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The Cleaning Authority Customer Care Service

The Cleaning Authority, LLC

7230 Lee Deforest Dr., 200
Columbia
Maryland
United States - 21046

Customer Support Phone Numbers

Phone:
+1 888 658 0659 0 0
 
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The Cleaning Authority Complaints & Reviews

The Cleaning Authority / Was a good, honest, caring company until new ownership in March of 2015.

Re
Reviewer26210 on Feb 11, 2016
I was the General Manager for this location for 10 years. I quit working there because the new owner is a money grubbing, prejudice, non caring, sorry excuse for a man that does not care about his employees or customers. Talked very nasty about the hard working cleaners because of them not...

Cleaning Authority - Home Cleaning Service / Very Poor Cleaning Service

Ra
rak4u2 on Nov 9, 2015
October - November 2015 We have a 2600 sq. ft. house in Richmond VA. When we first signed up with Cleaning Authority everything sounds great. The first cleaning was very good. But the second cleaning (deep cleaning costing extra) was just the opposite. - Bathroom floor not cleaned - Blind...

Cleaning Authority - Ohio, Heath / BEING UNSANITARY!!!!!

Mo
mojo1221 on Apr 4, 2013
THIS IS WHY I QUIT WORKING AT THE "CLEANING AUTHORITY:" They are very unprofessional and i am so sick of customers getting screwed over . They like to over charge customers and do not pay there employee's what they are promised !!! It is truly disgusting to me and to be quite honest...

The Cleaning Authority - Ohio, Beavercreek / Terrible Employer

Ro
rocketscience12 on Mar 1, 2013
Do not work for this company. They treat their employees very poorly and break the law by docking pay if you call of sick. Not only do they dock your pay for every single hour you are going to work that week or have worked that week, but they will give you all kinds of crap for doing so...

The Cleaning Authority - Illinois / Throwing things away

Sa
Sabrina Siddiqui on Mar 30, 2012
My mom had a new thing of dr pepper not even opened and they through it away. I had this green basket full of nail polish and nail tools and yes there was a couple of cutips in it they thought it was a garbage can and through away about $100-$200 worth of nail stuff and then a I left my earphones in my bed and now they are nowhere to be found.

Cleaning Authority / Bad support

Bi
Bill on Dec 13, 2011
Someone from the Cleaning Authority keeps reaching out to me over and over again. I finally call them back to see what kind of incentives they have to offer and they are pushing me onto the backburner. I can never get a straight answer as to how much everything will cost. I am not sure if...

The Cleaning Authority - California / You don't Always Get What You Pay For

Ca
call-em_like_i_c_em on May 13, 2011
Dring my extremely short employment with this company, I saw "seasoned" cleaners skimp on the cleaning that the homeowners had paid for. In one house, a lady had many beautiful potted plants in her bathroom. The bathroom was on rotation (meaning this room was supposed to get a gooood...

Cleaning Authority / Stolen Jewelry

Tr
Trefny on Apr 6, 2011
Approximately 9 months ago I noticed one of my rings was missing. When the cleaning team arrived for the scheduled visit, I asked the team leader did she see my ring. She claimed to first not understand me (language barrier), and then said, "I didn't see it". I mentioned the missing...

Cleaning Authority / Worst service ever

Ma
Marcus G on Mar 31, 2011
I was completely happy with Merry Maids cleaning service in Charlotte, NC but foolishly decided to try a different company ... what a mistake! Cleaning Authority had convinced me to try because they are bonded and insured, very professional during estimate. They are more expensive but seemed...

Cleaning Authority - North Carolina, Charlotte / House cleaning

Mj
mjrs on Mar 21, 2011
I was completely happy with Merry Maids cleaning service in Charlotte, NC but foolishly decided to try a different company ... what a mistake! Cleaning Authority had convinced me to try because they are bonded and insured, very professional during estimate. They are more expensive but seemed...

The Cleaning Authority - North Carolina, Durham / Missing jewelry

Gr
Greenie on Feb 11, 2011
I wore my diamond ring to a party one weekend and put it back in my jewelry box when I got home. When I went to put it on the next weekend it was missing from my jewelry box. The only people in my house besides me between the two weekends were the two cleaning ladies from the Cleaning...

The Cleaning Authority Eastside - Washington, Carnation / Damaged Piano, floors, terrible service

I cannot begin to explain how many lies were told by the franchise head 'Paul'. 100% customer satisfaction. Paul is a salesman and a dishonest theif of a man. They put a deep scratch in out baby grand piano. They scratched out wood floors (he claimed they only use a brush vacuum...

Cleaning Authority / Bad service

Ra
I get these great mail ads for the Cleaning Authority, however, the local Fort Collins agent does not return calls. One time I did get someone who answered the phone, but they could not answer my questions and took my number for the owners to call. I never got a return call. I wonder who...

The Cleaning Authority / Waste of time & money

Cr
I've used The Cleaning Authority for about a year. The "rotation system" is such a joke.. just a selling technique to get you hooked. There have been several times where the rooms "on rotation" were left so dirty, I 'd have to clean them myself after they leave. They cut corner...

The Cleaning Authority / Satisfaction not guaranteed

I hired The Cleaning Authority in Hanover, MD to clean my 3 bedroom rancher. They claim to provide a satisfaction guarantee otherwise they send people out the same or next day to correct any oversights. But, during the initial clean, which was supposed to include a detailed bathroom and...

The Cleaning Authority - Florida, Kissimmee / Denise Gilroy

Wb
I had hired the Cleaning Authority to clean my house October 2010. They came out with a cleaning crew of 3 employees. This was supposed to be the initial cleaning- which in their brochure means a "deep cleaning". There was a list of everything that was supposed to be completed. Here are...

Cleaning Authority / Worst cleaning job ever

Ol
Worst cleaning job I have ever seen!Floors where never washed!House was still dusty Just horrible Job all around!Booooo Cleaning authority highland park IL.You can't treat people like this and take advantage of people because we can't stay here why you clean.Why lie and say your...

Cleaning Authority / Breaks stuff

Ja
I've used the Cleaning Authority for almost two years. I finally got fed up and fired them after they broke the fourth item. The first issue I had with them is that they locked my dog in an upstairs bedroom the second time they cleaned. It must be said that I was all hopped up on...

The Cleaning Authority / Stolen jewelry

Al
The Cleaning Authority staff has been stealing jewelry over the past 1 1/2 years. They have taken one piece at a time, so I did not see what was happening until I counted 5 "unaccounted" pieces. When I confronted the supervisor I was told it was too late to file a claim, no further action...

The Cleaning Authority / Careless cleaners

Br
We had The Cleaning Authority for a couple of years...we fired them today. After many broken furnishings 9blinds broken, vases chipped, glasses dropped etc.) and girls who were allowed only a short amount of time (less than an hour) to clean our 2 story, 4 bed, 3 bath home. Last straw wa...

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