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Subway Complaints 1102

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4:10 pm EDT
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Subway Bait and switch advertising tactics

Every few months We receive Subway coupons in the direct marketing packet.

Friends, Neighbors and work associates confirm the same.

There is NOT ONE Subway Restaurant in the Buffalo, NY Market area that excepts these coupons. When you get there they either have a sign at the order counter or some will tell you, "That due to high costs of goods, we do not except national coupons at this location". Then they proceed to steer you to the old menu items. Thus, "THE BAIT & SWITCH" ? After driving different days to different locations with multiple orders from family and/or Friends, We are forced to either change our plans and get food from some place else, or deal with the fact that we were conned into the lie in your advertising. ( we opt to get our food from other restaurants. This has also stopped many of us from going to your restaurants without coupons, due to the fact you now have a reputation of having deceptive advertising. You have forced us to go to the competitors. Where we are respected. Numerous others have said they have sent this same complaint on line with no response. So my assumption is you are aware of this and don't care or this confirms your marketing plan of deception is working.

Desired outcome: Stop advertising what you don't offer and Stop the Bait & Switch tactics

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2:10 am EDT
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I came in to get food tonight Friday June 30th around 9 and the big guy was rude I asked about the buy one get one offer I saw advertised on TV and he said oh we don't do that here and proceeded to be very rude why have offers like that and don't give it to people and they said they were almost out of bread and everything else it's ridiculous I will not be...

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6:20 pm EDT
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Please see pics attached. I arrived at the 1300 Clay street suite 160, Oakland, CA 94612 at around 1120ish. Same as I did the day before. But today I waited in line, I was with coworker. I young lady started to help me witha 6"#20 and the Asian man, maybe the manager interupted her to tell me that I could only use the coupon for"the build your own"but he...

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10:36 am EDT
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I place a 200 order for my daughters babyshower for the 10th of june went into the store in pinellas park florida to pay for it. Upon arrival to get my subs, the order was never made, therefore angrilly demanding my money back, I need my money back its been since 6/7/23 with several attempts to resolve this issue with the so caled manager named mason he no...

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7:58 pm EDT
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I did an online order today. I got there about 10-15 min early. There was a young girl waiting on another female in a bathing suit who she claimed was a manager. Because my food ready time was 6:00 the young girl refused to let the guy working make my food and instead he was to get everybody who came in after me. When a couple that arrived after me refused...

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10:48 pm EDT
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Subway Sandwich had no meat on it. Paid $20.02 for a custom sandwich and no meat???

I ordered from the subway that’s located in the Walmart located off of Highway 1187 in Burleson Texas. I ordered it on the SUBWAY® website and DoorDash delivered it. When the driver handed it to me I noticed it was very late. We both inspected it and I took photos. All the veggies I requested but no cheese and no meat. $22 for a plain veggie sandwich. Either the person making the sandwich was trying to make a joke or they don’t seem to know what they’re doing. Tried calling no answer on the phone.

Desired outcome: I want a refund.

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3:22 pm EDT
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Subway subway in roanoke alabama

dear subway

I was in subway and i had trouble useing my rewards card today it said that my rewards card is invailed for no reason i couldnot use my rewards card i lost all of my rewards that i had on it i cant get anyone to tell subway head quarters so i doing a complant on subway in roanoke alabama 3705 us highway 431 so some one from the head quarters please call me here my phone number [protected]

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1:52 pm EDT
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I have been a long time customer of subway. The last 5 times at this location have been a fiasco and they have totally lost my business and any one else who I tell. The place is SO dirty! it looks like there's grease all over all the windows and the sneeze guard up front. I gave it up for a while because of this. The DO NOT keep the hours they have posted...

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Subway Disappointed with Subway's Lack of Communication and Delayed Refund

I'm still waiting for my refund of $21.16 for my order B751FBBD-ED that was unfulfilled on May 6, 2023. I was really disappointed when I found out that the Tyrone store ((zip ***) had no tuna, no provolone, no tomato, and no onion. I was really looking forward to my sandwich, but unfortunately, it wasn't possible. I received a call from the store, but they didn't leave a voice message or a returnable phone number. I tried to reach out to the store, but I was unable to get through to them.

