US Bank
reviews and complaints

I was terminated from my employment. My termination packet has a document that states I can keep what is called the Platinum package. This is the package I signed up for when I opened my account in March 2016. I was put into the new Smartly Checking without choice. The Platinum still exists. I was given the choice to call the 800 number or go to a branch. Called 800 number. They can not do the switch back to Platinum as the termination document states. I went into the branch and they are told that the programming of Smartly checking does not allow for me to have Platinum once the FORCED me into Smartly checking unless I have fraud. I do not have fraud, I have an offer/opportunity as a terminated employee to keep my Platinum. This is unethical to switch me without a choice when the old product exists, and I need to be switched back.

I asked that my account be closed due to credit card is not a par card. I was told it could take up to 14 days with a zero balance on card & they refused to close the account. If you are looking for a rewards card it is not this Kroger Elite Master Card. If you are looking for a credit card, Capital One Visa or American Express Blue Everyday. Both Companies are good options & Master Card is not a good choice at all since you will end up paying more that if you used Visa or American Express. Representatives need more professional training @ US BANK & I am not sure that Kroger is aware of their business tactics.

I was granted a Forbearance in July for 6 months. It was good until January 2023. I called in November to say I wanted to resume payments.I made a payment in November and they instructed me to fill out an application for repayment options. So I did everything I was told to do and you reported me to the credit Bureaus 120 days past due! And then you refuse to take it off even though I was on a Forbearance plan! I have all my paperwork telling me I was on this plan until January. I tried to do the right thing and start payments again early and you guys screwed me!

I am not stupid!

Covid brought you a bulk of online banking, and now that's all your business model wants to support.

You have closed two out of the three branches within reasonable distance from me. The remaining branch only has three persons at any time, and one is in service consultation leaving only two counter persons.

Tonight, as every year, I visit to purchase gift cards for Christmas, and am told "we don't have any". I am incredulous over this answer and so get an explanation that "all our cards expire in two days, so they're not any good".

What knuckle-walker manages this place?

Then I am told that I could check other branches (do I need permission... thanks!). The "other branches" are rather far from me, and I will never reach them before they close. So, I hurry home to call and confirm the AVAILIBILITY OF PRODUCT. Once home I perform an internet search such as "US bank Hillsboro Oregon". Try this yourself, you cannot find phone numbers for branches online, but are continuously directed to the 800 number. Which I call, and am on hold for 20 minutes, and they give me numbers for the two Hillsboro branches. Additionally, it is unacceptable that all of these branches close a 5:00 PM or earlier. We should not have to take time away from our jobs to visit the bank we are a member of.

Is there anything else I can do to assist USBankcorp?

old national bank greenwood not cancelled wire recall as requested many times, cause of them a company bank account is on the edge of closure.

Old National Bank, Greenwood, IN 46143

The 2 employees There Not even Listen Anything. They mention go to other department and then the wire department ask to go back to them. but then also no result.

the wire transfer was done in jan 2022 >> its dec 2022 now

I am a US Bank/ State Farm credit card holder and chose to get a rewards card for my points accumulated so I could use to do my Christmas shopping. I used it once online and it worked fine. I have tried two more times to use online and it won’t work! I even tried calling the merchant directly and they still couldn’t get it to work ( and they unchecked the box to save card info). I called the bank rewards help number and was told there is nothing wrong with my card but some merchants will not accept it. I read the Cardholder agreement and it states I can use the card online wherever VISA is accepted. Apparently, this is not the case and should be corrected. This is making it difficult for me to do my Christmas shopping and I’m very unhappy with the service provided by your company.

David Valenzuela been with us bank for almost 3 years really happy never had a problem.

Got my statement and saw a late fee charged.

I call in and talk to Sharanda and she say the system give them and option to help customers.

my payment was $70.00 dollars and i send $300.00 every month.

I had no choice then to close the account.

when i first started it wass 1,000 then i got increase for 2500.00

i always make payment more then normal and i want my credit to be

on top thank you hope you can help

thank you

I would like to make an official complaint that I would like to elevate to a supervisor about my phone call to US bank today 12/3/22 at 2 pm. The lady used words like retarded, clown, hog, and nope...

