it was because I have made purchases from that website, shein.com. before. I had an account with shein and never shopped in the middle of the night or delivered anywhere near Florida. How is this fair?

I found a second Dispute on June 27 the first one was denied but somehow the merchant was able to give some money back supposedly and not all some transaction was approved some transactions or it’s not which I don’t understand the second Dispute I went into the office to file but unfortunately, the branch manager was unable to submit the dispute. I had to do it myself as I was told also, speaking to several people ever one say it different one I was told that none of my money was returned against someone else say some words, and some was not I do not think I had to do the second Dispute but I did had to do myself. I have suffered. My children has suffered. We have gone without we had to borrow any money is money no matter how much it is. I have called at least once twice a week everyone say something different yet have heard anything over a month I second Dispute I did not authorize the transaction. The merchant reached out to me asking me did I make the purchase? I said no they said, and when it was gonna be refunded, but it has received anything I heard from Woodforest and BANK , stressful, aggravating, and so unprofessional I have attached where the merchant reached out to me and what I responded again this is been going on since April 25

I no longer have a checking account with Woodforest national bank but over a year ago we did almost $20,000 in wire transfers and I sent them an email on July 2, 2023 and they sent me an email back and told me to take the information out to the local branch. So we took it out to the branch located in Walmart in Chippewa PA. Waited a couple weeks and didn’t get any response so then we took it to another branch location in Walmart in Cranberry PA and ask them to send it to the fraud department and we still have gotten no response so I am filing a complaint because I don’t think that is good customer relations they should’ve reached out to us one way or another.

The Wood Forest bank in Walmart Branch 152 has horrible service. My husband stood in line for 30 minutes and one person in front of him. A lady was sitting at the desk and didn’t get up to help. The receipt says TDunigan 7/28/2023. Branch 152 . When my husband finally got to the counter he said he wanted to deposit a check. Then she ask how he wanted his cash back. That place needs some competent help. Never again will we use that bank

My direct deposit has been under review with the fraud department. They asked for me to produce tax transcripts. I produce the proper documentation, and I still have not had my funds released to availability. It’s well overdue the review amount of days I’m filling as I’ve been robbed Woodforest has been so much of a headache, that I honestly am suffering from pain, depression, anxiety, and the annoying feeling of why am I experiencing such discrimination? I want to know how can you not let someone close the account and force them to overlook the fact their money is in the bank and has been received as a direct deposit from the IRS and you hold it past the limitation of days and break bank policy, customer service satisfaction and completely lie as if you can’t close my account you can’t give me my money I don’t understand.

-0 Fraudulent transactions took place on my account from 4/23-5/23, 3k worth of fraud every dispute and claim was denied, then told to step into the branch to see the footage to prove it was not me on 6/26/23 then told I would be refunded quickly after I proved it was not me. Brent the branch manager on white horse rd in Greenville, SC took my id and acknowledged it was not me on the footage refused to show me the footage, ask me to leave, and tells me I had no business in there, came home expecting to receive money owed to me from the fraud since they now have footage of me knew they would compare the footage against the person who actually done the fraud, was told to re-dispute it by supervisors. They blocked me from calling on 2 numbers, and hang up on me stating they will not assist me each time I call they tell me I need to step into the branch, and after telling me I need to step into a branch they refused to assist me 3 times, I proved it was not me. They have refused to honor their end of the bargain they have actually, shown this bank is not an honorable bank for falsely accusing me then they never refund my money after proving that was not me whom they accused of fraud, next they block 2 of my numbers from calling, then they flag agents to hang up on me whenever I call then they tell me to go back inside a branch that refuses to assist me as if they are trying to send me on a suicide mission to get assassinated, attempting to send me inside to branch for the 4th time after they have refused to assist me, making me out to be the bad guy when Woodforest are the bad guys, from the agents hanging up on me, not refunding all the fraud in my account then sending me on a dummy mission to get assassinated which the media would say the worst but in reality, its Woodforest will treat a customer like friends as money deposited but as money is withdrawn or if fraud is on their account you are their enemy, and they will treat you like a enemy don't choose this bank

My bank card was hacked april 23rd I reported it april 24, didn’t realize the dispute was denied until I logged in to turn d my card on just to see that it was in a negative due to the dispute being denied and funds was taken back from my account that the bank put in. Which still does not make since not adds up. Neither to say I still have not heard from the dispute department. My confidential mail sent to my old address no email no calls no communication about the dispute. I was told my funds was not given. Then times I was the funds was given but to deny the claim overall just not right of course the etsy account will match my address ip number because it’s my esty account but I didn’t not make the charges and I want my funds back into my account as of it.