It's now June 9, and I still haven't heard anything from Subway to resolve this issue. I'm really frustrated with the lack of communication and the delay in getting my refund. I'm disabled, and I'm unable to go to the store in person to resolve this issue. It's really inconvenient for me, and I'm really disappointed with the service I received.

I would appreciate it if Subway could refund my money as soon as possible. A paper check or a gift card would be nice, or at least a call or an email that I can reply to a real person would be nice. I don't blame the store employees for this issue; it's corporate's fault. There's no communication available to an actual thinking person, and it's really frustrating.

Overall, I'm really disappointed with my experience at Subway, and I don't think I'll be coming back anytime soon. The lack of communication and the delay in getting my refund is ridiculous, and I hope that Subway can resolve this issue soon.

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Subway Unprofessional and Rude Staff at Canning Vale Subway - A Disappointing Experience

I recently visited the Subway located in Canning Vale, right next to the Livingston shopping center, with my family and children. We were all excited to grab some delicious sandwiches and enjoy a nice meal together. However, our experience turned out to be quite unpleasant.

As we were waiting in line to be served, one of the staff members started to prepare my sandwich. However, halfway through, she suddenly decided to leave my sandwich and serve the person behind me instead. I patiently waited for my turn, hoping that she would come back to finish my order. But after a while, I decided to ask the girl who was serving me if she was going to continue with my sandwich. That's when things took a turn for the worse.

The other staff member who had left my sandwich earlier suddenly went off at me, telling me to be patient. I tried to explain that I had already been waiting for a while, but she didn't seem to care. She even told me to leave and used some inappropriate language that I won't repeat here. I was shocked and embarrassed, especially since I had my young kids with me who were very disturbed by what had happened.

Overall, I was extremely disappointed with the service at this Subway location. The staff members were rude and unprofessional, and their behavior was completely unacceptable. I will never go back to this place again, and I wouldn't recommend it to anyone else either. If you're looking for a good sandwich, I suggest you try another Subway location or a different restaurant altogether.

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Subway Disappointing Experience at Subway in Forest City, NC: Lack of Meat and Rude Owner

Went to Subway in Forest City, NC and ordered a 12" Roast Beef with bacon. The person who made my sandwich only put 3 thin slices of meat on it. I was not happy with how little meat was on my sandwich, so I complained to the owner. The owner was very rude and said that if I wanted more meat, I would have to pay an extra $4.00. He then put one more thin slice of meat on my sandwich. It was very disappointing because I remember when Subway used to make sandwiches that looked as good as the ones in the TV ads. I have had similar experiences at Subway in NJ. Now, I just make my own sandwiches at home because it's cheaper and I can put as much meat on it as I want. If anyone from Subway is reading this, please wake up and have a conversation with the owners who use the Subway name before it's too late.

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Subway Terrible Menulog Delivery Experience at Subway North Geelong - Smelly Bag and Extra Charges!

I recently ordered some food from Subway on Melbourne Rd North Geelong on 8/11/2021. The food was alright, nothing too special. However, I did add a note for the Menulog delivery driver to ring the door bell when they arrived so I knew my food had arrived and for them to lock the front gate behind them.

When the driver arrived, I opened the door to pick up my food off the ground. I thanked the driver and they asked me for more money for ringing the door bell and reclosing the gate! I couldn't believe it. They wanted $3 extra for ringing the door bell three times and $2 extra for closing the gate behind them! I was shocked and felt like I was being taken advantage of.

To make matters worse, the bag my sandwich was in smelled like filthy body odour! It was disgusting and made me lose my appetite. I couldn't believe that Menulog delivery drivers could be so careless and unprofessional. It was clear that Subway didn't care about the delivery process and the quality of their food.

This wasn't the first time I had issues with this Subway location. The last time I ordered from them, my sandwich took two hours to get to me! It was the worst Subway experience I've ever had in Geelong. I wouldn't recommend this location to anyone.

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Subway Terrible Customer Service at Subway in Anderson, S.C. - A Shocking Experience

I recently visited the Subway location in Anderson, S.C. off of 28 by pass and I have to say, the customer service was absolutely terrible. As someone who works in the restaurant industry myself, I was shocked by the behavior of the so-called manager.

I had placed an order at the drive-thru and was asked to wait a moment, which was no problem. However, as I waited for over 7 minutes, I could hear the DT cashier helping one customer after another. So, I decided to walk inside with my daughter still waiting in the car.