I had bad reception and she was clearly irritated. To be clear the lady I spoke to after that, at 2:09pm call was nice and respectful.

I would like to request a call back about this so I know this matter is being taken seriously. I am a manager at my job and would be concerned if one of my employees spoke to a customer like that. I called US bank # [protected] at 2:00 pm and again at 2:09 pm, from my cell phone (Pedro Patarra [protected]). It was the lady during the first call that I'm referring to. Hopefully, it was recorded so you guys can see how she speaks to customers.

my contact info is:

[protected]

[protected]@gmail.com

ATM told us it timed out on 11/23 but still took $100 out of our account. Called the bank on 11/23 and they said they would file a claim and it would be 2 to 3 days to see the money. Called back on 12/01, claim was never filed on 11/23 so now I have to wait 10 days to get my money even though the bank told me 2 to 3 days, a representative said it would be 10 days. This is unacceptable.

This is to follow up on my request regarding my account. 7856. I sent a payment to AAA for the amount of $1,136.23 on November 21, 2022, via my bank account, and Chase has shared that you received the electronic transfer on the 23rd. However, on the website, you are still showing me a balance due of $725.61. You have taken my rebate amount and applied it to the payment. This was not authorized. I had talked to a lady who gave me the rebate amount and she instructed me to call on that Wednesday to have the amount sent to me via a check. I have been online, on the chat line, and have had no success in communicating with your facility regarding the payment. I was even given the proper address for Chase to make sure the payment was processed at the correct address, but even that has not given me my credit due. The check was received as you will see by the scan attached and I would like this credited to my account, the rebate monies sent to me via a check, and the reversal of the fee you have charged my account.

Respectfully,

Richard Kast#7856

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My account was put on a hold without notification turns out it was because of how I used my zelle account to many transactions of amounts high and low I didn't know there was limit of many times a day and or in a week so the manager at u. s bank put a hold without telling it was when I went to go use my card I found out. Ive been back and forth with the service center n the Manger Chad Eubank 4 times before I knee what is exactly is going on I have voice mail telling from one employee from u. s bank his name is Seth and another one from Chad saying my online banking app can be unlocked calling [protected] do icalled and found out my whole account is now on hold n in the closure process I'm not able to withdraw my money like I was able to a week ago and I have now used my zelle since 11/08/22 my banking account was unlocked except the online banking app but now they both are and I haven't used my account for anything else and I only had this account for 2 months I'm confused why my account was ok to use after I haven't used it except to pull out my 500. And now I'm needing my money to pay a bill but they won't give me my money please help the branch is post falls idaho 83854 I'm not sure of the address but it's on seltice road

Day One:

I noticed a $14.95 charge labeled Maintenance Fee on may bank statement yesterday, I called to enquire what this fee was for, and a lovely agent said that it should not have happened, and I have been charged this monthly 2018, She was to re-imburse those charges for the past 3 months, but I needed to see my branch in order to go any further.

Day Two:

I live in Florida for the winter, there are no US Banks here, I tried calling the branch but no one answered. I got a recording saying that they would try to get back to be within 24 hours. I have other things to do rather than wait for a phone call so I then went online to see if I could get it resolved there. the conversation went like this. 1. I told her the problem. 2. She told me I had to go to my branch office. 3. I told her I was not able to get a hold of them. 4. She said it was my problem that I hadn't contacted them earlier. 5, I asked if she would give me the name and number of whoever was in charge of Personal Bankers. 6. She said "No, they were not allowed to give out that information.

7. I asked"why not?" 8. The conversation mysteriously timed-out

Still Day Two:

I called the corporate offices and talked to a very nice woman who directed my call to a Senior Manager, I once again explained the issue and was told I should have checked my statements and called earlier but she would see what she could do and would get back to me in a day or two. I explained that checking my statements was a matter of checking the balance and seeing that it was in line with the previous month. I don't normally check bank fees, but the bank is moving to a new system (again) and I noticed that the fees were very inexpensive. I then wondered why my fees were so high and why would I have fees at all considering my balances were a healthy amount for both checking and savings. I have also been a customer since January 1974.