As I entered the store, I noticed two employees just standing around and asked who the manager was. One of the girls quickly snapped at me, saying that she was the manager. I explained the situation and asked if she could help the DT cashier, as we had been waiting for quite some time and I had watched four other people come inside after I was asked to wait.

To my surprise, the manager responded with a rude and disrespectful tone, saying that I hadn't been waiting and that she couldn't help. She then told me to have a good day and walked away. I was shocked and appalled by her behavior.

As a result of this experience, I will never go back to that Subway location and I would not recommend it to anyone I know. It's a shame that such poor customer service can ruin an entire experience.

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Subway Rude Subway Staff at Grove Park Lakeland, FL Store - Review

I recently placed an online order at the Grove Park Lakeland, FL Subway store. The website said that my order would be ready for pick up at 1:55, so I thought I had some time to run an errand before heading over to the store. I usually end up waiting for my food anyway, so I didn't think it would be a big deal. However, I ended up arriving at the store at 3:00, which was later than I had planned.

When my 12-year-old went inside to pick up the food, the woman at the counter spoke to him in a very rude tone. She said, "You're 2 hours late. Don't come back in here complaining that your food is cold." Then, another woman in the back of the store shouted loudly, "WHY YOU LATE?!"

First of all, we were not two hours late. Three of the subs we ordered were BMTs, which are supposed to be cold. The fourth sub was a meatball sub, which I always have to heat up in the microwave at home anyway, even though I live less than a mile from this Subway. Secondly, I don't know how that woman speaks to her own children, but she had no right to speak to mine in that manner. If she had a problem with our order being late, she should have addressed it with me, not my child. As for the other woman who shouted at us, it was none of her business why we were late.

Despite the poor customer service we received, the food itself was fine. However, the 60 seconds of interaction we had with the staff left a bad taste in our mouths. It's a shame that such a small interaction can ruin an otherwise decent experience.

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Subway Disappointing Experience at Subway: Rude Employees and Coupon Issues

I went to Subway on July 30th, which is located across from Walmart on Carlisle NE. I was so excited to try their new menu and decided to use the app to order with a coupon "buy 2 get 1 free". However, when I arrived to pick up my order, I was disappointed to find out that only 2 subs were in my order. I asked the employee about the coupon that was sent via the app, but they told me that the coupon was not applied and there was nothing they could do about it. The employee, Jeremiah, was very aggressive and rude. He repeatedly stated that they were not going to do anything to rectify the situation. I asked them to call the manager, whose name is "Queen". Jeremiah said, "I can't wait until "Queen is going to OWN you". He was laughing and acting like a bully.

After speaking to the manager, she said there was nothing they could do. I asked for another sandwich, a refund, or something, but I only got rude push back. I even contacted Subway with my complaints, but nothing was done. I didn't take the two sandwiches that were prepared because that was not my order.

I would not recommend going to this Subway or using their app unless you want to be ripped off, abused, and mistreated. The employees are very rude and unprofessional. It was a terrible experience, and I will not be going back.

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Subway Disappointing Experience at Subway: Unprofessional Staff and Dirty Restaurant in Roanoke, VA

I recently visited Subway on their website (subway.com) and I must say, I was quite disappointed with my experience. The sandwich I ordered, the Manijor, was not very good at all. I even witnessed the employee making careless mistakes while preparing my sandwich. The restaurant itself was also quite dirty and unkempt.

To make matters worse, the employee who served me had a three-year-old child with her and is apparently married to a convicted child molester. She didn't seem to care about what he did to a five-year-old child and was only concerned about getting money for gas for her truck. She also fired random people without any valid reason and complained about her staff members, such as Jenny and her brother Robert. She even talked badly about her kids' father's wife, who works with her and is high-risk pregnant.

Furthermore, she bad-mouthed her boss, Charlotte, to me, a complete stranger. As a manager, it is not professional to talk about your problems and staff to customers. Her behavior was very immature and unprofessional. Her job is to make subs, not complain about her life and staff to customers.

I would rather take my chances going to another franchise of restaurants than to go somewhere that was so unprofessional. I will never understand why people do things like this at their job. This employee deserves to be fired, and Subway needs a whole new staff before I even think about coming back. I wouldn't recommend this Subway location at Ridgeway on Electric Road in Roanoke, VA, close to Lewis Gale Hospital, to any of my friends or colleagues. It was the worst experience ever.

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Subway Poor Service and Discrimination at Subway on Standiford/McHenry

I ain't never going back to that Subway on Standiford/McHenry, or any Subway for that matter. They all be skimpin' on the meat and chargin' more for less bread. The manager at that Subway was hard to understand with her thick accent and mask, and she made me wait while she tried to fix a gift card she gave me that didn't work. She also wouldn't take a coupon that she said was expired, even though most fast food places still take 'em. I told her she should at least take the coupon for makin' me wait, but she refused. So I asked for my money back on the gift card and told her I ain't comin' back.

I also noticed that she's only hirin' people of her own ethnicity, just like Pollo L0co. That ain't right, they shouldn't be givin' preferential treatment to people based on their race, especially in fast food chains. Ain't Affirmative Action supposed to be helpin' white business owners too? I heard from a few people that she yelled at a Latina employee a few months back, and now she's only hirin' people of Indian descent. She needs to be reported to the BBB.

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Subway Subway: False Advertising, Poor Quality, and Bad Service - A Former Employee's Perspective

I used to work at Subway, and let me tell you, I wouldn't recommend this place for quality food. All the meats are pre-sliced and frozen, and they're only thawed two days before use. The bread is overproofed and baked anyway, which results in flat and deflated loaves. Even the cheese and lettuce come in pre-sliced packages, and the so-called "Black Forest Ham" is just plain ham. It's basically false advertising, as real Black Forest Ham comes from Germany's Black Forest region. And don't even get me started on the tomatoes - they usually arrive rotten and soft, if not close to decay.

On top of that, the employees are overworked and often work alone, which leads to longer wait times and poor service. I've seen it firsthand. It's not a pleasant experience for anyone involved.

Personally, I refuse to step foot inside a Subway restaurant. In fact, I wouldn't mind being banned. The company's Human Resources department fired me for scratching the snow off of a snow-covered license plate. (It's illegal to have a covered plate, in case you didn't know.) It just goes to show that Subway doesn't value its employees or its customers. It's just another corporation out to make money and serve cheap food.

In my brutally honest opinion, you should go to Jimmy John's, Quiznos, or Firehouse instead. Anywhere but here.

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Subway A lesson in how to destroy a user experience

The old version of the app was easy and intuitive. I used it all the time to order for myself and would also order for the family by passing my phone around and letting everyone customize their sandwich.
I have used this new version successfully exactly once out of the several times I tried.
My final straw for writing this negative review was this past weekend. I downloaded the newest version to my iPad while on a road trip and couldn't get the frickin app to choose the store I wanted, which was 50 miles away. I wanted to queue up the order as there were 7 of us in the car and it was going to take a while to create the order and then have it made.
After closing the app and going back in, it only took three tries to select the store I wanted. Then I tried adding a sandwich. It said there was an error when I tried adding it to my cart and I just gave up. We ended up eating at Wendy's, even though we couldn't order ahead there either. I refused to give subway any of my money after that fiasco.
The old app wasn't perfect, but I don't think I ever had to give up and eat elsewhere.
Subway should look to a different app developer.

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Subway Terrible. Employees don’t know how to use it

Sandwich artists don’t know how it works. If your frontline employees can’t explain it there is a problem.
When they don’t know how to scan it for payment or rewards there is a big problem.
Everytime I go to a subway it takes forever to check out. They tell me to scan it but it doesn’t work. They tell me to scan it again, doesn’t work. They call for help from a manager, while I wait and the people behind me wait. Too long in line.

Terrible almost never works for ordering. I constantly get errors with an empty box that just says OK.

When it does work I would say 1/2 the time I walk in and the sandwich hasn’t even been made. So then I stand there and watch them make it. Why did I order ahead?

Can’t delete gift cards after they have been used. Actually have to transfer the balance to another gift card and then it will be automatically removed. Why not just give a delete option. Totally counter intuitive.

How do I do a split tender with gift cards? It just says not enough funds. Do I have to keep reloading and never actually use the full value.

How do I get my cash when it’s under . Employed don’t know how to do it.