If I owed the bank $897.00, I am quite sure they would expect me to pay it back. This is my bank stealing from me and I am angry. My bank has broken my trust and I never would have noticed without them changing the fee structure,

US Bank has been holding $1,500 of my money as they dispute a claim with Von's grocery store. I was trying to get a money order for a security deposit for an apartment and US Bank claims Von's withdrew the money, but I saw the register which said 'canceled'. They are saying they didn't get the money, I never got a money order, and US Bank said they need to get the money back from Von's. Meanwhile, I've been out the money since Saturday, November 5, 2022. My account is overdrawn $3 so to add insult to injury, they will assess overdrafts on me.

It's impossible to get a representative who knows anything, and they contradict each other. They apologize over what is happening but say it could take up to 10 days. I am literally out of money.

I wanted to loan my brother money for a $4,000 car and he lives in [edited]. US BANK Friday 10-14-22 ... I tired to use Zelle and could only do 4 payments of $500 each and then the online account stopped. I then went to the branch bank in person and did the remaining $1,999 in a wire transfer to the seller of the car my brother wanted. The teller did the wire. It went thru ok and my brother got the car. I left the bank happy that I could help my brother. Then US Bank called me and cancelled my account, took my remaining balance, and said I was being investigated for fraud. (1) I told them ALL the transactions on my account were valid - no fraud - and I did not see any transactions that were not mine. (2) There never was anything else listed on my account. END OF STORY ... but [edited] and I had my Dad come to help me because I could not believe US Bank thought I was doing some kind of fraud. I don't understand even today! And even now my account is still "gone", my money is "gone" and I have not heard a word from anyone at US BANK in more than 3 weeks.

DETAILS:

US BANK Friday 10-14-22 Sent 4 payments online using Zelle of $500 each to a Private Party in Georgia (Smooth) the seller of the car to my brother; then

Went in person to Branch in [edited] and did wire transfer of $1999 to the same person; (A $30 wire fee was also paid at that time.)

Had phone calls on Monday, Tuesday, and Wednesday 10/17-18-19/2022 with various US Bank people. Was informed by telephone (only) that my account was being closed "due to suspected fraud". Last Contacts were: Jennifer [protected]) and Natasha.

THAT'S IT ... my money is gone.

Gave my father a Power of Attorney to help resolve this, and no one returns his calls. The AGREEMENT we sign when we open an account says they must inform us with 10 days or next statement. I never got anything in the mail. I cannot access anything online, and I have no way to get statements.

I even have a $500 deposit on a credit card with US Bank on the same account to build my credit, and it is "gone" with no communication from US Bank whatsoever and it's been over 3 weeks. I never bounce a check, I never told US Bank there was fraud on my account. All of this came on suddenly.

I have been paying my mortgage in the amount of $1753.12 since April 2022 and was not informed that the mortgage payment was $1753.14. In a nut shell I was charged $68.51 on 2 cents (which is less than $5.00) and was not informed that I was paying the incorrect amount. I asked if the fee could be waived and I was told no because they waived a late in June which I was not aware of being late. My payment is on automated and they have adjusted my mortgage on several occassions due a property tax shortgage and in that case I overpaid and they sent me partial payment back which was in error.

Jag 23rd 2022 we had our identity stollen.

We are a Native American owned small business in Oregon.

We were closed for 2 years.

The total amount US Bank, Costco, Elavon helped us for re opening is zero

After we re opened the problem was no extra money.

After telling Elavon a few days after that we had our accounts hacked they sent to us a secure application. To update our new account number.

That email is a sucure message

We could not open.

We could not open the 2nd one they sent.

By now its day 12 they tell me it cannot be opened on a IPad

We start over.i go use windows account and it said it made to many attempts (2) or more

I called again and again each time given nothing but condescending stupid person on the phone for Elevon client services acting like its my fault it will not open. And worse even once i did get the application for changing only .

After we did get it open it was a 12 page BLANK FORM…

After the 9 pages were sent its got a map for what to do… not a logical one bu a stupid one.. if you want to do this use pages 14569 or this 1239 its nuts..