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About Subway

Subway is a popular fast-food chain that specializes in sandwiches and salads. Founded in 1965, Subway has grown to become one of the largest restaurant chains in the world, with over 44,000 locations in more than 100 countries. The company's mission is to provide customers with fresh, healthy, and delicious food options that are both affordable and convenient.

Subway's menu features a wide variety of sandwiches, including classic favorites like the Italian B.M.T. and the Subway Club, as well as newer options like the Beyond Meatball Marinara and the BBQ Rib. Customers can choose from a range of breads, including white, wheat, and multigrain, and can customize their sandwiches with a variety of toppings, such as lettuce, tomato, onion, and cheese.

In addition to sandwiches, Subway also offers salads, soups, and sides. The company's salads are made with fresh greens and a variety of toppings, including chicken, turkey, and bacon. Soups include classic options like chicken noodle and tomato, as well as seasonal offerings like butternut squash and broccoli cheddar.

Subway is committed to providing customers with healthy food options. The company's Fresh Fit menu features sandwiches and salads that are low in fat and calories, and the company has also introduced a range of vegetarian and vegan options, including the Veggie Delite and the Beyond Meatball Marinara.

Subway is also committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has introduced energy-efficient equipment in its restaurants, uses eco-friendly packaging, and has implemented recycling programs in many of its locations.

Overall, Subway is a popular fast-food chain that offers customers a wide variety of fresh, healthy, and delicious food options. With its commitment to sustainability and its focus on providing affordable and convenient meals, Subway is a great choice for anyone looking for a quick and tasty meal on the go.
How to file a complaint about Subway?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your submission. Engage with any follow-up queries or comments to facilitate the resolution of your complaint.

Overview of Subway complaint handling

Subway reviews first appeared on Complaints Board on Dec 5, 2006. The latest review Charge for food not picked up was posted on May 7, 2024. The latest complaint Ordering Website via PC was resolved on Sep 22, 2023. Subway has an average consumer rating of 2 stars from 1141 reviews. Subway has resolved 151 complaints.
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  1. Subway Contacts

  2. Subway phone numbers
    +31 205 317 300
    +31 205 317 300
    Click up if you have successfully reached Subway by calling +31 205 317 300 phone number 22 22 users reported that they have successfully reached Subway by calling +31 205 317 300 phone number Click down if you have unsuccessfully reached Subway by calling +31 205 317 300 phone number 27 27 users reported that they have UNsuccessfully reached Subway by calling +31 205 317 300 phone number
    Europe
    +61 732 530 201
    +61 732 530 201
    Click up if you have successfully reached Subway by calling +61 732 530 201 phone number 8 8 users reported that they have successfully reached Subway by calling +61 732 530 201 phone number Click down if you have unsuccessfully reached Subway by calling +61 732 530 201 phone number 10 10 users reported that they have UNsuccessfully reached Subway by calling +61 732 530 201 phone number
    Australia
    +65 62 272 557
    +65 62 272 557
    Click up if you have successfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have successfully reached Subway by calling +65 62 272 557 phone number Click down if you have unsuccessfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +65 62 272 557 phone number
    Asia
    +961 19 996 63
    +961 19 996 63
    Click up if you have successfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have successfully reached Subway by calling +961 19 996 63 phone number Click down if you have unsuccessfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +961 19 996 63 phone number
    Middle East, Africa
    +44 800 085 5058
    +44 800 085 5058
    Click up if you have successfully reached Subway by calling +44 800 085 5058 phone number 1 1 users reported that they have successfully reached Subway by calling +44 800 085 5058 phone number Click down if you have unsuccessfully reached Subway by calling +44 800 085 5058 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +44 800 085 5058 phone number
    100%
    Confidence score
    United Kingdom
    +1 (203) 877-4281
    +1 (203) 877-4281
    Click up if you have successfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (203) 877-4281 phone number Click down if you have unsuccessfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (203) 877-4281 phone number
    Director Sales Operations
    +1 (800) 888-4848
    +1 (800) 888-4848
    Click up if you have successfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (800) 888-4848 phone number Click down if you have unsuccessfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (800) 888-4848 phone number
    Executive Vice President
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  3. Subway emails
  4. Subway address
    327 Howard, Evanston, South Carolina, IL60202, United States
  5. Subway social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 12, 2024
Subway Category
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