They do not ask for a Blank check and after 45 days hold they are not sorry and a class action should be done..

because I filed bankruptcy in 2019 US Bank stopped reporting to the credit bureau's even though the house was exempt. I feel they are discriminated against me. My payments have on time every month since I got the loan in 2015

This is not fair. I would like some changes to be made in that area just because a person files bankruptcy does not make them a bad person, since US Bank refuses to report my current account to the credit bureau's I can't get credit.

I will possibly be seeking legal advise on this matter. I bet if I was late on a payment or default on a payment you would report that.

Juan Mesa

Account #[protected]

I tried to send the following to the Mr. Chosy and got

Dear Mr. Chosy

I regret the necessity of writing for your assistance. However, this course was forced upon me by Angela L. Yates Life Events Senior Specialist whose presumptuous, rude, unprofessional, and flippant treatment is simply beyond the pale.

My younger brother Paul Kittredge died 2 September of this year. His estate contained several financial assets including a small account at US Bank. I’ve been struggling through my grief to deal with the details, including his funeral and estate matters from my current location in Thailand and, with the sole exception of the instant matter, been doing well.

I will provide one example. Ms. Yates’ behaviour is in such stark contrast to my experience with TDAmeritrade that I’m convinced that the abuse I’m suffering at her behest is uncalled for as the money involved is 100 times the US Bank account – although there maybe multiple US Bank accounts, I cannot determine this as Ms. Yates offers no information, or even perfunctory consolation on my loss.

TDAmeritrade’s handling of the much more complex situation, involving stock brokerage and IRA accounts has already resolved those matters. In contrast, Ms. Yates sent me an email directive demanding personal information and then flippantly announced she was going on vacation.

While I understand from the news reports that hiring is difficult in the US currently, I cannot understand why US Bank, or any responsible institution, would have such an unprofessional and, in my view unqualified – an AS from degree mill really doesn’t impress me involved in such delicate matters. In my opinion, her lack of qualifications is reflected in Ms. Yates’ handling of this matter. She even chose, unbidden, to address me by my first name in her emails.

I would like the $3,048.40 immediately transferred to my Oregon Community Credit Union account,

routing number: [protected], savings account number: [protected] via the ACH system. Should the funds not be received by close of business 17 October 2022, I will be forced to file a formal complaint with the Consumer Finance Protection Board and appropriate bank regulators.

William P. Kittredge, PhD

Needed my local branch services on a saturday morning

i work all week and depend on my bank to be available at least till noon on a saturday morning as it always has been in the past.

Went in at 10:00 am closed

website said it was open also

other major banks in my hometown are open partially on saturday mornings?

i quess i made the wrong choice in a local reliable bank for my financial needs.

September 26, 2022.

We have been US Bank customers for many years, and have utilized the rewards program with good success. That has drastically changed recently.

We had a travel credit through US Bank Travel with an airline as COVID had cancelled entry into the country, and the charitable program (Habitat Global Village Build). The airline had graciously extended the dates to book. In March of 2022, we worked with Travel Rewards to extend it, and were given a letter extending our credit through September 30 of 2022. Over the last few weeks, we contacted US Bank, and the airline. US Bank told us we needed to go through the airline. When we talked to the airline, they told us they had no record of our credit, and needed a guest number as our ticket numbers were not appropriate. We then went back to US Bank, and after several moves to different parties, we were told that the airline's extension ended August 25 of this year.

We have a letter from US Bank telling us of our credit that is good through September 30. It appears that your organization at the least mis-lead us, and in fact gave us false information.

We have had several of your people tell us to hold, and then end up disconnected. It almost appears that your plan is to put us on hold until we give up. Over the last two weeks, we have probably spent 15 hours trying to resolve this with you, and the airline, It appears that the airline was not at fault as you provided the wrong information.

As a long term card holder we are considering our options, legal, or Better Business Bureau reporting.

Our preference would be for you to make good on what you committed to us in writing.

Sincerely,

Thomas and Barbara Wilson

6390 Loritz Rd

Egg Harbor, WI 54209

[protected]